Surprise Ford

The customer service is the worst I have ever experienced. I bought a used 2017 Ford Mustang this month and had it shipped to VA. When it arrived the brake lights and interior lighting and signal experienced. I bought a used 2017 Ford Mustang this month and had it shipped to VA. When it arrived the brake lights and interior lighting and signals weren’t working. I had to take it immediately to a local Ford dealership who diagnosed it with a bad body control module which is $1600. Luckily I had bought an extended warranty that covers it but I have a $100 deductible. I have inquired about 10 times to have them cover the deductible because it shouldn’t have passed their inspection and no one has returned my calls yet. I have left messages with at least 3 managers and still waiting! They keep telling me they are checking on it with management. Once they sell the car they are done with customer service!!!! More

Great service and techs do all they can to keep up with what they have in these hard times recommend them to all Ford customers. what they have in these hard times recommend them to all Ford customers. More

I should have read the 13 pages of complaints on this dealership first before wasting two days on crooks. We sent an iquiry about a F450. We were told we were first in line and gave a deposit. After s dealership first before wasting two days on crooks. We sent an iquiry about a F450. We were told we were first in line and gave a deposit. After several text and calls from the scam artists we were told there were 8 other people looking at it, but we were first. I ask about the deposit holding it for a day and have it in text that it was offline. When we called back the saleman that took the credit card for the money suddenly couldn't hear me. He had the sales manger call and say they couldn't get a 9 year old Ford truck Financed. The Credit Union were we had two vehicle loans in the past and still have a motorcycle financed currently, "sales manager said they turn it down. That is funny as we have a 749 rating on Experian and they show us every hit on the credit. Guess what! NO HIT to our credit union but 6 hits to places like Alaska. In Texas we call that a big CROOK. Do yourself a favor and don't be;ive any BS from theses guys. Go to a dealer with business sence and ethical. More

Terrible experience. Salesperson was excellent, knowledgable, and accessable. Once negotiations started, it was all downhill. Sales manager quoted a price on vehicle we wanted, but not what was a knowledgable, and accessable. Once negotiations started, it was all downhill. Sales manager quoted a price on vehicle we wanted, but not what was advertised on Auto Trader...."sorry, I can't keep track of all the prices we advertise on different sites." Then quickly upped the offer on trade by $2000, and lowered the price on new vehicle by $500. So with virtually minimal effort, we had gained $2500....they realized we weren't idiots. After agreeing on a trade-in price, an appointment was made to close the deal. One hour after arriving for the paperwork, and informing the closer that this was a cash transaction requiring no credit checks, financing options, etc. and being told there were "printer problems," we started the final process. Nothing had been printed out, so I sat and watched as the many forms were produced. And signed with virtually no explanation as to what I was signing. Then I was presented "3 options" for extended warranty, the least of which covered the finish on the vehicle, the most expensive of which was a pretty all inclusive warranty....for $8000....on a $16000 purchase. I said that must be wrong....a misplaced decimal???? No, that was correct. I said a firm "no." Two more attempts to sell that warranty prompted me to ask for a manager, who then "recalculated" the warranty at $5000. At this point, I felt I was being held hostage. Deal finally got done, but afterward a credit agency notified me that Surprise Ford had done a credit check....not only not needed but potentially negatively affecting our credit score. I wouldn't go back to Surprise Ford if they had the last vehicle in Phoenix. More

I tried to get vehicle info thru the internet twice. I used the texting module still no call back. I called and was told by a sales manger that I would get a call back still nothing. I went to the deale used the texting module still no call back. I called and was told by a sales manger that I would get a call back still nothing. I went to the dealership itself and was looking for the truck I wanted and found out it had gone to auction and was told that I would get a call back the next day so that I could get to see the vehicle. By the way while I was looking for said vehicle no one came out and greeted me. I got an email from the General Manager with his direct dial number, it was a fax machine xxx-xxx-xxxx. I tried calling the general manager thru their main number and was told by his secretary that I would get a call back within ten minutes - its been 4 hours still nothing. Don't buy from them they are obviously too busy to take care of potential customers!! More

Made an appointment to test a used truck out, shower up on time, truck was in the shop not able to be driven. Drove 45 miles for nothing. on time, truck was in the shop not able to be driven. Drove 45 miles for nothing. More

They don't honor their own pricing on carfax and car gurus when it's a $2k difference on a $80k Lincoln. They 100% did a bait and switch... the history on carfax shows the car was at $82k and was reduce gurus when it's a $2k difference on a $80k Lincoln. They 100% did a bait and switch... the history on carfax shows the car was at $82k and was reduced to $81k and they tried to say someone made a mistake on their website and reduced the price that day to $81k... 100% a lie!!!!! Do not trust this dealer. They heard a nice woman over the phone and took advantage. They will really do anything to make a buck on someone that was ready to buy but taking my business elsewhere! More

First off, the salesman Mike M. was a good guy, very helpful and willing to make time for you. What I really hated about this place was their Finance person Ron Sedakis and the service department who wa helpful and willing to make time for you. What I really hated about this place was their Finance person Ron Sedakis and the service department who wanted to charge me 600 for a disconnected wire for my adaptive cruise control (which I had a different ford dealer fix for 100). After deciding to buy a car, I spent around 2-3hours in finance all because Ron wouldnt let me go unless I signed up for the MPP. He tells me that it wont change my monthly payment and it didnt but it increased the loan period and it would have added up to around $2.2k. He kept telling me that i wont get the APR IF i didnt have the insurance. I kept telling him NO and he just kept "typing" as if he was talking to the person on the other side who he said would approve my APR if and ONLY IF i sign up for the MPP. He obviously wasnt conversing with anyone else and was probably only in it for his commission. Every time i would ask him if i could cancel it in the future, he kept avoiding the question and just kept saying "WHY WOULD YOU WANT TO DO THAT, IT'S BASICALLY FREE" (but again, the total would have added to around $2.2k) I took the MPP just to get the xxxx out of there and decided to come back the monday after (bought the car on a friday). I went back and cancelled the MPP with Ron and he said it would take around 4mos to cancel. I did the paper work anyway just to get it cancelled. This was around the first of June. It's now the 16th of November and I havent gotten anything back! More