Surprise Ford

I specifically asked for a AMSOIL Oil change for my 2024 E 450. Service Writer said OKAY. When I picked it up a asked if AMSOIL was used, the service writer said no, I'd have to order it. I would have done E 450. Service Writer said OKAY. When I picked it up a asked if AMSOIL was used, the service writer said no, I'd have to order it. I would have done it myself had the service writer not lied to me More

Joe Hough in service is the best. He always makes sure that we are taken care of when we bring our car to him for service He always makes sure that we are taken care of when we bring our car to him for service More

Service did a good job and done on time service writer Zach did a good job of keeping me posted Zach did a good job of keeping me posted More

Got me in and out without any complications or pushing extra services. Evan was a professional. Customers dream. extra services. Evan was a professional. Customers dream. More

Fantastic service…friendly personnel…we recommend their service and we will continue to take our Ford there! service and we will continue to take our Ford there! More

Easy to make appointment and drop off, and kept us apprised of progress and had car work completed ahead of schedule. apprised of progress and had car work completed ahead of schedule. More

I'm 54 years old and have purchased 16 vehicles for myself and my family. This has been the worst sales experience out of all of them (and I've even had a lemon law but back mixed in there)!! This pla myself and my family. This has been the worst sales experience out of all of them (and I've even had a lemon law but back mixed in there)!! This place does NOT care about the customer and seems to take pleasure in causing confusion and frustration. The SHORT list of issues we have had so far: - deceptive pricing (the prices shown on their website do not reflect additional add-ons they REQUIRE you to purchase: LoJack and paint sealant). - the vehicle's windshield was broken during a wind storm the night before we purchased (not their fault obviously) but they sold it to us with a due bill to replace the windshield. They've scheduled that replacement 2 times and have cancelled each time. We're still waiting for the windshield to be replaced almost a month later. - Nine days after the purchase we received a series of panicked texts, emails, and phone calls saying we needed to provide our social security cards THAT DAY. I live out of town so that's not something I can provide in person and they expected me to email that kind of sensitive documentation to a PERSONAL EMAIL ACCOUNT. - I've left 4 separate messages for the general manager to call me so I could voice my concerns especially considering my complaints concern multiple departments and he has yet to return any of my calls. There were other issues, but this has already gone on too long. Suffice it to say: MAKE YOUR PURCHASE SOMEWHERE ELSE! Surprise Ford cares NOTHING about customer satisfaction. More

Very clean, friendly and accommodating. Great communication with me, I was informed every step of the way. Great communication with me, I was informed every step of the way. More

They were very polite, courteous, and professional. They were willing to work with me to get the deal done. They were willing to work with me to get the deal done. More

Roger did such an amazing job with our purchase of our new vehicle! Thank you, Roger! new vehicle! Thank you, Roger! More