Surprise Ford - Service Center

**Never ever go to this dealership ** From start to finish, this has been the most miserable experience I've ever had. First the salesman Enrique ignored me while looking, driving and purchasing a vehi finish, this has been the most miserable experience I've ever had. First the salesman Enrique ignored me while looking, driving and purchasing a vehicle. He would only talk to my dad and boyfriend when I'm the one that put down 80% of the vehicle. Then in the financing office, the Indian guy told us that my boyfriend owed money to the dmv. The financing guy said don't worry about it. Then, they sent the vehicle to get washed before leaving with it. They scratched the car and then the screen in the car wouldn't work. The dealership said, " don't worry, we just reset it." Then I drive it home, not being able to use the screen at all. Then I bring the vehicle back and they said, we'll fix the screen, the scratch and the drivers seat. They had my car for 3 weeks while I drove a loaner. All they fixed was the scratch and even that was done correctly, there's a mark on the car. After that, I drove my Bronco Sport and the screen continued to have issues. I called the dealership 3 times complaining about the screen and Dave in service told me several times, " the screen in my ford truck goes out also every once in a while." Intold him that my screen goes out everyday, several times a day. The screen would go black, not being able to use it at all except you can hear the radio, but you can't change the station. Then the screen would freeze and you can't use any buttons on the dash or the steering wheel.. I told Dave that I have videos in my phone showing how my Broncos screen wasn't working and he finally said I could bring it in to get fixed. I told Dave that when I bring my car in, I NEED a loaner car. I go to the dealership and I give them my car. Then Dave tells me that they had loaner yesterday and they don't have them today. I told him I had a scheduled appointment today with a loaner car and he lied. I also showed Dave a recall I got in the mail showing exactly what I was complaining about. All Dave had done was get my car diagnosed and didn't fix it. While I was getting fixed, I talked to the finance guy Michael. I told him, I'm here to pay the $500 even though the Indian or Arabian financial guy said, " don't worry about." Michael told me that I can't pay the $500 because it's ny boyfriends bill. Michael said, He should be down here making this payment, not you. Then he proceeded to say, "All men are predators." Michael also said, You need to pay off the Bronco, put the title in your name and your dad's name and this way, your boyfriend can kill you, but he won't be able to kill your dad to get the vehicle. " Michael, " Haven't you seen dateline?" Then Michael said, your children aren't replaceable, but your boyfriend is." Michael touched my hand with his, while he was talking to me and also told me that I'm very attractive. This has been so unprofessional from day one. I had to bring back my Bronco two days later for the dealership to actually fix it. There was 3 recalls on my Bronco. The dealership did absolutely nothing about the financing man named Michael, he's still there working. If your a woman, don't go alone. I was in his office for 3 hours and he was like a broken record, telling me over and over again how my boyfriend is a predator. We also called the dealership and spoke with, Nick. He's a manager I'm the sales department and claims he's under the direct supervisor of the dealership. My boyfriend told him what happened and that he wants a phone call from the Manager the following day at 11am. The store manager, never called. So either Nick said nothing or the director/ manager never called. My boyfriend also spoke to Nick regarding the $500. Since the dealership wouldn't let me pay and the paper plate expired 8/10/24. The dealership had me driving around wit no registration and an expired plate until 8/20/24. After finally allowing my boyfriend and I to pay the $500, it wouldn't go through because it was already 5 days over and a fine from the dmv More

Some of the people I dealt with were great. And some were not helpful at all. They got the job done but it wasn’t always done very well. I was disappointed. And some were not helpful at all. They got the job done but it wasn’t always done very well. I was disappointed. More

Dave Greathouse is a great advisor that keeps me informed and gets things done. The service department at Surprise has always been excellent. and gets things done. The service department at Surprise has always been excellent. More

Good time estimates. Honest feedback. Never pushy. Convenient location. Reasonable prices. Clean dealership. Will return. Honest feedback. Never pushy. Convenient location. Reasonable prices. Clean dealership. Will return. More

They were upfront with the circumstances and then they kept me informed. Good service. Thank you kept me informed. Good service. Thank you More

Quick and on time turnaround on the service of my Ford Flex - very easy to drop off and pick up Flex - very easy to drop off and pick up More

Fast service! Made an appointment for an oil change in our Class B van. In and out in half an hour. Made an appointment for an oil change in our Class B van. In and out in half an hour. More

Since coming to Surprise I have shopped and bought and serviced my vehicles here. Great sales people and great service people. Evan Welle helps me out in service. (Battery issue) What a great asset to the serviced my vehicles here. Great sales people and great service people. Evan Welle helps me out in service. (Battery issue) What a great asset to the team put my mind at easy.. thank you! More

They did get the work done. My only minor concern with service at surprise ford is that even with a morning appointment they tend to keep the vehicle overnight. My only minor concern with service at surprise ford is that even with a morning appointment they tend to keep the vehicle overnight. More

Great service rep (Joe). Vehicle was done as promised with quality work. The service department has always treated me well. Vehicle was done as promised with quality work. The service department has always treated me well. More