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Surprise Ford
Surprise, AZ
541 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 541 reviews
August 28, 2018
Great experience One of the best buying experiences I have had Corey Walter and the entire team did a great job . They made the entire process very easy and the dealer One of the best buying experiences I have had Corey Walter and the entire team did a great job . They made the entire process very easy and the dealership as a whole was clean , new and very professionally I can’t remember everyone’s name but all the finance and sales personnel and the GM were great getting the deal done More
by Jaime1012
Employees Worked With
Corey Walter
August 15, 2018
still waiting for a response A month ago I took my f150 eco boost into surprise ford because it was not running right. I was told it needed new spark plugs and a new coil, so afte A month ago I took my f150 eco boost into surprise ford because it was not running right. I was told it needed new spark plugs and a new coil, so after some negotiations I had them do it. I picked my vehicle up and noticed a slight pull to the right all of sudden that wasn't there but I chalked it up to possibly I just didn't notice it before. Then I noticed my fuel mileage was getting worse, it should have gotten better. It went from approx. 14.5 mpg to 11.5mpg. I was getting ready to take it back to ford to see why this was happening, and reason it took so long is I very rarely drive this truck so it took me a couple hundred miles to notice it. Anyhow, I went to the carwash on Saturday evening and on my way home low and behold, out of know where it makes a pop in the engine when I accelerate, causing a fire with my 8 year old son in the truck with me. I pull over and the truck is leaking oil everywhere and on fire. After the fire went out it was towed back to surprise ford. It is now wednesday, 3 days of service being open, and all I know is there is a hole in my engine but not sure what caused it, which is the info I got yesterday. I was also told that even though they don't know what caused it, it couldn't be related to what they just did and that it was probably a rod that got thrown. If a rod gets thrown it makes a tapping noise first, its not an all of a sudden thing, and I dont think it would continue to drive after wards, yet I still drove over a mile and only pulled over and stopped because I was told my truck was on fire. Anyhow, still waiting for something, Im sure they are trying to figure out how to get out of this. More
by mwryan
Employees Worked With
service department
July 30, 2018
2 New Cars Very professional. Outstanding customer service!! Worked hard to put best deal on table. Staff was very detail oriented. Solid communication skill set Very professional. Outstanding customer service!! Worked hard to put best deal on table. Staff was very detail oriented. Solid communication skill set. 6 1/2 hours was a little too long but otherwise good job. More
by Monty
Employees Worked With
Mike Underwood, Chase and the whole crew...
July 24, 2018
I'm done I've been dealing with these guys since they opened. Bought 1 new car and have given them 100% of my business on 2 Fords. In the beginning I thought t I've been dealing with these guys since they opened. Bought 1 new car and have given them 100% of my business on 2 Fords. In the beginning I thought they were pretty good, but it's been a long downhill slide since. I meet all new service personnel every month. I've not dealt with the same person twice in 2 years. After 10's of thousands spent, to get an overpriced oil change (that takes minimum 2 hours) I'm asked twice, "have you been here before?" Has this vehicle ever been here for service?" 4times they've screwed up the little sticker that reminds me when my next oil change is due. I've lost all confidence. More
by Rockydogg
Employees Worked With
Mike
July 20, 2018
Best experience ever This was the best dealership I ever worked with! The people I worked with was amazing! I felt like my deal was “too good to be true” but it wasn’t. Th This was the best dealership I ever worked with! The people I worked with was amazing! I felt like my deal was “too good to be true” but it wasn’t. They fought for me and helped me out SO much! I know where I’m going next time! I would recommend them to anyone looking to get a car! I can’t comment enough great things about them and the experience I had! More
by Mommaoftwogirls0911
Employees Worked With
David, Shawn, George
July 14, 2018
New car purchase The employees at the dealership were informative, attentive and friendly to talk too. They worked with me to fit the car I wanted into my budget and w The employees at the dealership were informative, attentive and friendly to talk too. They worked with me to fit the car I wanted into my budget and worked to get me the best loan terms I qualified for. The car buying process was smooth and took about the typical length of time that I experience at other dealers. More
by janna
Employees Worked With
Lorenzo
July 02, 2018
Great Expierience Dan was great he was helpful no pressure and answered all my questions which were quite a few!!! They did all the paperwork in a timely manner also! Dan was great he was helpful no pressure and answered all my questions which were quite a few!!! They did all the paperwork in a timely manner also! More
by Lynn31
Employees Worked With
Dan/Sales
June 27, 2018
Great customer service from all. Bent over backwards to get us what we wanted at the price we were willing to pay. Management did an excellent job of making the numbers work. Bent over backwards to get us what we wanted at the price we were willing to pay. Management did an excellent job of making the numbers work. More
by Robert
Employees Worked With
Dan Doncea, Chase Gilbert and John Elian
June 21, 2018
The Home me of dowe, cheatem & how The ultimate home of the bait and switch. I inquired about a vehicle and was told to come on in a take it for a test drive. Called before and drove The ultimate home of the bait and switch. I inquired about a vehicle and was told to come on in a take it for a test drive. Called before and drove over to confirm and I was assured it was there. When I arrived I was shown told it had been sold and given other choices that were not close to what I came in to see. Very dishonest and disinterested. If they treat you as a customer this way, how helpful will they be after the purchase? STAY FAR AWAY! More
by Truckman
Employees Worked With
George and James
June 13, 2018
Recent Purchase Great atmosphere, sales associates very knowledgeable and friendly. Great experience buying. Was well taken care of, straight to the point. Valued tra Great atmosphere, sales associates very knowledgeable and friendly. Great experience buying. Was well taken care of, straight to the point. Valued trade in well and great lease and finance options. More
by Hawthorne1
Employees Worked With
Mike Palmer
