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Surprise Ford
Surprise, AZ
542 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 542 reviews
July 31, 2024
Surprise ford is an awesome place! Staff is great! Nice vehicles! Service staff is great! Staff is great! Nice vehicles! Service staff is great! More
by BOONTILLY
Verified CustomerEmployees Worked With
July 31, 2024
I had to take my F150 Raptor in for a programming issue. Zack assisted me with getting my truck turned in and answered all my questions. Zack was very helpful when I had to pick up my truck and answering Zack assisted me with getting my truck turned in and answered all my questions. Zack was very helpful when I had to pick up my truck and answering any more questions I had. He was very professional, courteous, and knowledgeable. Give this man a raise! More
by stucksteve81
July 31, 2024
Phenomenal service each and every time. I've been coming here for a very long time and it's my preferred location. I've been coming here for a very long time and it's my preferred location. More
by KENOHPENER
July 31, 2024
Service writer was very pleasant and promised a completion date which was accurate and then we received our vehicle back in a timely manner. completion date which was accurate and then we received our vehicle back in a timely manner. More
by GPR1007
July 31, 2024
Evan was great to work with. He kept me informed on everything that was going on, and when my truck would be ready to pickup. He kept me informed on everything that was going on, and when my truck would be ready to pickup. More
by MILLRX6861
Employees Worked With
July 31, 2024
It’s accommodating to my schedule. The multi point inspection was thorough and expected. Didn’t expect the $800 invoice, according to 30k inspection results… The multi point inspection was thorough and expected. Didn’t expect the $800 invoice, according to 30k inspection results… More
by saveriobarbera
July 31, 2024
Had to wait 2 hours for an oil change I had an appointment for, my vehicle did not get pulled into the shop until 1:30 hour after arriving. appointment for, my vehicle did not get pulled into the shop until 1:30 hour after arriving. More
by IVANSANDOVAL_DESIGN
Employees Worked With
Evan
July 31, 2024
Not friendly and make you feel like your getting a bad deal and doesn’t want to fix stuff properly. deal and doesn’t want to fix stuff properly. More
by MATTSCHIFFACHER
Employees Worked With
July 31, 2024
DO NOT BUY , DO NOT TRUST THIS DEALERSHIP I live 200 miles out of town. Came to see the truck, made an offer on the truck . Worked out the details of the offer over the next day. I committed to the de miles out of town. Came to see the truck, made an offer on the truck . Worked out the details of the offer over the next day. I committed to the deal offered to send a deposit and was told no need. Scheduled with the salesman to return the next day to purchase. I was half way there with cashier check in hand . They called on my way and told me they sold the truck to someone else. Probably for more money… so screwed me instead keeping their word. They are dishonest and have NO ethics!!! They flat lied to me! Will NEVER return to this dealership . NEVER RECOMMEND THIS DEALERSHIP to ANYONE! Their shady dealings are a black mark on the FORD name! I have bought 20 cars in my life and never had this bad of dealings with any dealership! More
by Watson’s
