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Surprise Ford - Service Center

Surprise, AZ

4.4
267 Reviews

267 Reviews of Surprise Ford - Service Center

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August 15, 2024

Tried to rip me off by saying I needed something when I didn’t. Shotty work More

by lapes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2024

David was my service advisor and helped me from start to finish.....great customer service More

by ERICKMOUNTAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2024

Never use surprise ford. They lie wait till warranty is up then fix original problem More

by ds042860
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aoneal joe
August 15, 2024

Zach is knowledgeable and professional. Xyz xyz xyz xyz xyz xyz xyz xuz xyz xyz More

by SHADOW4088
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach
August 15, 2024

Evan in service was super helpful and very knowledgeable as well as informative as to the process and progress while my vehicle was being serviced. More

by DBRYNCRWFRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan
August 15, 2024

Never again will I buy a Ford especially from Surprise Ford not happy with service I received More

by ballinhank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2024

I’ve only heard bad things about your service department. But I have to disagree with them all. Joe is friendly and service was top notch. More

by JAEWHISPERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
August 15, 2024

Charged me too much, closed department on me and did not tell me. Did not issue work order. More

by Bill_1202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales
August 14, 2024

Great customer service thks David. Vehicle I feel was held to long for service and recalls. More

by DURGIND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
August 14, 2024

Great service, was very fast. My appointment time was honored even though there was a line More

by JIM@SANTOCRISTO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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