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Surprise Ford - Service Center

Surprise, AZ

4.4
267 Reviews

267 Reviews of Surprise Ford - Service Center

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August 22, 2024

Nick in the service department was very helping in getting my vehicle in for service. Call me and kelp me inform on My vehicle . Great job More

by Bzedori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
August 17, 2024

I appreciate that they were able to find the cause of the problem and correct it very quickly More

by SHELLY.DONHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hough
August 17, 2024

Well 30 minutes went by before my car was driven in for service. I had coupon for 49$ to also check cabin and air filter. No mention if this was done or condition of them.Plus 68$ charged. More

by jcostello99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
August 17, 2024

Beautiful facility, courteous service personnel, fixed the issue with my vehicle, even washed the car before returning it to us. More

by CJPETERSON49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2024

It was a difficult experience and there was no one who I could turn to for help. I called the service manager who never responded to me. I asked several times for my records, sorry, receipt, no one respon More

by KT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2024

Great experience with Adam he had all the knowledge on the broncos to help me get the best fit for me. More

by HAWMANFARMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam, Josh
August 17, 2024

In and out quick, and very professional service. Been coming here since 2011. Always been pleased. More

by DSCHLEMMER76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in service
August 16, 2024

Came in for an oil change. Asked service advisor about an email I received regarding the screen in my car going black. I’ve already had this fixed once and it still does it. Ad More

by DDELEON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember name
August 16, 2024

This dealership only cares about the dollars spent vs care of car and customer needs More

by BBVALARIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave P
August 16, 2024

My experience was quick and easy. Joe was my service advisor. Nice staff and nice salesmen. More

by STOCKTONAPTHORP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
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