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Surprise Ford - Service Center

Surprise, AZ

4.4
258 Reviews

258 Reviews of Surprise Ford - Service Center

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September 12, 2024

Amazing customer service and talented, knowledgeable Service Writers. Joe has been my go-to Service Representative since purchasing a new truck from Surprise Ford. I am, and have always been, a happy More

by Tomasldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
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Sep 17, 2024 -

Surprise Ford responded

Thank you for your kind words! We're thrilled to hear that you've had such positive experiences with our service team, especially Joe. It's fantastic to know that he has been a reliable point of contact for you. We appreciate your continued support and look forward to assisting you with any future needs.

September 12, 2024

Great, friendly, informative ,helpful and I like the way I was treated in a good location, have lots of choices. More

by LQUAR7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger, Sam and Angel
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Sep 17, 2024 -

Surprise Ford responded

Thank you for the wonderful feedback! We're delighted to hear that you found our team friendly, informative, and helpful. It’s great to know you appreciated the range of choices and the convenient location. We look forward to serving you again in the future!

September 11, 2024

We were provided with quick and effective service during our most recent visit at surprise ford. More

by jonandtracie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe service department
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Sep 16, 2024 -

Surprise Ford responded

Thanks for the fantastic feedback, Jon! We're thrilled to hear that you experienced quick and effective service at Surprise Ford. Our team works hard to ensure every visit is a great one. We look forward to seeing you again!

September 10, 2024

honestly they all suck , they don’t know what they are doing can’t fix a simple problem had taken my car 3 times to get it checked out and can’t get a simple problems fixed out had over 3-5 guys and still More

by dontworryaboutit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : chad and nicholas
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Sep 16, 2024 -

Surprise Ford responded

It’s clear we didn’t meet your expectations in addressing the issue with your vehicle. We’re committed to resolving such matters and would appreciate the chance to make things right. Please contact Anoeil Atenousazar, our Service Director, at 623-666-8577. We want to ensure we address your concerns thoroughly and restore your confidence in our service.

September 10, 2024

Everyone is always polite and helpful. I always get fantastic service, and I'm confident my truck is fixed correctly. More

by SHELLYIRENESWAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Surprise Ford responded

Thank you for your kind words! We’re thrilled to hear that you consistently receive polite and helpful service and that you trust us with your truck. Ensuring your vehicle is fixed correctly is our top priority. If there’s anything more we can do for you, please let us know. We appreciate your continued support!

September 10, 2024

I love how they get my vehicle in and out in a timely manner. I run a business and down time costs me money. More

by rottnboxr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Rodgers
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Sep 16, 2024 -

Surprise Ford responded

Thank you! We’re thrilled to hear that our efficient service helps keep your business running smoothly. We appreciate your support and look forward to serving you again soon!

September 10, 2024

Vehicle took longer than expected being repaired due to part being shipped. Not the dealer's fault but a heads up would have helped. More

by ZAPOLADONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Sep 16, 2024 -

Surprise Ford responded

We understand that better communication during this process would have been helpful. If you have any further questions or need assistance, please contact Anoeil Atenousazar, our Service Director, at 623-666-8577. We appreciate your understanding and are here to support you.

September 10, 2024

I brought my car in for a replacement tire which took two days to fix. More

by LADYMIKAELIAN
Recommend Dealer
No
Employees Worked With
Joe
Report | Print
Sep 16, 2024 -

Surprise Ford responded

We understand that the two-day turnaround for your tire replacement was longer than expected. We strive to complete all services in a timely manner, and we appreciate your patience. If you have any concerns or need further assistance, please reach out to Anoeil Atenousazar, our Service Director, at 623-666-8577. We're here to ensure your satisfaction and address any additional questions you might have.

September 09, 2024

Zak was great, he did a quick professional job. Zak needs a raise, he works very hard. More

by IMA417G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zak
Report | Print
Sep 16, 2024 -

Surprise Ford responded

Thank you for your kind words about Zak! We’re glad to hear that his quick and professional service made a positive impression. We’ll certainly pass along your feedback and let Zak know how much his hard work is appreciated. If you need anything else, feel free to reach out. Thanks again for sharing your experience!

September 09, 2024

The service department told me that the clutch was bad in my focus and quoted me a price of $3,800.00 to replace. I think that estimate is way off base More

by timdebbiemooney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach
Report | Print
Sep 16, 2024 -

Surprise Ford responded

We understand your concern about the clutch replacement estimate. For a detailed clarification on the pricing and to address any questions you might have, please contact Anoeil Atenousazar, Service Director, at 623-666-8577. We’re committed to providing transparent and accurate information to resolve your concerns.

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