Surprise Ford

Relaxed environment Sometimes you have to travel to get good customer service and a relaxed atmosphere. Big selection small town feel. I am happy with my purchase , ok I Sometimes you have to travel to get good customer service and a relaxed atmosphere. Big selection small town feel. I am happy with my purchase , ok I got a brand new truck so not much difference in price wherever you go, but no hassle price and not pushy. I did online shopping and traveled to some bigger in town dealerships price difference was a few hundred dollars per dealership, but I can travel to this dealership anytime of day and not be jammed packed in traffic. The sales personal and mangers were on top of current rebates and incentives and I feel I got a good deal, more importantly I felt comfortable and treated with respect . Thank you for for treating me with respect and not just another sale .. More

Check everything carefully I bought a certified used ford in September 2015. I had the car two days and realized that the fog lamps were both broken. I contacted Dan (sales) and I bought a certified used ford in September 2015. I had the car two days and realized that the fog lamps were both broken. I contacted Dan (sales) and they reembursed me because I had already purchased new ones. About a year later I had a dead battery (my fault) and I attempted to use the small key inside the key fob and both key wouldn’t work. I contacted Dan about the problem and he said he would call me back. I called again each day for two days afterward to get ahold of him but no returned calls. More

One of the best dealerships I've ever purchased from We purchased a new Ford Expedition. We found this dealership to be clean, modern and very organized. The staff all around were friendly, knowledgeabl We purchased a new Ford Expedition. We found this dealership to be clean, modern and very organized. The staff all around were friendly, knowledgeable and helpful and they respected our needs. We didn't feel like we were pressured. Chris Terzich was our sales person and he was really great to work with. We really enjoyed Chris. He was attentive, friendly and just very personable. He really took good care of us. I would rate this dealership very high and wouldn't hesitate to purchase from them in the future. More

Service vist Service rep was very helpful and friendly. Work was done right the first time. Vehicle was returned clean. Dealership and service area is very clean Service rep was very helpful and friendly. Work was done right the first time. Vehicle was returned clean. Dealership and service area is very clean More

Service Department Unresponsive! I bought my truck and my wife's car from this dealership at the same time. At the time I bought my truck there was some damage noted at the time of pu I bought my truck and my wife's car from this dealership at the same time. At the time I bought my truck there was some damage noted at the time of purchase. I was told that it would be no problem to get it taken care of when I brought back the vehicle, that has not been the case. The service department has completely let me down in that I have been to the dealership 3 times to get repaired and still have not done what I was promised when I first bought the car. To start with I live in Gilbert, so it is not convenient for service in the first place. I was told my seat part was in and ready to be replaced after several calls on my end. I took my truck in for repairs for the seat, door guards installed poorly, missing logo on the back tail gate. I brought my truck in on scheduled appointment and was provided a loaner, being told it would take most of the day that included a recall item to be repaired. At the end of the day when I checked on my truck status I was told that it would not be finished due to not getting the part for the seat and that it would be the next day. The next day the part as I was told was ordered wrong and need to be reordered. Wasted time on my part in that I still need to make another trip to Surprise! Note: I also coordinated this trip to go with my first oil change. I picked up my truck the next day incomplete of its warranty repairs. The truck had its door guards replaced that were installed poorly, installed poorly again, my logo for the Ecoboost was replaced however scratches noted at the location of logo? Disappointing considering I bought the truck with only 13 miles on it. I was told that I would get a call as soon as my seat had arrived and we would get taken care of. Several weeks went by without a call from Surprise Ford. I decided to call after waiting several weeks being forgotten. My service tech scheduled me for the following week. Again, I drove from Gilbert to Surprise for service. When I arrived at service for my appointment as scheduled, I found out that the part for my seat is still not in??? Very disappointing to say the least, the service tech that I was dealing with didn't really seam to be that concerned that I had wasted my day AGAIN. At that time I noted a lot of chipping and paint missing on my hood after only having 8K in miles (City Miles). I was then dealing with another service tech for the hood. She said she would call me back when she heard about warranty for repainting my hood. I will say she did call me back a week or so later and stated that we could coordinate the hood with the seat repair needed. I was told that I should expect a call back for schedule. After several more weeks, NO call back. I called service AGAIN, come to find out the tech I was originally dealing with is no longer there. I voiced my strong concerns with the person I was talking to on the phone, stating that I was not wanting to write a formal letter, I just wanted my truck fixed. He sounded sympathetic in that he was going to relay the message to the appropriate person that I was dealing with on the repainting of the hood. Stating that I would have to start all over if I stayed with him. This conversation was over a week ago?? I then went on the web site and started the (Contact Us) conversation button, providing a letter similar to this. I did get a call back, but only to try and sell me a new car? I told the salesman my disappointment and that they need to read the body of the text and have the manager or someone call me! STILL WAITING....... NOTE: The ONLY reason Surprise Ford is getting 1 star, is because I had to to write my review. Also, this is the first review I have ever written, not really my style... ENJOY! More

Excellent! We had a great experience at Surprise Ford! Five stars ?? ????????! The Salesperson was very knowledgeable on the vehicle we were interested in. The S We had a great experience at Surprise Ford! Five stars ?? ????????! The Salesperson was very knowledgeable on the vehicle we were interested in. The Sales Manager was very professional and helpful in getting us a great deal on a new Expedition. The Finance Department was transparent and expeditious. Overall great experience and I will definitely go back to Surprise Ford for my next purchase. More

Used new car Alex Lino and George Lopez are amazing!! Dealership is a smaller no pressure atmosphere, of course I always feel like I could of done better on the pr Alex Lino and George Lopez are amazing!! Dealership is a smaller no pressure atmosphere, of course I always feel like I could of done better on the price, because the NEW explorer was used for the Phoenix open.. More