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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
571 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 571 reviews

March 10, 2025

Great experience with all of the staff. Made the purchase very easy. Would definitely recommend. More

by jjearl16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Surprise Ford responded

Thanks! We’re thrilled to hear you had such a great experience with our team. Making your purchase easy is what we strive for, and your recommendation means a lot to us. Looking forward to serving you again!

March 10, 2025

Good good good good good good good good good good good good good good good good More

by micah.ruthenberg
Recommend Dealer
Yes
Employees Worked With
Bryce
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Mar 12, 2025 -

Surprise Ford responded

Thanks for the enthusiastic feedback, Micah! We're thrilled you’re enjoying our content. Your support motivates us to keep delivering good vibes and great experiences. Stay tuned for more!

March 05, 2025

Was in and out pretty quickly over all great experience first time owning a ford and love it already More

by johnniependergast
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2025 -

Surprise Ford responded

Thanks for sharing your experience, Johnnie! We're thrilled to hear that you had a quick and enjoyable visit. Welcome to the Ford family—we're excited for you to enjoy your new ride! If you have any questions, feel free to reach out.

February 20, 2025

Worthless excuse for a dealership. Took my truck in to get a leak fixed under warranty as I only have 12,000 miles. After 3 weeks I finally get it back and am hit with a vile smell. More

by Tj514980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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February 20, 2025

They do not care ,no call backs ,worst car buying experince ever , we ended up refusing to buy there , they were insulting and demeaning More

by cjmac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Surprise Ford responded

It’s disappointing to hear that your visit did not meet expectations. We strive to provide a respectful and professional experience for every customer, and it’s concerning to learn that this was not the case for you. Your feedback is important, and we would appreciate the opportunity to learn more about what happened. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.

February 20, 2025

This General manager doesn't care about anything. .. Told me to talk to the other manager who is below him that previously told me I need to speak to the General manager... Sending me in a circle of More

by j
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Surprise Ford responded

We want to ensure that all customer interactions are handled with professionalism and integrity. Your experience does not reflect the level of service we aim to provide, and we would like the opportunity to discuss this further with you. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so that we can address your concerns directly.

February 14, 2025

The team there was amazing and made the entire process seemingly easy! Highly recommend and I will be back More

by JASONLYANKOVITZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni
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Feb 17, 2025 -

Surprise Ford responded

Thanks, Jason! We're thrilled to hear you had a great experience with our team. Making the process easy and enjoyable is what we strive for. We can’t wait to welcome you back!

February 12, 2025

This is nothing, but a bunch of crooks. Never recommend this place to anyone. Specially the persons on the financial department More

by AguilarJoseC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

Surprise Ford responded

It’s concerning to hear that you feel this way about your experience with our finance department. We strive to provide transparent and professional service to all of our customers, and we take comments like yours seriously. We would appreciate the opportunity to learn more about your concerns and address them directly. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so we can discuss this further.

February 07, 2025

Very professional acting people to deal y. Been back with questions which they were happy to answer. More

by OKJAYJA
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Doncea
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Feb 10, 2025 -

Surprise Ford responded

Thanks! We're thrilled to hear you had a great experience with our team. Our goal is to provide professional support and we're always here to help. Your positive feedback means a lot to us!

January 31, 2025

Everyone we talked to was great. Rodger was great and ready to answer any questions I had. Chuck in contracts was really great to work with also More

by FALVAREZ20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodger Hernandez and chuck in contracts
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Feb 03, 2025 -

Surprise Ford responded

Thank you! We’re thrilled to hear you had such a positive experience with Rodger and Chuck. Our team is dedicated to providing excellent service, and your feedback means a lot to us. We appreciate your support!

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