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Surprise Ford - Service Center

Surprise, AZ

4.4
258 Reviews

258 Reviews of Surprise Ford - Service Center

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July 24, 2024

Great service guy Zack. Timely service and professional. He even washes my wife’s truck. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack in service
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July 24, 2024

1st time to Suprise Ford Service. Communication was poor. Service gal said a 2 day repair when I made appointment. I brought my car in on a Thursday, service guy said probably would More

by SONSHINE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hough service guy
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July 23, 2024

Great service, very friendly staff, and quick response to get an appointment scheduled. Jesus was the best! More

by BENRPIETROWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Ramos
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July 23, 2024

Quick and easy experience. Joe in service department is knowledgeable and helpful. Was well taken care of. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph hough
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July 23, 2024

Jesus was very accommodating and the customer service was great. I will keep this store in mind for service. More

by MATTLEMAU86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus
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July 23, 2024

I thought everything was just fine. They took my truck in on time, and had it ready when they said they would. More

by GARY.D.DANIEL53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan in service
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July 22, 2024

They are very thoughtful and kind. Joe is excellent!! It is a pleasure’s to work with this dealer. More

by TODLINKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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July 22, 2024

Was disappointed that the LoJack and the Zaktek were included in the price, not negotiable . I asked the GM why I have to buy something I don’t want, his response was, it comes with the car, I noticed More

by SOPAW1122
Recommend Dealer
No
Employees Worked With
Brett
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Jul 29, 2024 -

Surprise Ford responded

We strive to provide every customer with a 5-star experience so we’re disappointed to hear you did not feel you received that. At Surprise Ford, ensuring the safety and security of our customers vehicles is paramount. Lojack provides peace of mind through its proven track record in vehicle recovery, while paint protection safeguards vehicles against environmental damage include our intense sun which fades the paint to help ensure their longevity and value. We are happy to answer any questions you may have about the value of each product and the benefits they provide. We are unable to identify you by this screenname to reach out directly so please contact our Customer Relations Director Beverly Woodhull at 623-666-8577 at your earliest convenience.

July 21, 2024

For a quick oil change only, good service. No issues with my recent service visit thank you. More

by GOPATSRB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sure
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Jul 26, 2024 -

Surprise Ford responded

Thank you for your review! We're pleased to hear that you received good service during your recent quick oil change. Your feedback is appreciated, and we look forward to serving you again at Surprise Ford. Thank you!

July 21, 2024

Clean, well managed, great technicians in the Service team, good communication, timely repairs and maintenance work More

by DKEEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Greathouse
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Jul 26, 2024 -

Surprise Ford responded

Thank you for your fantastic review! We're thrilled to hear that you found our dealership clean and well-managed, with great technicians on our service team. Good communication and timely repairs are our priorities, and we're glad we could meet your expectations. We look forward to serving you again at Surprise Ford!

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