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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
598 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 598 reviews

July 16, 2025

Worst car buying experience in my 64 years of life. From start to finish, a rat infested car and still waiting on items 31 days after the initial purchase, basically sums it up. More

by bradleymajewski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Surprise Ford responded

We understand your frustration with your recent car purchase experience. Please contact us Beverly Woodhull, Customer Relations Director, at 623-666-8577 so we can work together to resolve these issues and ensure you receive the quality service you deserve.

Jul 17, 2025 -

bradleymajewski responded

I have basically been dismissed by everyone at this dealership. I have put my total review on YELP, Google business reviews and have sent a formal letter to the Better Business Bureau. Ford filed my complaints and after viewing the reviews on YELP, I see that both Suprise Ford and Peoria Ford are rate 2 of 5. All other Ford dealers receive at least a 3. I expect nothing from this dealership, I ordered my own wheel locks and the 80 dollar check will stay lost in space. My only positive is that after my VP heard my horror story, he chose to buy 12 Silverado fleet vehicles instead of Ford.

July 12, 2025

Great service and everyone was accommodating. Everything was completed in a timely manner. No waiting time. More

by raymakarr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Pietrowski, Camryn Figueroa
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Jul 14, 2025 -

Surprise Ford responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team provided excellent service and made your visit accommodating. It's wonderful to know that we completed your service efficiently without any wait time.

July 11, 2025

Great service, knowledgeable sales staff. All questions answered, smooth delivery of new vehicle. Will recommend to family and friends. More

by CALM0514
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben
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Jul 14, 2025 -

Surprise Ford responded

We are delighted to hear that our team provided you with excellent service and that our sales staff was able to address all of your questions thoroughly. It means a great deal to us that your vehicle delivery process went smoothly and that you felt confident in your experience. We look forward to continuing to serve you in the future.

July 11, 2025

Very nice, clean, good people. Good selection of vehicles. I have mixed feelings about recommencing. More

by fcgolfer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaley - saleswoman
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Jul 15, 2025 -

Surprise Ford responded

We truly appreciate your kind words about our dealership—it's great to hear you found the environment clean, the team friendly, and our selection of vehicles impressive. That said, we also noticed your hesitation about recommending us, and we’d love the opportunity to learn more about your experience. Your honest insight helps us grow and ensures we’re providing the best possible service to every guest. If you’re open to it, please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.

July 06, 2025

Ben and Erica were great and very accommodating. They helped me choose the perfect vehicle that met my needs. Very happy with their service! More

by SherryW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 01, 2025

Kaylie Salamome did a great job. Kaylie was very knowledgable about the vehicle which was refreshing. More

by KEIFERT
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Nelson, Steve Jaichner
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June 30, 2025

Very easy to deal with and very fair pricing. The process was super easy. Financing was easy as well More

by CLOUISF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Sallas
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June 27, 2025

Very professional and helpful We walking in and a salesman was quickly there to great us We inquired about a vehicle and Xavier had us going for a test drive very quickly Paperwork was smooth Finance More

by LORNE2
Recommend Dealer
Yes
Employees Worked With
Xavier
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June 17, 2025

Amazing customer service and finance team. Roger and Bastian were great. I would recommend them if you’re looking for a new car. More

by Mm2634
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Hernandez
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Jun 18, 2025 -

Surprise Ford responded

Thank you for your fantastic review! We're thrilled to hear you had a great experience with Roger and Bastian. Our team is dedicated to providing top-notch service, and your recommendation means a lot to us. Enjoy your new car!

June 14, 2025

Laura was friendly, knowledgeable, professional, and very sweet. We walked in knowing what we wanted and she helped us out perfectly. We would recommend her to others for sales. Surprise Ford is a very More

by joseph.faust
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Gomez, Bastian
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Jun 16, 2025 -

Surprise Ford responded

Thank you for your fantastic review, Joseph! We're thrilled to hear that Laura provided you with excellent service and that you enjoyed your visit. Your recommendation means a lot to us, and we look forward to welcoming you back soon!

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