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Surprise Ford - Service Center

Surprise, AZ

4.4
257 Reviews

257 Reviews of Surprise Ford - Service Center

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August 15, 2024

David was my service advisor and helped me from start to finish.....great customer service More

by ERICKMOUNTAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2024

Evan in service was super helpful and very knowledgeable as well as informative as to the process and progress while my vehicle was being serviced. More

by DBRYNCRWFRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan
August 15, 2024

Never again will I buy a Ford especially from Surprise Ford not happy with service I received More

by ballinhank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2024

Never use surprise ford. They lie wait till warranty is up then fix original problem More

by ds042860
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aoneal joe
August 15, 2024

Charged me too much, closed department on me and did not tell me. Did not issue work order. More

by Bill_1202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales
August 14, 2024

Great customer service thks David. Vehicle I feel was held to long for service and recalls. More

by DURGIND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
August 14, 2024

Great service, was very fast. My appointment time was honored even though there was a line More

by JIM@SANTOCRISTO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
August 14, 2024

Joe was great and very friendly and the service staff was really great and friendly More

by llyon06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

It took 5 days to put our Explory onto a lift to check for a leak. Yes incredible as it sounds it took 5 days. Totally unacceptable. More

by DKBROWN55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Frame
August 13, 2024

Great service And friendly staff Timely and and and and and and and and and More

by ekloucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
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