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Surprise Ford
Surprise, AZ
563 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 563 reviews
February 20, 2025
Worthless excuse for a dealership. Took my truck in to get a leak fixed under warranty as I only have 12,000 miles. After 3 weeks I finally get it back and am hit with a vile smell. Took my truck in to get a leak fixed under warranty as I only have 12,000 miles. After 3 weeks I finally get it back and am hit with a vile smell. There are butt cheek stains on the seat, huge scratch on my door, smeared lipstick on my headliner and visor, deep hand indentions on the visor, shoe prints on the headliner and obvious bodily fluid stains all over the seat and floorboard. Found a hair tie and hair clip in my console that’s not mine. I have dash cams and they were also stuffed in the center console and had been wiped with ZERO footage on them, I have never cleared the SD cards. The dealership refuses to take any accountability and blames me for the condition even though it was not like this when I dropped it off. I’m single and work from home so I know it’s not me or a cheating partner. DO NOT DO BUSINESS WITH THEM!!!! I wish I would have read the countless negative reviews before I decided to go to them More
by Tj514980
Employees Worked With
February 20, 2025
Service department severely damaged my vehicle and blamed me!!!. Stains of bodily fluids all over my truck, scratches all over my door, back seat scratched to xxxx. Manager screamed in my face ti GET THE F me!!!. Stains of bodily fluids all over my truck, scratches all over my door, back seat scratched to xxxx. Manager screamed in my face ti GET THE FU*K OUT OF HERE then proceeded to threaten to have me arrested if I didn't leave even tho they never gave me my keys.... They also added THOUSANDS of dollars to my loan without my consent. It seems they transfer your electronic signature to a page without showing you so it appears legit... I called the day I found out and they refuse to correct it. Bunch of crooks that deserve to be in JAIL Stay far away from this place More
by j
Employees Worked With
February 20, 2025
This General manager doesn't care about anything. .. Told me to talk to the other manager who is below him that previously told me I need to speak to the General manager... Sending me in a circle of .. Told me to talk to the other manager who is below him that previously told me I need to speak to the General manager... Sending me in a circle of infinite deflection to avoid accountability due to blatent negligence from his employees... I strongly believe this General manager is in on the FRAUDULENT LOANS they push through. Illegal practices More
by j
Employees Worked With
February 20, 2025
They do not care ,no call backs ,worst car buying experince ever , we ended up refusing to buy there , they were insulting and demeaning experince ever , we ended up refusing to buy there , they were insulting and demeaning More
by cjmac
Verified CustomerEmployees Worked With
February 14, 2025
The team there was amazing and made the entire process seemingly easy! Highly recommend and I will be back seemingly easy! Highly recommend and I will be back More
by JASONLYANKOVITZ
February 12, 2025
This is nothing, but a bunch of crooks. Never recommend this place to anyone. Specially the persons on the financial department Never recommend this place to anyone. Specially the persons on the financial department More
by AguilarJoseC
Employees Worked With
February 07, 2025
Very professional acting people to deal y. Been back with questions which they were happy to answer. Been back with questions which they were happy to answer. More
by OKJAYJA
January 31, 2025
Everyone we talked to was great. Rodger was great and ready to answer any questions I had. Chuck in contracts was really great to work with also Rodger was great and ready to answer any questions I had. Chuck in contracts was really great to work with also More
by FALVAREZ20
January 26, 2025
We received excellent service from the minute we walked into the dealership. We were very satisfied. into the dealership. We were very satisfied. More
by eric.brusseau61
Employees Worked With
January 19, 2025
Laura, Dan, and everyone we worked with were absolutely amazing. They went above and beyond for my family to get exactly what we wanted and made the process so easy. amazing. They went above and beyond for my family to get exactly what we wanted and made the process so easy. More
by VeronicaFaye
Employees Worked With
