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Surprise Ford

Surprise, AZ

4.3
570 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 570 reviews

March 30, 2025

The salespeople Boldy Khatter and Ben Pietrowski were very helpful and understanding. My entire experience was great. More

by 1pal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2025

Madilyn M was very delightful and pleasant to work with along with Ben and Chuck. Everyone listened to what I was looking for and needed. More

by H13BROWN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

I had an excellent experience with the sales staff and everyone else that I met. More

by 1pal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

I didn’t have to do much to get the ball rolling. I picked out a vehicle and it was off to the races. One of the easiest purchases I’ve made. More

by DAVID.A.SMITH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Doncea
March 28, 2025

Great experience working with Octavio Salas and George Lopez on buying our new Ford Maverick More

by Fullerkt54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Octavio Salas
March 24, 2025

Absolutely terrible experience. I made a deal with Camryn for sale price of a used F-250 yesterday. I decided to do a trade in however did not have the vehicle so in order to honor More

by Carlos Santana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camryn Figueroa
March 24, 2025

14 hard credit inquiries. Promised one price than ended up paying another. Has anyone found the name of the GM? Paid for things already installed, maybe I’m a little slow, but More

by Desert_gunslinger@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
General
Mar 27, 2025 -

Surprise Ford responded

It’s concerning to hear about the challenges you faced, and we understand how frustrating this situation must be. Our team strives to provide transparent and fair service, and we take feedback like yours seriously. We would like the opportunity to discuss your concerns in more detail and work toward a resolution. Please reach out to Beverly Woodhull, Customer Relations Director, at 623-666-8577 so we can address this matter directly.

Mar 28, 2025 -

Desert_gunslinger@yahoo.com responded

Thank you Beverly, I will call today.

March 18, 2025

Bryce and Nick were a pleasure to work with. John in service is a superstar as well. Thank you More

by TONYGHIZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 18, 2025 -

Surprise Ford responded

Thanks, Tony! We’re thrilled to hear you had such a great experience with Bryce, Nick, and John. Our team works hard to provide excellent service, and your feedback means a lot to us. Looking forward to seeing you again soon!

March 16, 2025

Great service and made me feel good about my purchase. Steve and Dan are great employees. More

by metsbaby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Surprise Ford responded

Thank you for your kind words! We're thrilled to hear that Steve and Dan provided great service and made you feel confident and happy about your purchase. We truly appreciate your feedback and look forward to helping you again in the future!

March 10, 2025

Great experience with all of the staff. Made the purchase very easy. Would definitely recommend. More

by jjearl16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Surprise Ford responded

Thanks! We’re thrilled to hear you had such a great experience with our team. Making your purchase easy is what we strive for, and your recommendation means a lot to us. Looking forward to serving you again!

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