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Surprise Ford
Surprise, AZ
542 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 542 reviews
August 02, 2024
Roger was amazing and ensured that we got exactly what we were wanting and was very helpful and patient through the entire process. I used to only by Hondas but after the experience my husband and I had we w were wanting and was very helpful and patient through the entire process. I used to only by Hondas but after the experience my husband and I had we will definitely be back! More
by justinraines29
Verified Customer
August 02, 2024
Very Helpful staff, great place to buy a car. David was very helpful. A plus David was very helpful. A plus More
by MARTINQUIHUIS2
August 02, 2024
Very disappointed with the service. Had to call twice for an update. I had asked specifically that transmission and did fluids be checked. Was told it was part of the inspection process Had to call twice for an update. I had asked specifically that transmission and did fluids be checked. Was told it was part of the inspection process. When called for authorization for work, I asked about the fluid conditions, and was told everything is fine. I was surprised due to the mileage, and with the towing I do. I specifically asked what the suggested arrive mileage should be for those fluids, but never got an answer. When I went to pick the truck up, I again asked about the service recommendations for the fluids. I was told they can’t check the transmission fluid, it’s a sealed unit. But the inspection report said it had been checked. So which is it? They checked it, or are not recommending service? I had also asked for the truck to be washed, I watched the writer put it in the computer when I dropped off. I walked out, and it was obviously not washed. I wasn’t charged, so what ever. I got in and started thru the displays, and the tire pressures were 13 lbs differences, this is after buying new tires as part of my service. $1900 in tires and the inspection report says pressures are good? They should at least match. I have them fix the pressures and leave. The truck was not washed and was filthy, so I hit the wipers and the washer fluid comes out for 1 sec, then nothing. Get home and the washer tank is empty. Again, inspection report says checked and filled. So now I paid for service and inspection report, but tire pressures are all over the board and no washer fluid. If two of the most basic items are not done, how much do I trust the inspection report of the work that was performed. Platinum F250 fully loaded, and this is the service I get. I drive 30 minutes to this dealer because the local dealer was worse than this. Very disappointed to say the least. More
by PERFELEC
Employees Worked With
Jesus
August 01, 2024
I walked in there and wasn’t sure which service adviser I should use. I waited while Evan was on the phone as he seemed best fit to help me. I was right and he was amazing. I would refer him to anyone that n should use. I waited while Evan was on the phone as he seemed best fit to help me. I was right and he was amazing. I would refer him to anyone that needs service done and highly recommend you to use him. His high class and respect for his customers is top tier comparing to other dealerships around the state. More
by Brock Adams
Employees Worked With
Evan Welle
August 01, 2024
Great service. Joe and Jesus are especially courteous and helpful. I do wish Surprise Ford hadn’t discontinued their courtesy car. Joe and Jesus are especially courteous and helpful. I do wish Surprise Ford hadn’t discontinued their courtesy car. More
by sheilaroley
Employees Worked With
Joe and Jesus
August 01, 2024
Evan was extremely helpful and knowledgeable. He went above and beyond and made the whole experience easier than expected. Everyone I came in contact in Service was beyond helpful but Evan made He went above and beyond and made the whole experience easier than expected. Everyone I came in contact in Service was beyond helpful but Evan made it smooth. More
by TIGGERLL
August 01, 2024
Service has been pretty good. Waiting for tools from Ford for a recall back in November. Kind of scary, hope nothing happens in tbe meantime. Waiting for tools from Ford for a recall back in November. Kind of scary, hope nothing happens in tbe meantime. More
by MOOREMONI28
Employees Worked With
Evan
