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Surprise Ford - Service Center
Surprise, AZ
258 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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258 Reviews of Surprise Ford - Service Center
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August 03, 2024
Nice ppl working there very helpful and good place to take u car to get fixes take u car to get fixes More
by PRDUCUPRODUCT086
Verified Customer
August 02, 2024
Working with Dave at this dealership was very nice. We came over from Peoria Ford very unhappy. Dave at Surprise Ford worked with us and answered all of our questions. Very polite and we will continue We came over from Peoria Ford very unhappy. Dave at Surprise Ford worked with us and answered all of our questions. Very polite and we will continue with them. More
by GDURGIN5
Employees Worked With
Dave Service center
August 02, 2024
Very disappointed with the service. Had to call twice for an update. I had asked specifically that transmission and did fluids be checked. Was told it was part of the inspection process Had to call twice for an update. I had asked specifically that transmission and did fluids be checked. Was told it was part of the inspection process. When called for authorization for work, I asked about the fluid conditions, and was told everything is fine. I was surprised due to the mileage, and with the towing I do. I specifically asked what the suggested arrive mileage should be for those fluids, but never got an answer. When I went to pick the truck up, I again asked about the service recommendations for the fluids. I was told they can’t check the transmission fluid, it’s a sealed unit. But the inspection report said it had been checked. So which is it? They checked it, or are not recommending service? I had also asked for the truck to be washed, I watched the writer put it in the computer when I dropped off. I walked out, and it was obviously not washed. I wasn’t charged, so what ever. I got in and started thru the displays, and the tire pressures were 13 lbs differences, this is after buying new tires as part of my service. $1900 in tires and the inspection report says pressures are good? They should at least match. I have them fix the pressures and leave. The truck was not washed and was filthy, so I hit the wipers and the washer fluid comes out for 1 sec, then nothing. Get home and the washer tank is empty. Again, inspection report says checked and filled. So now I paid for service and inspection report, but tire pressures are all over the board and no washer fluid. If two of the most basic items are not done, how much do I trust the inspection report of the work that was performed. Platinum F250 fully loaded, and this is the service I get. I drive 30 minutes to this dealer because the local dealer was worse than this. Very disappointed to say the least. More
by PERFELEC
Employees Worked With
Jesus
August 02, 2024
Great service, got my Transit in on Saturday last minute. Super friendly. I will definitely will be taking my van back. Super friendly. I will definitely will be taking my van back. More
by mruh99
August 02, 2024
They keep there promise , you can trust them and do it with a smile 👍 thanks 🙂😄 with a smile 👍 thanks 🙂😄 More
by Beachy
Employees Worked With
August 01, 2024
Great service. Joe and Jesus are especially courteous and helpful. I do wish Surprise Ford hadn’t discontinued their courtesy car. Joe and Jesus are especially courteous and helpful. I do wish Surprise Ford hadn’t discontinued their courtesy car. More
by sheilaroley
Employees Worked With
Joe and Jesus
August 01, 2024
Service has been pretty good. Waiting for tools from Ford for a recall back in November. Kind of scary, hope nothing happens in tbe meantime. Waiting for tools from Ford for a recall back in November. Kind of scary, hope nothing happens in tbe meantime. More
by MOOREMONI28
Employees Worked With
Evan
