Surprise Ford - Service Center

Deplorable customer service, lack of clear communication. Vehicle in service for a month, incomplete work. Vehicle in service for a month, incomplete work. More

Got me in at the time promised, did all of the work, and even washed my car. Friendly , courteous! Will continue to service my car here . even washed my car. Friendly , courteous! Will continue to service my car here . More

Zak is absolutely hard working and did a great job. He worked to make sure everything was done correct and that the 3rdvparty warranty company paid for what they were responsible for...when I buy a new He worked to make sure everything was done correct and that the 3rdvparty warranty company paid for what they were responsible for...when I buy a new vehicle most likely it will be from Siprise Ford because of Zak. More

Great customer service, quick and efficient! Good value and always very accommodating. I was in Dire Straits. I needed a new battery before I left for my road trip. They were able to work me in Good value and always very accommodating. I was in Dire Straits. I needed a new battery before I left for my road trip. They were able to work me in the same day. More

I always trust Surprise Ford for my major services. Surprise Ford will price match tires and ensure the warranty is valid. Excellent customer communication. Surprise Ford will price match tires and ensure the warranty is valid. Excellent customer communication. More

Came in for an oil change. Asked service advisor about an email I received regarding the screen in my car going black. I’ve already had this fixed once and it still does it. Ad Asked service advisor about an email I received regarding the screen in my car going black. I’ve already had this fixed once and it still does it. Advisor had no clue what I was talking about and said they can’t do anything today. Got the car back from the oil chage/ tire rotation. Car was not washed despite it being noted as washed on my paperwork. Tire pressure was low and the light was on. Obviously not a lot of attention to detail here More

This dealership only cares about the dollars spent vs care of car and customer needs care of car and customer needs More

My experience was quick and easy. Joe was my service advisor. Nice staff and nice salesmen. Joe was my service advisor. Nice staff and nice salesmen. More

I’ve only heard bad things about your service department. But I have to disagree with them all. Joe is friendly and service was top notch. But I have to disagree with them all. Joe is friendly and service was top notch. More

Joseph was very helpful in determining what was wrong with my vehicle. He has great customer service and I will be returning to this dealership in the future with my vehicle needs. with my vehicle. He has great customer service and I will be returning to this dealership in the future with my vehicle needs. More