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Surprise Ford
Surprise, AZ
542 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 542 reviews
May 20, 2021
We are very happy with our new truck and how we were treated at Surprise Ford. Our salesman, Dann, was very knowledgeable and answered all our questions. There was no pressure. No rushing us for a decis treated at Surprise Ford. Our salesman, Dann, was very knowledgeable and answered all our questions. There was no pressure. No rushing us for a decision. Quality service and treatment. More
by Janet
Employees Worked With
Dann Hogan
April 17, 2021
With regards to being offered a multipoint inspection it was never communicated or brought to my attention! I THINK THATS CALLED COMMUNICATION ! It seems like there is a major lack of communication. Also a was never communicated or brought to my attention! I THINK THATS CALLED COMMUNICATION ! It seems like there is a major lack of communication. Also along with the lack of communication there was no mention of a leak. Had it been brought to my attention , i would have of addressed the issue at that time. Having worked in the automotive industry for 24yrs,I'm very well aware of the importance of maintenance, with regards to the care of my car. YOU CAN MAKE UP ALL THE EXCUSES YOU WANT but definitely there was negligence with regards to the service that was provided. LINCOLN REMAINS BROKEN More
by Dutchroyal44
Employees Worked With
Raymond Daurte
April 17, 2021
This was the smoothest automobile purchase/trade transaction I can remember in my over 50 years of buying and selling cars and trucks. My contact was Dann Hogan. He listened to my needs and got me w transaction I can remember in my over 50 years of buying and selling cars and trucks. My contact was Dann Hogan. He listened to my needs and got me what I wanted. I highly recommend him. The entire Surprise Ford staff that I met during my transaction were professionals. More
by Mctacos
Employees Worked With
Dann Hogan
April 16, 2021
Indeed anything to protect there own reputation and CYA, however there was no great measures or discussions stating or brought to my attention regarding leaks, clearly never had a problem going in an having however there was no great measures or discussions stating or brought to my attention regarding leaks, clearly never had a problem going in an having my oil change due to the confidence in the long term service writers there before i always had quality service but I get it due to the high turn over rate there @SURPRISE FORD how many more customers are going to have to experience this inexperience quality of service you provide that comes with a Hefty ticket $$$! More
by Dutchroyal44
Employees Worked With
Raymond Daurte
April 14, 2021
4/14/2021 10.55 amVehicle still sitting in drive way 4/14/2021 10.55 am Vehicle still sitting in drive way broken! Nothing resolved and doubt it will be. Be careful here , double check your vehicle if h 4/14/2021 10.55 am Vehicle still sitting in drive way broken! Nothing resolved and doubt it will be. Be careful here , double check your vehicle if having it serviced here . it is a shame when your trust is broken due to the lack of intelligence on the behalf of the staff and technician no accountability here at this place and a very costly mistake! Good job SURPRISE FORD! More
by Dutchroyal44
Employees Worked With
Raymond Daurte
April 14, 2021
Horrible experience ! BBB complaint filed ! Buyer beware!!! Nothing resolved vehicle still remains in the driveway broken no one wants to take accountability here it seems and appears to be easier sw beware!!! Nothing resolved vehicle still remains in the driveway broken no one wants to take accountability here it seems and appears to be easier swept under a rug than deal with a customer !! When dealing with Surprise Ford More
by Dutchroyal44
Employees Worked With
Raymond Daurte
April 13, 2021
vehicle still sitting in the Drive Way Broken! Due to the lack of intelligence of technician at surprise ford store! Corporate Lady spoken to Friday told me it's not the technician's job to inspect the c the lack of intelligence of technician at surprise ford store! Corporate Lady spoken to Friday told me it's not the technician's job to inspect the car! Mind Blown! Beware! Good Job Berkshire Hathaway More
by Dutchroyal44
Employees Worked With
Raymond Daurte
April 13, 2021
Yet nothing resolved ! Mr. tough guy service director reaches out to me today and doesn't even give a name also mentions the fact he thought I must have been there a day or two ago and they were getting reaches out to me today and doesn't even give a name also mentions the fact he thought I must have been there a day or two ago and they were getting on him to call me back to resolve my matter of a water pump leaking due to over looking it during last oil change visit, Let me you tell you the intelligence level here is getting better NOT! Starts buy saying yeah yeah I can help you out with that I can you get you a gm employee discount along with good guy discount ( Say what WOW) But does mention it has been 4months sense your last oil change , then the be rating and belittling starts had to end the conversation there , goes to show you any half wit can go and slap a resume together and get a job! If your expectations is to get quality service and receive expert advice here THINK AGAIN! More
by Dutchroyal44
Employees Worked With
Raymond Daurte
April 11, 2021
This is the very best experience I have had buying a car.. Usually I do not like buying a car because of the pressure that is so often put on you Dann made this so easy and he was professional but also car.. Usually I do not like buying a car because of the pressure that is so often put on you Dann made this so easy and he was professional but also very nice to talk to. Thank you Dann. More
by Woods
Employees Worked With
Dann Hogan
April 08, 2021
Worse Service Department Ever! Brought my 2014 Lincoln Mks in for regular routine maintenance and regular oil change, and after visit was told all is well, after a couple day's gone bye noticed temperatu Mks in for regular routine maintenance and regular oil change, and after visit was told all is well, after a couple day's gone bye noticed temperature light came on and after bringing it in to a well known valley wide reputable Dealership and qualified technician for a second look and discovered a small leak the size of a pin hole down by the water pump located inside the motor which requires 12 -15 hrs in labor . Also noticed the old oil filter on the car was not replace which led to checking the oil and wouldn't you know it the oil was very dirty and black never changed. Things over looked and not brought to the customer attention are very costly being charged $61 for an oil change which was never done ended up being a $2300 water pump repair quote failure to communicate! Thumbs up Surprise Ford way to go! Beware! More
by Dutchroyal44
Employees Worked With
Raymond Duarte
