Surprise Ford

Poor Service Our 2015 CPO Ford Edge was in the Surprise Ford service department for approx. one week for service on the malfunctioning power assist lift gate. Aft Our 2015 CPO Ford Edge was in the Surprise Ford service department for approx. one week for service on the malfunctioning power assist lift gate. After a week, we were told by the Service Manager, Aaron, that WE needed to replace the lift gate as the repair did not fall under warranty work as he had been advised by an OUTSIDE Ford body shop. We contacted Ford Warranty, explained the problem and were advised to take the vehicle to another Ford Dealer for repair. We took the Edge to the Sanderson Ford service dept. and WE ARE SO HAPPY WE DID SO. Within several days they had diagnosed the issue (with the help of Ford Engineering) to be a loose wire within the lift gate. They reconnected the wire and the power assist feature is now functioning flawlessly. THANK YOU SANDERSON FORD. It means everything to know what Ford service departments go above and beyond and hire well trained service techs. More

BUYER BEWARE ! Surprise Ford is not an honest or ethical dealership! We traded a paid off vehicle for a Ford Focus ST and were told we were approved, signed paper ! Surprise Ford is not an honest or ethical dealership! We traded a paid off vehicle for a Ford Focus ST and were told we were approved, signed paperwork and had the car for a week when they told us we needed to come back and sign again for a different bank. We went in to do that at 6:30p and were told that the finance guy Mark had left even though we had told them we would be there at that time. The finance person we were speaking with asked us if we could trade one of our other vehicles in addition to the one we had already traded which I found odd but he would not tell me why he was asking. We came back 2 days later for an appointment at 7p with Mark in finance, but he had left because he did not want to do his job and be the bearer of bad news. Our sales person Tony (who is awesome and the only honest person working there) was left to tell us Ford had screwed up the deal and we had to return the Focus ST. We went to a Earnhardt Hyundai dealership the next day and drove away in an Accent within a few hours financed through Hyundai with no problem and we were told that Surprise Ford had run our credit so many times through many different finance companies (without asking or notifying us) they had basically screwed themselves out of the deal. If I could give them 0 stars I would. I know I will get an automated response to this review asking me to contact the GM, however if they truly want to make this right (I don't know how they would do that at this point) they will contact me. The Focus St we were going to purchase was a white ST with approximately 600 miles on it, while we had it we realized it has a transmission issue and has since been put back up for sale, we do not know if the issue has been fixed so please beware if you go shopping at this dealership! This review will be posted on various public review websites as well as the Ford Corporation. More

Most unethical dealership I've ever been to I bought a vehicle from Surprise Ford two months ago, which in itself was the worst experience I've ever had and everybody I told couldn't believe wha I bought a vehicle from Surprise Ford two months ago, which in itself was the worst experience I've ever had and everybody I told couldn't believe what happened. On top of that, as recent as today (over two months later) I am still receiving notices in the mail from banks and credit unions saying Surprise Ford sent them my info to run a credit check on. This has been the 10th different bank or CU that has ran my credit which is having a negative impact on it. Make sure you do your research on this unethical company before you step foot on their property like I should have. More

Bad Experience/Unhappy Person Received contest in mail that I won. Called to make an appointment. I my appointment I said I am not here to BUY A CAR, BUT FOR THE CONTEST ONLY. Had Received contest in mail that I won. Called to make an appointment. I my appointment I said I am not here to BUY A CAR, BUT FOR THE CONTEST ONLY. Had to take a test drive which I did. In over 1 hour I told my salesman 15 TIMES THAT I AM NOT HERE TO BUY A CAR THAT I AM HERE FOR THE CONTEST ONLY! THE DEALER WOULD NOT TAKE NO FOR AN ANSWER, I WAS SUPPOSE TO RECEIVE 3 PRISES. . ON MY WAY OUT I WAS GIVEN A SCRATCH-OFF, NO PRISE, JOKE AND NO WINNER. WHEN I RECEIVED THE CONTEST. I WILL NEVER BUY A CAR OR VISIT THIS DEALER EVER, I WILL TELL ALL MY FRIENDS ABOUT MY EXPERIENCE THAT THEY DON'T LISTEN TO WHAT YOU SAY. More

Service Department 0 out of 10 Went in for the Zytec Paint protector, Oil Change, Tire rotation, and multipoint check. If the Zytec was applied it was done so over road grime and de Went in for the Zytec Paint protector, Oil Change, Tire rotation, and multipoint check. If the Zytec was applied it was done so over road grime and dead bugs. I washed it but I live and hour from your store. Everything picked up was sealed in. On to Oil Chasnge.I plan to call to see if i can get the 3 year setup refunded or if I can go elsewhere I will not be back. Asked what type of oil. Synthetic, a blend, or plain. Service guys only statement to every question was it's whatever Ford states to put in your Truck. How much oil does my truck take? However much Ford says it takes. He's sitting behind a computer and still could not answer a single question asked. Very Worthless! Whatever Ford States is a pathetic LAZY answer. When I got into my truck I looked at tthe tire pressure and 2 tires were 5 off from the otyher 2. Checked with pressure gauge. Off by 5 as truck stated. I took care if it. Your people do not check and verify anything. Multipoint inspection was completed but I was not allowed a copy or tyo see it. So what is the point of a check of all fluids, tires, filters, ECT if I do not get a copy letting me know what shape my truck is in. I got one the last time I was there. When I got my truck over 5 hours later i asked again about oil type asnd amount. He handed me a receipt filled with Ford gibberish. The oil used is a code meaning nothing. He could not explain anything or would not. How much oil. Its on ther paper. Where? He could not showe me. What about my tires? Stayes rotated. Asked about wear issues. He has no idea its on the mutipoint inspection sheet. OH THE ONE I DO NOT GET A COPY OF! I did ask. Got ignored as he walked out to find my truck he stated was out front. Turns out it was still in the back. I have no intention of returning horrid service will be stating this everywhere I can. More

If you want to waste a lot of time getting jerked around By and large THE biggest group of clowns who claim to be car salesmen that you'd ever want to encounter. If you're a masochist run, don't walk to thi By and large THE biggest group of clowns who claim to be car salesmen that you'd ever want to encounter. If you're a masochist run, don't walk to this circus and enjoy the jerkin' around they are pros at administering. You can sit there and ask that they don't waste your time to no avail. For myself it was early afternoon and I was already chiding them with comments "Look, I didn't come here to order breakfast." meaning I wasn't planning on spending the rest of the day and night while they did their BS gyrations. Ruben was the head clown with his minions Jake and Johnny O faithfully following the senior clown's antics in a very well choreographed demonstration of "We think the customer is stupid and desperate to buy a car." The high point of the day came later on when shortly after sealing the deal on a car elsewhere I get a text from this "Clown Extravaganza" asking "Can you stop by later on this afternoon?" to which I replied "Sure, in my brand new 2017 Mustang Convertible!" Karma What goes around always comes around. Karma More

Unethical Behavior I do not recommend buying from this dealer! Buyer beware! I have been to many dealerships over the past few weeks. While most dealerships are goin I do not recommend buying from this dealer! Buyer beware! I have been to many dealerships over the past few weeks. While most dealerships are going to try to take as much money as they can from you, this dealership does it in an unethical way. I went in last Sunday and they first quoted me a price that was way higher than the advertised internet price I originally inquired on. This is your typical bait and switch here, beware. After spending 3 hours of my day off here I had agreed on a firm out the door price. I let them know that I just had to approve it with my wife who was out of town. Upon returning in town my wife came in with me and we spent another 3 hours just to have them tell me that the best they can do is $3,000 higher than the price they quoted me on the previous week and they 'lost' the prior agreement! This dealership has terrible morals and should be punished for this unethical behavior. DO NOT BUY FROM THIS DEALERSHIP. More

Liars, lazy, lizards! I barely know where to start. None of this staff, nor the general manager have any integrity! They only want to move a car by ripping you off the minu I barely know where to start. None of this staff, nor the general manager have any integrity! They only want to move a car by ripping you off the minute you arrive! They don't take potential buyers seriously. They promised us things they never delivered. They don't care about their customers at all! I am considering a complaint to the manufacturer regarding the way we were treated! The Goodyear Rodeo Ford was fabulous! I highly suggest you travel their to purchase your vehicle! Buyers today are more savvy than those lizards think! More