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Surprise Ford - Service Center

Surprise, AZ

4.4
267 Reviews

267 Reviews of Surprise Ford - Service Center

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October 03, 2024

They did a great job fixing my Saleen. Parts were hard to find, but they came through. Would like to thank Zake for his work. More

by slfcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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Oct 04, 2024 -

Surprise Ford responded

Thank you for your positive feedback! We're thrilled to hear that you had a great experience getting your Saleen fixed and that Zack was able to assist you. We understand that finding parts can be challenging, so we appreciate your patience. If you need anything else in the future, don’t hesitate to reach out!

September 18, 2024

My Experience was amazing! Great service, friendly people and all around great vehicles!! Thanks Surprise Ford More

by DANIEL.RIOS03.DR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Gomez / Nick (Sales Manager)
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Sep 19, 2024 -

Surprise Ford responded

Thanks for the awesome feedback, Daniel! We're thrilled to hear you had a fantastic experience with our team and vehicles. Your support means a lot to us, and we look forward to serving you again soon!

September 14, 2024

I arrived early and was taken care of right away. Vehicle was done in a short time More

by crzehma12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hough
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Sep 17, 2024 -

Surprise Ford responded

We’re glad to hear you were taken care of promptly and that your vehicle was ready quickly. Your feedback helps us keep improving. We hope to see you again soon!

September 14, 2024

As always, Surprise Ford service department does a fantastic job they explain in detail. What needs to happen to the vehicle and why vehicle is always ready when promised.. Service writer Julian, Zac, More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service writer, Julian service department service writer Zach service department very professional very courteous very kind. Do a great job. Thank you so much, gentlemen.
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Sep 17, 2024 -

Surprise Ford responded

Thank you, Lynn! We're thrilled to hear about your positive experience with our service team, especially Julian and Zac. Delivering excellent service and clear communication is our priority, and we're glad we met your expectations. We appreciate your continued trust in us!

Sep 17, 2024 -

Surprise Ford responded

Thank you for your wonderful review! We're delighted to hear that our service department, particularly Julian and Zac, consistently meets your expectations with their detailed explanations and professional service. It's great to know that you’re always satisfied with the service and timeliness. Your kind words are much appreciated, and we look forward to continuing to provide excellent service for you!

September 13, 2024

Dave Greathouse was awesome! He is always on top of my service requests. Great Job! More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Greathouse
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Sep 17, 2024 -

Surprise Ford responded

Thanks for the fantastic feedback, JD! We're thrilled to hear that Dave is providing you with excellent service. We appreciate your support and look forward to continuing to meet your needs!

September 13, 2024

Friendly staff, The person who met me let me know the service advisor would be with me shortly. Evan Welle was very prompt and courteous. More

by buzz485
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Welle
Report | Print
Sep 17, 2024 -

Surprise Ford responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with our friendly staff and that Evan made a positive impression. Your feedback really motivates us to keep delivering excellent service!

September 13, 2024

Great people good service great customer service and care Service provided by Zack was great More

by ekubli1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kane Anderson
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Sep 17, 2024 -

Surprise Ford responded

Thanks,! We’re thrilled to hear you had a fantastic experience with Zack. Our team strives to provide excellent service, and your feedback really motivates us. We look forward to seeing you again soon!

September 13, 2024

Great service. My service manager (Dave) was determined to fix a difficult to diagnose problem with the fuel tank and ensure that the issue was resolved. More

by Skypilot1ne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Greathouse
Report | Print
Sep 17, 2024 -

Surprise Ford responded

Thanks! We're thrilled to hear about your positive experience with Dave. Our team takes pride in tackling tough challenges to provide top-notch service. Your feedback means a lot to us!

September 13, 2024

He was very helpful and friendly, Took care of everything that was needed. I would highly recommend going back or referring someone else to go service their car there More

by CHRISDUMAS619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Surprise Ford responded

Thanks, Chris! We're thrilled to hear about your positive experience. Our team is dedicated to providing friendly and helpful service, and it's great to know you felt well taken care of. We appreciate your recommendation and look forward to serving you again!

September 13, 2024

Joe is great! Got everything I needed done and even a recall I didn’t know about! More

by HAYESCHRISTIANSON17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hough
Report | Print
Sep 17, 2024 -

Surprise Ford responded

Thanks for the awesome feedback, Hayes! We're thrilled to hear that Joe took great care of you and helped with the recall. Your satisfaction is our priority, and we look forward to serving you again!

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