Surprise Ford

Sales people are very non trustworthy. Sold a car out from me after I gave deposit and while I was in process of wiring money to close. Very very poor reputation. Shame on them. Sold a car out from me after I gave deposit and while I was in process of wiring money to close. Very very poor reputation. Shame on them. More

Jesse Guajardo Helped me and my wife Find the perfect car for our Family. He gave us Great! customer service and was very Helpful and respectful. Thanks again Jesse great doing buisness with you. for our Family. He gave us Great! customer service and was very Helpful and respectful. Thanks again Jesse great doing buisness with you. More

If it wasn't for all of Marissa's hard work I would have never been able to find the Bronco that I wanted!! Thanks again for all of your great customer service!!! Above and beyond!!! never been able to find the Bronco that I wanted!! Thanks again for all of your great customer service!!! Above and beyond!!! More

Would not recommend this dealer to anyone! I will never do business here again. Long story short, knowing that we traveled 3.5 hours to buy this specific vehicle we were forced to buy add ons I will never do business here again. Long story short, knowing that we traveled 3.5 hours to buy this specific vehicle we were forced to buy add ons of over 4k. Even after I explained that I wasn’t going to drive 3.5 hours for oil changes or paint protection reapplication I was told that I could use the services locally. One of those options was a paint protectant that will void unless it’s reapplied every 6 months. We were told that they would “pair” us up with a local dealer here to make sure that didn’t happen. Now that I’m trying to schedule a follow up to reapply, I’m being told that the person who helped me doesn’t work there anymore and that unless I can drive up to them, I’ll loose the paint sealant that I was forced to buy. Our finance manager kept telling me “we love our military and we’ll take care of you” I’ll make sure to pair you up with someone local and now I’m out hundreds of dollars. I feel like I was taken advantage of. Very misleading way of doing business! I would not recommend. More

Had oil changed today on my brand new f 150 what a joke there is more oil all over the bottom of my truck then there is in the motor lazy techs with no pride I can’t even talk to a manager they tell me the there is more oil all over the bottom of my truck then there is in the motor lazy techs with no pride I can’t even talk to a manager they tell me they don’t have one witch is a joke such a crappy dealership please save your money and go somewhere else More

I would never go back there. We have purchased many cars in the past from various dealers in Arizona. I learned that Surprise Ford advertises one specific price for a specific ve We have purchased many cars in the past from various dealers in Arizona. I learned that Surprise Ford advertises one specific price for a specific vehicle, but won't actually sell it for anything close to that price after you have driven there and test driven the vehicle. In the "fine print" of their ads, well below their advertised price, they have written that there will be other additional dealer charges. So, legally they can get away with it. They said: "We post the vehicle ads before we learn the cost of everything we'll need to do to the vehicle before sale." In my case, when I got there and I said I'd buy it for the asking price, they then tried to charge me an additional $3,600+ in additional dealer "costs" before tax, licensing, registration, and doc fees. Sure, it is Legal for them to attempt to do that given their ad's fine print, but it is SO UNETHICAL! They'd been advertising it for over 3 weeks at that price. I'm never going back there, and would recommend that others never actually go in to the store unless they first get a specific EXACT total sale price on a specific vehicle in advance over the phone/ by email or by text. #WastedMorning #IMHOUnethicalPractices More

Worst experience ever I went online looking art a car Joe contacted me telling me he sent me to many banks without my permission as a joke. I am in contact with the ftc and ag as we speak. Joe thought it was contacted me telling me he sent me to many banks without my permission as a joke. I am in contact with the ftc and ag as we speak. Joe thought it was funny and told me he can go back to Larry Miller if he gets fired. I will never buy from these guys and I knew when Joe said he makes up incomes and pay stubs he was shady beware. More

Had an Amazing Salesman! But wanted to purchase a 2018 Expedition and I was asked if I knew how much the vehicle cost. Keep in mind we also told them we were looking at But wanted to purchase a 2018 Expedition and I was asked if I knew how much the vehicle cost. Keep in mind we also told them we were looking at a Tahoe and Navigator in addition to the Expedition. One of the managers told the salesman "can she even afford the vehicle" So we walked out the door... COMPLETE WASTE OF TIME. I went to Bell Ford the next day and Purchased a 2018 Expedition Limited where they took care of us. Tried to give them another shot about 5 months later to look for another vehicle, surprisingly no one approached us or offered to help us look, instead, they continued talking to each other. Don't even waste your time coming here. Amazing Dealerships across the street... (Coulter Nissan - Luke and Justin are great and Sands Kia - Derek is amazing, and if you are looking for a ford Bell Ford will take care of you!) Even when taking the Expedition in for maintenance issues and a recall it was a hassle and was always another issue. Yet again, Bell Ford to the rescue. More