Surprise Ford

Bait and Switch Do not trust one word these people say. You know when you look at a company's reviews, and decide to give them the benefit of the doubt, and almost Do not trust one word these people say. You know when you look at a company's reviews, and decide to give them the benefit of the doubt, and almost all of the reviews were right? That's what happened to me with Surprise Ford (wildly appropriate name, by the way!) Saw a car advertised on TrueCar, called and spoke to a salesman who told me that the car was still in stock, would go and look at it for me then call me back. Had another salesman call me back to tell me that he had the perfect car for me (coincidentally the car that I had inquired about) and when could I get over there to see it. Since the car was for my disabled brother, and I was doing this exercise long distance, I told him I would Uber my brother over right away. When my brother arrived, he was sent to a different lot to go look at the car. When he got to the lot, he was unable to find the car and went back to the main dealership. The salesman then informed him that the car had sold in the last few minutes, but he would be more than happy to sell us a car for a few thousand more. I called him on the very obvious bait and switch ploy, and after asking to speak to the manager 5 different times and being disconnected, I finally spoke with John, the manager. John advised me that in fact, the car had been sold for some time, and he didn't know why it was still on the website (it still is today, by the way) and that they don't train their salespeople to lie. Seriously? 2 different sales people pulled the same ploy, and they weren't trained to do this? This is everything that people worry about when going to a dealership to buy a used car. Great work, Surprise Ford. More

Worst Ford Dealer in the Country!!! Don't respond to customers request , worse than that don't document. Big UPSELL operation , called service manager 5 times without 1 return phone call Don't respond to customers request , worse than that don't document. Big UPSELL operation , called service manager 5 times without 1 return phone call , placed complaint with FORD Motor co , still not a return call , all they are concerned with is their bottom line , not repeat customers. More

THIEVES AND LIARS THIS DEALERSHIP IS THE WORSE I HAVE EVER BEEN IN MY 50 YEAR LIFE.. THEY ARE SCAM ARTISTS AND ALL THEY WILL FLAT OUT RIP YOU OFF!!! I RETIRED ADJACENT THIS DEALERSHIP IS THE WORSE I HAVE EVER BEEN IN MY 50 YEAR LIFE.. THEY ARE SCAM ARTISTS AND ALL THEY WILL FLAT OUT RIP YOU OFF!!! I RETIRED ADJACENT TO THIS DEALERSHIP NET TO ;LUKE AFB OFF WAD-DELL AND THE 303 IN SURPRISE, I FLAT OUT LOST OVER 8K PURCHASING A VEHICLE WHICH THEY CLAIMED HEY WARRANTED THEMSELVES .. THEY ARE LIARS AND THEY MISLEAD ABOUT ADVERTISING PRICES AS WELL AS USE A SALES PITCH PLOY TO WAST YOUR ENTIRE DAY AT THIS DEALERSHIP WITH AT LEAST 5 DIFFERENT SALES PEOPLE TRYING TO UP YOUR BILL.. THEY CLAIM TO WORK ALONG SIDE USAA BUT BE VERY CAREFUL YOU ARE BUYING A CAR FROM USAA OR NAFU(NAVY FEDERAL AND THEY ALL GET KICK BACKS), BOTTOM LINE I HAD A 2013 MUSTANG WHICH I BOUGHT FROM THEM , WHEN IT CAME TIME TO TRADE IT IN THIS YEAR 2016 THEY WOULDN'T EVEN TAKE IT CLAIMING IT NEEDED WORK AND HAD RECALLS AFTER STEALING FROM ME AND ADDING ON A BUMPER TO BUMPER EXTENDED WARRANTY! HELLO RIP OFF ARTISTS THE CAR WAS SERVICED AT YOUR LOCATION HOW POSSIBLY CAN IT HAVE A RECALL AND NOT BE FIXED,, THESE PEOPLE ARE PATHETIC AND ARE THIEVES STAY CLEAR, OF THIS DEALERSHIP DRIVE TO DOWNTOWN PHOENIX AND USE YELP AND OTHER VARIOUS SITES SUCH THE BBB AND LISTEN TO OTHERS,,, AS THEY WILL RIP YOU OFF AND THEY HAVE STOLEN FROM OTHERS ... I SWEAR TO YOU AS A BRONZE STAR WAR VETERAN IF YOUR MILITARY STAY AWAY!!! More

They're sneaky I get it all dealers are sneaky but they financed my truck for $15000 above msrp but hid it in numbers and I was so tired and sick I fell for it. I'm I get it all dealers are sneaky but they financed my truck for $15000 above msrp but hid it in numbers and I was so tired and sick I fell for it. I'm a single girl with student loans and they took advantage. Same old horror story. I'm so pissed I wouldn't go back for any services and it's killing my credit. I hope they feel good about themselves. More

Scam!!!!!! BEWARE DO NOT WASTE YOUR TIME!!!!!! Bait and switch scammers..... They had advertised 2015 F150 XLT for $24,000 when I called they said, "sure we have a coup DO NOT WASTE YOUR TIME!!!!!! Bait and switch scammers..... They had advertised 2015 F150 XLT for $24,000 when I called they said, "sure we have a couple" when I went in they had none!! But, tried to sell me a 2016 for $34,000....... Scam!!!!!!!!! More

No Integrity, Dishonest NO INTEGRITY WHAT SO EVER! WORST dealership in the Valley hands down! I was treated so poorly at Surprise Ford that I am no longer a loyal Ford cust NO INTEGRITY WHAT SO EVER! WORST dealership in the Valley hands down! I was treated so poorly at Surprise Ford that I am no longer a loyal Ford customer and I will never again purchase a vehicle through a dealership. My sales person was fine but the finance manager and manager on duty have no integrity at all. They're both snakes and are not to be trusted. I have contacted a lawyer regarding my situation with Surprise Ford and he said it definitely sounds like dealer fraud and wants to pursue but I'm trying to weigh if it's worth dealing with these jerks any further. I felt intimidated and quite frankly scared of how I was treated there which is how they want you to feel. I can't go into specifics right now because I'm speaking with an attorney. Just suffice it to say there are much less slimy dealerships in the Valley. And by the way the company that owns this dealership also owns Peoria Ford and Camelback Ford which I have talked a friend out of buying from Peoria Ford, he went to Sanderson Ford instead. More

Dishonest Service Department Purchased new tires and had a problem with one while 2000 miles away from dealership. I called and they told me to have it replaced and to bring in t Purchased new tires and had a problem with one while 2000 miles away from dealership. I called and they told me to have it replaced and to bring in the paperwork when I returned. I did so in October and still no check. I have called; sent emails and am usually told it is in process with Ford. Now they are ignoring my emails. I have never had a confirmation from Ford that the reimbursement claim is in process. More