Back

Surprise Ford - Service Center

Surprise, AZ

4.4
267 Reviews

267 Reviews of Surprise Ford - Service Center

Sort by
August 08, 2024

Service advisors not good. I am still waiting for a call on a part and warranty. It’s been a month now and I have called Evan last week 8/2/2024 and still silence More

by lapes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evan in service.
August 07, 2024

Incredibly quick and had great communication. I would recommend to everybody doesn’t matter what brand. More

by JERRY93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2024

Overall pleased with service provided by Ford given some big issues with our vehicle. Evan was informative regarding a major warranty repair and accommodating due to some unexpected delays. Even with some c More

by Mamorgese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Welle
August 07, 2024

Good service and a very clean location. Even was a great service advisor. I don’t like having to write 15 words More

by MURRIETA.4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Even
Aug 08, 2024 -

Surprise Ford responded

Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with our service advisor and found our location clean. We appreciate your feedback and hope to see you again soon!

August 06, 2024

ITS Great gave them thumbs up I recommend them to my family and friends great job More

by MARY.ALDANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2024

Everything was fine. But I’m not keeping the Toyota Sienna I just purchased there. It’s a xxx and I’m getting the Ford Transit connect I wanted in the first place. More

by JAEWHISPERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
August 06, 2024

Always great service! Evan is very professional, kind and gives frequent updates on when my car will be done More

by CHRISTARAAK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2024

Brought my class A rv in for maintenance . Best service experience! Evan kept me up to date and ready faster than expected. More

by davids17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anoiel
Aug 07, 2024 -

Surprise Ford responded

Hey David, thank you so much for sharing your positive experience with us! We're thrilled to hear that Evan provided you with excellent service and got your RV maintenance done quickly. We appreciate your business and hope to see you again soon!

August 06, 2024

Good service, friendly staff, good work. Convenient location. Check in is very easy with explication of how long the work will take. More

by OWNEVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Welle
Aug 07, 2024 -

Surprise Ford responded

Thank you for taking the time to leave a review! We're glad to hear that you had a positive experience with our team and found our location convenient. We appreciate your feedback and hope to see you again soon!

August 06, 2024

Great job done by surprise ford Evan was fantastic. Free water was a plus thanks for a well done job More

by LEISCHNERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Aug 07, 2024 -

Surprise Ford responded

Thank you for the glowing review! We're thrilled to hear that Evan provided fantastic service during your visit to Surprise Ford. We hope to see you again soon for another exceptional experience!

...
17
...