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Surprise Ford - Service Center

Surprise, AZ

4.4
258 Reviews

258 Reviews of Surprise Ford - Service Center

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July 31, 2024

I had to take my F150 Raptor in for a programming issue. Zack assisted me with getting my truck turned in and answered all my questions. Zack was very helpful when I had to pick up my truck and answering More

by stucksteve81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack
July 31, 2024

It’s accommodating to my schedule. The multi point inspection was thorough and expected. Didn’t expect the $800 invoice, according to 30k inspection results… More

by saveriobarbera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan
July 31, 2024

My service representative was great and the vehicle service was very quick! The whole process was smooth from online appointment to final pickup of the vehicle from the service department. More

by Garykris10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2024

AMAZING. But why do I have to have a min of 15 words that’s crazy. More

by BWS1601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus
July 31, 2024

Phenomenal service each and every time. I've been coming here for a very long time and it's my preferred location. More

by KENOHPENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Kemp
July 31, 2024

Not friendly and make you feel like your getting a bad deal and doesn’t want to fix stuff properly. More

by MATTSCHIFFACHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Surprise Ford responded

Thank you for bringing this to our attention. We’d like to understand more about what happened so we can address your concerns directly. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577 at your earliest convenience to discuss this further. We’re here to make things right.

July 31, 2024

Evan was great to work with. He kept me informed on everything that was going on, and when my truck would be ready to pickup. More

by MILLRX6861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2024

Surprise ford is an awesome place! Staff is great! Nice vehicles! Service staff is great! More

by BOONTILLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2024

I love the way they come out to greet you when you’re walking up. Extremely friendly and helpful. I would totally recommend the Ford at Waddell and I will be returning . I’m very pleased More

by dawnietulips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Frame
July 30, 2024

It was good. The kids were very nice and I was very happy to see them and I was so happy to see you and I was just so happy to have you back in the house and I w More

by BLITTRELL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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