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Surprise Ford

Surprise, AZ

4.3
542 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 542 reviews

July 26, 2024

The dealership completed the work as I would have expected, in a somewhat timely manner. More

by TRAVIS.RUTT
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2024

The service rep was very good. The pricing and diagnosis of my problem was deplorable. More

by LBC39073
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark horabik
Aug 07, 2024 -

Surprise Ford responded

We strive to provide very competitive pricing in the marketing for all of our services so we’re disappointed to hear you feel this way. We would like to speak with you to get a better understanding of your concerns so we can try and address them. We are unable to identify you by this screenname to reach out directly so please contact our Service Director Anoeil Atenousazar at 623-666-8577 at your earliest convenience.

July 25, 2024

Great place to buy a car Service for my bronco recall Free oil. Change.well organized Great place More

by LARRYALWILSON09
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2024

Having to wait for 3. 5 hours not ideal Can never get a straight answer with how the Ford pass point system works. More

by RYMCDEMOTT18
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Joe - advisor
Aug 05, 2024 -

Surprise Ford responded

Thank you for sharing your feedback with us. We apologize for the long wait time and any confusion regarding the FordPass point system. Your time and understanding are important to us, and we want to ensure your concerns are addressed. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.

July 25, 2024

Our service tech Zach helped to. push thru our service in spite of being very busy. Our appointment was not entered but he got us in and fi wished a day early More

by CDDGOLDEN
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Recommend Dealer
Yes
Employees Worked With
Zach
July 25, 2024

The Hyundai dealer I bought my Ford with was less than helpful. I’m very grateful for Surprise Ford and how they helped take care of everything I needed!! I’m 40 minutes away and tempted to continue makin More

by Kirsten
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Recommend Dealer
Yes
Employees Worked With
Julian and Zach
July 25, 2024

Friendly, professional, great service. Always kept me informed of what the status was. I would take my vehicle there again. More

by cpeterson2673
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jesus
July 25, 2024

Surprise FORD, my go to for purchasing a vehicle, my choice for service appointments and my go to guy for service advisor Evan Welles. My warranty on 2017 FORD Escape Titanium with MPP yesterday with Sa More

by STEAMFITTER469
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Evan Welles
July 25, 2024

Our Ford focus dual clutch transmission crapped out with only a little over 100,000 miles on it. This Ford dealership replaced the whole transmission and gave us a discount. This dealership Service departme More

by jsuida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian
July 25, 2024

Great experience working with Laura and Luis at Surprise Ford! Super nice and very helpful. More

by SALLQUIST1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Gomez
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