Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Surprise Ford - Service Center
Surprise, AZ
255 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
255 Reviews of Surprise Ford - Service Center
Sort by
February 20, 2025
Worthless excuse for a dealership. Took my truck in to get a leak fixed under warranty as I only have 12,000 miles. After 3 weeks I finally get it back and am hit with a vile smell. Took my truck in to get a leak fixed under warranty as I only have 12,000 miles. After 3 weeks I finally get it back and am hit with a vile smell. There are butt cheek stains on the seat, huge scratch on my door, smeared lipstick on my headliner and visor, deep hand indentions on the visor, shoe prints on the headliner and obvious bodily fluid stains all over the seat and floorboard. Found a hair tie and hair clip in my console that’s not mine. I have dash cams and they were also stuffed in the center console and had been wiped with ZERO footage on them, I have never cleared the SD cards. The dealership refuses to take any accountability and blames me for the condition even though it was not like this when I dropped it off. I’m single and work from home so I know it’s not me or a cheating partner. DO NOT DO BUSINESS WITH THEM!!!! I wish I would have read the countless negative reviews before I decided to go to them More
by Tj514980
Employees Worked With
January 14, 2025
I travel for work, so I really appreciate the ease of scheduling service online. This allows me to the ability to make arrangements for my truck maintenance when I return to Phoenix, no matter where I a scheduling service online. This allows me to the ability to make arrangements for my truck maintenance when I return to Phoenix, no matter where I am in at the time. The available appointment times and drop off options are always the most convenient. Evan is always prompt and professional when I drop off my truck for service. He is thorough when discussing the recommended Ford Maintenance options and pricing. He always assures me, as best he can, the service timing, and maintains text communication to keep me updated on completion time. I appreciate Evans patience and attention to detail. I never feel like I am being rushed in or out following service. I will continue to rely on Surprise Ford for all of my Ford Truck Maintenance. More
by iceguyblake
Employees Worked With
Evan
September 18, 2024
My Experience was amazing! Great service, friendly people and all around great vehicles!! Thanks Surprise Ford Great service, friendly people and all around great vehicles!! Thanks Surprise Ford More
by DANIEL.RIOS03.DR
Verified CustomerSeptember 14, 2024
As always, Surprise Ford service department does a fantastic job they explain in detail. What needs to happen to the vehicle and why vehicle is always ready when promised.. Service writer Julian, Zac, fantastic job they explain in detail. What needs to happen to the vehicle and why vehicle is always ready when promised.. Service writer Julian, Zac, do a very professional excellent job thank you so much. Very happy with the service every time I pick up a vehicle it’s Surprise service department More
by Lynn
Employees Worked With
Other Employees :
Service writer, Julian service department service writer Zach service department very professional very courteous very kind. Do a great job. Thank you so much, gentlemen.
September 13, 2024
Great service. My service manager (Dave) was determined to fix a difficult to diagnose problem with the fuel tank and ensure that the issue was resolved. My service manager (Dave) was determined to fix a difficult to diagnose problem with the fuel tank and ensure that the issue was resolved. More
by Skypilot1ne
Employees Worked With
Dave Greathouse
September 13, 2024
Joe is great! Got everything I needed done and even a recall I didn’t know about! Got everything I needed done and even a recall I didn’t know about! More
by HAYESCHRISTIANSON17
September 13, 2024
Friendly staff, The person who met me let me know the service advisor would be with me shortly. Evan Welle was very prompt and courteous. service advisor would be with me shortly. Evan Welle was very prompt and courteous. More
by buzz485
September 13, 2024
He was very helpful and friendly, Took care of everything that was needed. I would highly recommend going back or referring someone else to go service their car there that was needed. I would highly recommend going back or referring someone else to go service their car there More
by CHRISDUMAS619
Employees Worked With
September 13, 2024
Truck repair took too long. Received the truck back with grease stains inside and outside. Received the truck back with grease stains inside and outside. More
by gpachunka
