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Surprise Ford - Service Center

Surprise, AZ

4.4
267 Reviews

267 Reviews of Surprise Ford - Service Center

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July 31, 2024

Great customer service every time I take my car in. Also the staff were great More

by RAMVELASQUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
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July 31, 2024

Had to wait 2 hours for an oil change I had an appointment for, my vehicle did not get pulled into the shop until 1:30 hour after arriving. More

by IVANSANDOVAL_DESIGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evan
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Aug 14, 2024 -

Surprise Ford responded

We apologize for the extended wait you experienced during your recent oil change. We understand how frustrating it can be and can assure you we understand your time is valuable. Appointment times reserve your place in line and while we do our best to facilitate timely repairs we have been experiencing an increase in service appointments which can lead to unfortunate delays as you experienced. Please know we are doing our best to speed up the process moving forward. We genuinely appreciate your patience and understanding, and we are committed to making sure your future visits are much smoother. Should you want to discuss your experience further, please contact our Service Director Anoeil Atenousazar at 623-666-8577 at your earliest convenience.

July 31, 2024

Not friendly and make you feel like your getting a bad deal and doesn’t want to fix stuff properly. More

by MATTSCHIFFACHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Surprise Ford responded

Thank you for bringing this to our attention. We’d like to understand more about what happened so we can address your concerns directly. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577 at your earliest convenience to discuss this further. We’re here to make things right.

July 30, 2024

Evan I believe was his name was Very polite also fast service I will bring my vehicle back for future service More

by NMARINO374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan from service department
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July 30, 2024

I love the way they come out to greet you when you’re walking up. Extremely friendly and helpful. I would totally recommend the Ford at Waddell and I will be returning . I’m very pleased More

by dawnietulips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Frame
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July 30, 2024

Always have great service and Zack. The advisor was awesome. Will definitely be going back again. More

by Scott Jenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 30, 2024

It was good. The kids were very nice and I was very happy to see them and I was so happy to see you and I was just so happy to have you back in the house and I w More

by BLITTRELL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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July 30, 2024

Good service and dependable. I would not go anywhere else. Service reps are nice and professional More

by CC Ranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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July 30, 2024

Every time I come in for service, employees are very kind and professional. Never had a problem they didn’t handle. More

by SHANNONSLATE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frame
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July 30, 2024

Very professional for what they had to deal with with the cdk. Outage and I had a rental, so it's all good. More

by MERRILLJLEE2020P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David in service
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