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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
575 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 575 reviews

April 19, 2025

Purchase a used Mustang Mach 1. I worked with Oscar and Roger in Sales and they were both very professional and friendly. I received a satisfactory price for my trade in. The ent More

by golfgator
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar, Roger
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April 13, 2025

Everyone I talked to was knowledgeable and courteous. I would recommend this dealership to anyone More

by CLIPCLP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Surprise Ford responded

Thank you for your kind words! We're thrilled to hear that everyone you interacted with was knowledgeable and courteous. We truly appreciate your recommendation and look forward to assisting you again in the future!

April 11, 2025

Mangers weren’t good sales were good, I agreed to pice and when I got to dealer price changed More

by bntmcdonald
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Surprise Ford responded

We always aim for clear and consistent communication throughout the entire process, and we understand how frustrating it can be when expectations aren’t aligned. We’d really appreciate the opportunity to learn more and address your concerns directly. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.

April 06, 2025

Got me in the vehicle I wanted 8 more words 5 more words please thank you More

by JEREMY_RICKETTS
Recommend Dealer
Yes
Employees Worked With
Jose Montes
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Apr 08, 2025 -

Surprise Ford responded

Thanks for the fantastic review, Jeremy! We're thrilled to hear you found the perfect vehicle. Your satisfaction is our priority, and we appreciate your support. Enjoy your new ride!

April 01, 2025

Dan was spectacular, he helped us with finding a vehicle that fit our growing family's needs. He was not pushy which is what brought us back into this dealership. The whole process was seamless and Dan answ More

by LEHMAN.ZACH
Recommend Dealer
Yes
Employees Worked With
Dan Doncea
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Apr 02, 2025 -

Surprise Ford responded

Thank you so much for the kind words! We’re thrilled to hear that Dan was able to help you find the perfect vehicle for your growing family. It’s great that he made the process seamless and took the time to answer all of your questions without being pushy—that’s exactly the experience we strive to create. We’re so happy you chose to come back to us, and we look forward to helping you again in the future!

March 30, 2025

The salespeople Boldy Khatter and Ben Pietrowski were very helpful and understanding. My entire experience was great. More

by 1pal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Surprise Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Boldy and Ben made your experience so positive. Our team is dedicated to providing excellent service, and it's great to know we hit the mark for you!

March 30, 2025

Madilyn M was very delightful and pleasant to work with along with Ben and Chuck. Everyone listened to what I was looking for and needed. More

by H13BROWN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Surprise Ford responded

We’re thrilled to hear about your positive experience with Madilyn, Ben, and Chuck! Our team strives to provide attentive service, and it’s great to know they met your needs. Thank you for sharing your feedback!

March 29, 2025

I had an excellent experience with the sales staff and everyone else that I met. More

by 1pal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Surprise Ford responded

Thanks for the fantastic feedback! We're thrilled to hear you had an excellent experience with our sales team. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!

March 28, 2025

I didn’t have to do much to get the ball rolling. I picked out a vehicle and it was off to the races. One of the easiest purchases I’ve made. More

by DAVID.A.SMITH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Doncea
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Mar 31, 2025 -

Surprise Ford responded

Thanks for your awesome review, David! We're thrilled to hear that your vehicle purchase was seamless and enjoyable. Our goal is to make the process as easy as possible, and it's great to know we hit the mark for you!

March 28, 2025

Great experience working with Octavio Salas and George Lopez on buying our new Ford Maverick More

by Fullerkt54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Octavio Salas
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Mar 31, 2025 -

Surprise Ford responded

Thanks for your feedback! We're thrilled to hear you had a great experience with Octavio and George. Enjoy your new Ford Maverick, and we hope to assist you again in the future!

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