
Surprise Ford
Surprise, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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The salespeople Boldy Khatter and Ben Pietrowski were very helpful and understanding. My entire experience was great. very helpful and understanding. My entire experience was great. More
Madilyn M was very delightful and pleasant to work with along with Ben and Chuck. Everyone listened to what I was looking for and needed. along with Ben and Chuck. Everyone listened to what I was looking for and needed. More
I had an excellent experience with the sales staff and everyone else that I met. everyone else that I met. More
I didn’t have to do much to get the ball rolling. I picked out a vehicle and it was off to the races. One of the easiest purchases I’ve made. I picked out a vehicle and it was off to the races. One of the easiest purchases I’ve made. More
Great experience working with Octavio Salas and George Lopez on buying our new Ford Maverick Lopez on buying our new Ford Maverick More
Absolutely terrible experience. I made a deal with Camryn for sale price of a used F-250 yesterday. I decided to do a trade in however did not have the vehicle so in order to honor I made a deal with Camryn for sale price of a used F-250 yesterday. I decided to do a trade in however did not have the vehicle so in order to honor the estimated trade in value I had to bring my trade in for inspection today which was no problem. I get there and they finish my inspection and decide to honor the trade in value to what Carmax would offer. The manager working today (different from the previous day) says the list price is the sale price even though the sale price was agreed upon the previous day and initialed! WHAT A WASTE OF TIME!!! I came all the way from Mesa and prefaced on the initial day that we would agree to a sale price first before pursuing the conversation any further. We came to one, and had it approved, and the following day that offer is rescinded after I brought my trade in vehicle in per their instruction. Absolutely Wild! I was prepared to buy and now they blew it. This is a prime example as to why people don't trust car salesman and dealerships. More
14 hard credit inquiries. Promised one price than ended up paying another. Has anyone found the name of the GM? Paid for things already installed, maybe I’m a little slow, but Promised one price than ended up paying another. Has anyone found the name of the GM? Paid for things already installed, maybe I’m a little slow, but I recognize when the umbrella has been opened in a sensitive spot. Their radio ad said they had a 50% off ad, and then camouflaged it at the end by saying they “wanted to reduce their inventory by 50%”. Well done. I even called to verify the ad and they said yes. Don’t get me wrong, the truck is an amazing machine, not so much the dealership. It’s fantastic to be a Vet and get ripped off on Memorial Day weekend. Pay special attention to their “sales.” Two months later... I’m ready to name people “Sean Moriarity” sold us for everything they could. Meanwhile “Martin” the “Sales Director” wouldn’t offer a solution. This place is where you get ripped off. Please do not buy a vehicle here. I can’t stress enough to you, this place is the Master or Predatory Loans. I’ve made it my goal to ensure this place closes for good. My next step is to write Ford directly. Look in the show room, Bullitts, GT 350’s, platinum trucks, this place spent so much money on fancy cars they are trying to catch up. In a place like Surprise, good luck. Basically we the poor are paying for the showroom. *****UPDATE****** Five years later my cam phasers are going out, still under extended warranty that Surprise Ford offered (MPP) and they would not cover the repairs with an active service bulletin. This place is an absolute scam. More
Great service and made me feel good about my purchase. Steve and Dan are great employees. Steve and Dan are great employees. More
Great experience with all of the staff. Made the purchase very easy. Would definitely recommend. Made the purchase very easy. Would definitely recommend. More