Surprise Ford

Exceptional customer service Blake Scott took care of all my needs and treated me like vip. The time and price were exactly as quoted and they did the work while I waited. I w Blake Scott took care of all my needs and treated me like vip. The time and price were exactly as quoted and they did the work while I waited. I was surprised they even washed the car and did complimentary diagnostic check up. Thank you and Merry Christmas. 🎄 🎅 More

Salesman dan danciea I bought a new ford with the word of dan danciea i would receive a $500 visa card from an advertisement from ford ..after the purchase he kept me in a I bought a new ford with the word of dan danciea i would receive a $500 visa card from an advertisement from ford ..after the purchase he kept me in a run around going from one person to another for over a month then to have someone call me and say he doesnt remember..pretty sad you cant be true to your wird and it was recorded also..beware of buying there More

Lesson learned - there must be better humans out there I would like to preface my review with this: My 3 children learned a valuable lesson in character andt citizenship today at your dealership. Sadly, t I would like to preface my review with this: My 3 children learned a valuable lesson in character andt citizenship today at your dealership. Sadly, this was at the expense of seeing someone treat their parents with so much disrespect and disregard for humanity that their mother left with a crushed spirit in tears. I have never been so swindled and poorly treated before. Call me naive for living in a shell of amazing people. By the looks of your past reviews, I’m not the only one who left completely defeated and devastated. Complaining to management has done no good. Really, in the grand scheme, I’m a drop in your bucket. So my little voice you disregarded will be heard as I make sure I let all platforms know how you completely broke a family of 5 and left them high and dry with no remorse. Here’s my story. We were rear-ended by someone texting and driving. Their car was totaled. Ours badly damaged. Most important, no one was hurt and my 3 babies were not in the car. After 2 weeks of getting our car fixed at a shop, they called to say more damage was found and the car is now totaled. Ugh. Punch to the gut as we just paid off the truck last year. We start our search for another vehicle whilst we pay for a rental to use in the meantime. Finding a great car a Surprise Ford, my husband meets with Omar (lovely gentleman) and Dan to discuss pricing. My brother is sick with a bone marrow condition and I had a dr appt I had to attend with him so I could not tag along. After Dan and my husband agree on a number, he lets him know that I need to see it to agree but due to being with my brother, it cannot be until tomorrow. They agreed. I called Dan the next day and made arrangements to meet him, look at the car and test drive. We again talked pricing after and committed to a number on both ends. Dan said it was a done deal! Go get your hubby and come back to sign. I left, picked up the kiddos from school and met up with my hubby to return our rental so he could drive his new car home. Dan tried to get him to return the rental with him and he would arrange to get it back to Enterprise. We felt more comfortable doing it ourselves. Upon feeding the babies dinner, we arrive to sign paperwork. Dan said come whenever, he worked until 9pm! ;) We show up at 6:30pm. Dan meets us at the door, says all is ready, leads us to a table to wait and says he will be back. Kids playing and being so well behaved. But we wait. And wait about 20 more min after. No Dan. Out comes a sales manager who we’ve never met. Says Dan “went home”. Really?! Then gives us a number that is almost 2K over what we already agreed on and doesn’t budge. Says Dan “xxxxxxxxxxx you” “told you what you want to hear” “blew smoke out his xxx”. Great way to talk to a lady, right? I definitely was impressed (insert sarcasm here). Furthermore refuses to acknowledge our agreement, gets another sales rep involved and basically it’s tough “xxxx”, We’re not honoring the deal you made 2 hours earlier. Pay this or not at all (in so many words). So, here we are. Left with no car (turned in the rental-Dan knowingly let us) no deal, and a sales guy who ran home with his tail between his legs and couldn’t stay to face us. Furthermore, not only were we stranded with no other vehicle, it was almost 8pm now, my babies still being wonderfully behaved but not once did they care we dragged them out here on a school night when they should be at home doing homework and getting ready for bed instead of dealing with frustrated parents. There was no grace, no empathy, no humility at all. These men can’t have kids or wives, you’de think? No way can someone treat a family this way and be a family man himself. Yet they were. Compassion and empathy may be my thing. Im a school nurse after all. But at what point is it just being a good human? And why was that so hard? So, surprise Ford, thanks for taking away transportation from my kids to school today, for my husband and myself a way to work, for making my kids go to bed late for no good reason But most importantly for showing them a lesson on charcter. <3 More

Great experence Best experience I have had buying a car in years. Very nice and knowledgeable sales people and didn't try to talk me into something I didn't' want. Best experience I have had buying a car in years. Very nice and knowledgeable sales people and didn't try to talk me into something I didn't' want. More

did not respond to problem with skylink would not refer anyone to them were unethical on extras that they wanted to sell . These are not to be trusted every one lies to make the deal would not refer anyone to them were unethical on extras that they wanted to sell . These are not to be trusted every one lies to make the deal More

Easy professional car buying experience This was by far the best experience we have ever had buying a car. Purchasing a car can be a very stressful time, but not at Surprise Ford. We loved o This was by far the best experience we have ever had buying a car. Purchasing a car can be a very stressful time, but not at Surprise Ford. We loved our salesman.He made us feel comfortable and we always thought he listened to us. He wasn't just there to sell a car, he was there to help and guide us into making the right purchase for us. Thanks you Joe Skeens and the Surprise Ford staff. You have a loyal customer for life. More

Great Sales Team and Excellent Delivery! We went in to get some information about leasing a vehicle without the intention of purchasing that night. However, we were very pleasantly surprised We went in to get some information about leasing a vehicle without the intention of purchasing that night. However, we were very pleasantly surprised when we met with Patrick the salesperson and John, one of the sales managers. They made an offer that we could not refuse, and we drove off about 90 minutes later with our new vehicle. There was no high-pressure (in my mind, and I've purchased many vehicles), and both my wife and I left feeling very good about this purchase. I highly recommend Surprise Ford! More

New Car Purchase This was probably the best car buying experience I ever had. Arthur Ward and the team took such good care of us. There was no pressure from anyone to This was probably the best car buying experience I ever had. Arthur Ward and the team took such good care of us. There was no pressure from anyone to buy the car. I also got a flat 20 minutes after leaving the lit and took it right back and they fixed it on the spot! Would highly recommend Surprise Ford!! More