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Surprise Ford - Service Center

Surprise, AZ

4.4
267 Reviews

267 Reviews of Surprise Ford - Service Center

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September 08, 2024

Chad was very helpful got things done in a timely matter. Thank you John Mitchell More

by jmitchm44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Surprise Ford responded

Thank you for your review! We’re glad to hear that Chad was helpful and completed everything in a timely manner. We appreciate your feedback and will make sure to pass along your thanks to him. If you need anything else, don’t hesitate to reach out!

September 08, 2024

They did nice work in timely day nice nice nice that's all I can say More

by RBENSING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Surprise Ford responded

Thank you for your review! We’re pleased to hear that you’re happy with the work and that we were able to complete it in a timely manner. If you have any more feedback or need further assistance, feel free to reach out. We appreciate your positive comments!

September 08, 2024

We always have a great experience at this dealership. They have outstanding customer service and great workmanship More

by VEJARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad
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Sep 12, 2024 -

Surprise Ford responded

Thank you for your continued trust and kind words! We're delighted to hear that you consistently have a great experience with us. Our team is dedicated to providing outstanding customer service and top-notch workmanship, and it's wonderful to know that it shows. We look forward to serving you again!

September 08, 2024

Great customer service. My advisor Nick was knowledgeable and got my truck back to me quickly!! More

by KBANDSTRA94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Sep 12, 2024 -

Surprise Ford responded

Thank you for your feedback! We’re glad to hear that Nick provided knowledgeable service and got your truck back to you quickly. Your satisfaction is our priority, and we appreciate your positive comments. If you need anything else, don’t hesitate to reach out!

September 08, 2024

Surprise Ford has treated me like gold. Evan the service advisor is very professional, honest and respectful. Evan kept me updated and got my truck back to me quickly. When I go to Surprise More

by MJBAUMGART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anoeil
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Sep 12, 2024 -

Surprise Ford responded

Thank you for your glowing review! We’re thrilled to hear that Evan and the team have provided you with consistently excellent service. It’s great to know you feel confident and well-cared-for with us. We appreciate your loyalty and look forward to continuing to take care of all your vehicles. If you need anything else, we’re always here to help!

September 08, 2024

Awesome service and support from service supervisor. My vehicle was clean on the outside and looking good. More

by wlewis99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Surprise Ford responded

Thank you for your kind words! We're thrilled to hear that you had an awesome experience with our service supervisor and that your vehicle was cleaned to your satisfaction. If you need any further assistance, please don't hesitate to reach out. We appreciate your feedback!

September 08, 2024

Service department is a rip off and I will never take my car back there again. I do not recommend Surprise Ford service department at all. They will take your money and not fix anything for it. I asked them More

by JLGOMEZFAM72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Surprise Ford responded

We regret to hear about your frustration with the charges and service experience. It’s important to us that every customer feels informed and confident in the work we provide, and it seems that wasn’t the case during your recent visit. We would like to discuss the situation in more detail and work towards a resolution. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.

September 07, 2024

The dealership is first rate. The people who helped me were both friendly and professional. The service was good and they were able to complete the work in a timely manner. More

by RICKMOON48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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September 07, 2024

Faced with an unusual situation, a solution was reached and the job and the Works Service were completed in a professional manner. My thanks to everyone involved. More

by TPISKE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Welle
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September 07, 2024

Easy schedule and check-in. Service rep kept me informed. Met time estimate. Thanks Nick! More

by stella.shanovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Sep 12, 2024 -

Surprise Ford responded

Thank you for the positive feedback! We're glad to hear that scheduling and check-in were easy, and that Nick kept you informed throughout the process. It's great to know we met your time estimate. We appreciate your business and look forward to serving you again!

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