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Surprise Ford - Service Center

Surprise, AZ

4.4
255 Reviews

255 Reviews of Surprise Ford - Service Center

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July 20, 2024

The Suprise Ford dealership for me, is a place to take my car (Ford Escape) for whatever I need...I enjoy the polite business people and am always happy with results concerning my car. Thankyou Joe for your More

by MYPUGDOGMOXIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Surprise Ford responded

We're thrilled to hear that Surprise Ford has been your go-to for all your Ford Escape needs! It's wonderful to know that our team's politeness and your satisfaction with the service have been consistent. Thank you for choosing Surprise Ford!

July 19, 2024

Always have great service here. Evan does a great job explaining services being done as well as future service neede. More

by JWALSH10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Jul 25, 2024 -

Surprise Ford responded

Thank you for your wonderful review! We're delighted to hear that you always receive great service at Surprise Ford and that Evan does an excellent job explaining the services and future needs. We appreciate your trust in us and look forward to continuing to serve you.

July 19, 2024

Evan had good customer service. Vehicle was serviced in a timely manner. Will be bringing my truck back again when it needs to be serviced. More

by MARIEHENNING46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan. Service dept
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Jul 25, 2024 -

Surprise Ford responded

Thank you for your great review! We're happy to hear that Evan provided you with excellent customer service and that your vehicle was serviced promptly. We look forward to serving you again at Surprise Ford when your truck needs its next service. Thanks for choosing us!

July 19, 2024

Always able to get in quickly & service is always completed as stated. Service rep Dave G is always pleasant. More

by SBUTAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Greathouse service rep 5 Stars
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Jul 25, 2024 -

Surprise Ford responded

Thank you for your wonderful review! We're pleased to hear that you always receive prompt service and that Dave G is consistently pleasant to work with. Your satisfaction is our priority, and we look forward to continuing to serve you at Surprise Ford.

July 19, 2024

Thank you to Dave in Service for making sure everything was taken care of. My situation was more complicated and he made it a smooth process. More

by SHANINTHOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave
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Jul 25, 2024 -

Surprise Ford responded

We're thrilled to hear that Dave was able to assist you with your situation. Our team strives to provide exceptional customer service, and we're happy to hear that we met your expectations. Thank you for choosing Surprise Ford!

July 05, 2024

Zach communicated and stayed on top of the van's progress, so far the repair is holding up. More

by myco5958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach in service
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July 05, 2024

Love our service advisor, keep me posted, clearly explained options. Evan is exactly what Ford needs as a service advisor. More

by GGRASSI1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Service advisor
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July 05, 2024

Friendly and caring. The process to get you car in for service is simple. The fact you get your own service advisor throughout your visit is wonderful! More

by 1grampstucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 19, 2024

I’m very excited that you’re so much better than the place out in Wickenburg! 100 percent better! More

by langbud77
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hough
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June 19, 2024

Surprise Ford was professional in repairing my Ford Bronco. Surprise Ford competed all work in one and half hours. More

by tomolive28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Jun 20, 2024 -

Surprise Ford responded

We're delighted to hear about your positive experience at Surprise Ford! Providing professional and efficient service is a top priority for us, and we're glad that we could complete all the necessary repairs on your Ford Bronco in just one and a half hours. If there's anything else we can assist you with or if you have any more feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

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