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Surf City Nissan
Huntington Beach, CA
176 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 176 reviews
May 16, 2024
A few weeks ago, the Service Center at Surf City Nissan ripped me off for over $3,000. We towed in our vehicle with a P-CODE report. Miraculously, the Service Center and its sales people came up with diff ripped me off for over $3,000. We towed in our vehicle with a P-CODE report. Miraculously, the Service Center and its sales people came up with different codes and gave the "absolutely needed" new repairs that would " fix the car and make it safe to drive." On the next miraculous event, we left the service department with the supposedly fixed car. A few hours later, the engine light came on and the car was running the same way it was before the alleged repair. Needless to say, we towed it back and instead of doing the repair we already paid for, the service center sales lady came up with additional repairs that were " unfortunate. " They refused a refund and also refused to fix the car with the huge payment we already paid. My experience was absolutely horrible and the service center sales folks should be ashamed of themselves for the fraud they participate in. Shame on them. Although it was a rough ride, we drove our broken car a mile down the road and actually got it fixed right up. More
by allisoncuff3
Employees Worked With
Capri
March 15, 2024
Two weeks ago my dad got a letter in the mail saying we still owed for the down payment. When my dad called the number where I make my payment they had said that I didn't owe anything and to ignore the let still owed for the down payment. When my dad called the number where I make my payment they had said that I didn't owe anything and to ignore the letter. A week later passes by and I get the letter again so this time I decided to call the number on the letter the reason why we decided to call the other number where we make the payments is because to us it was weird that they wanted cash, So when I called I spoke to Julie and she was being so unprofessional she made it seem like I didn't want to pay. Julie is working for the company, she isn't the owner so she needs to respect others. She isn't better than others. She should of gave me more information on what I can do instead of having a nasty attitude. I've never had an issue like this where I felt so disrespected at other dealership More
by Janetbravo0218
Employees Worked With
Julie
March 04, 2024
Part of going out to buy a car is also the trust, and relationship between the dealer and his clients, my family and I bought 2 new cars for the year, we were promised some gas cards, when we went to loo relationship between the dealer and his clients, my family and I bought 2 new cars for the year, we were promised some gas cards, when we went to look for them on several occasions they never worked. code or they resolved us by speaking with the service manager, they took our car for 35 minutes and then they said that the code on the gas pump does not work, come back later, we spoke with the saleswoman, a certain Maggy who had already returned from vacation from Colombia and he told me give me your phone number, that's how it happened, after several calls he never returned our calls for anything or as a courtesy, and to this day no one has said anything. That's why they lost a family as a client, business relationships are honest More
by Samuelp460
Employees Worked With
Maggy sales person , Alma Moreno, Serge Ulchenko
March 27, 2023
Kenneth Beardsley was very polite, knowledgeable and professional. He made my car buying experience a real pleasure. His attention to details, answering all my questions and concerns and following up on professional. He made my car buying experience a real pleasure. His attention to details, answering all my questions and concerns and following up on those issues and concerns ensuring that I was comfortable and completely satisfied was pivotal for me choosing Surf City Nissan instead of one of the local dealerships here in San Diego. My hat off to Mr. Beardsley and the entire staff at Surf City Nissan. The way car buying should be! Great Job! Five Stars!! More
by dar357_
Employees Worked With
Jose Negrete , Kenneth Beardsley
March 26, 2023
I thought I knew what car we wanted and Ken helped locate it and then I realized that model didn’t have a heated steering wheel. He joked with me about it and then helped us find the perfect car. All without it and then I realized that model didn’t have a heated steering wheel. He joked with me about it and then helped us find the perfect car. All without having to go into the dealership. We discussed price and financing and the car we were trading in. I said my husband would call to confirm the next morning and he went and picked up the car. Hassle free transaction, everyone including the financing department were friendly and easy to deal with. More
by Lkseahorse
Employees Worked With
Serge Ulchenko, Kenneth Beardsley
March 19, 2023
Ken actually made buying my car fun! He is so calm, knowledgeable and honest! They actually honored the deal I came in for!! Never felt pressured or rushed! He didn’t pull any of the xx He is so calm, knowledgeable and honest! They actually honored the deal I came in for!! Never felt pressured or rushed! He didn’t pull any of the xx I’ve seen at other dealers. He is experienced, knows his market, product and competitors! He is a gift to Nissan and I would send anyone I know to him!! More
by Boomerdawg1
Employees Worked With
Raul
March 09, 2023
We just bought our 2023 Nissan Pathfinder from Ken at Surf City. Ken was respectful of our time, didn’t keep us in the typical, dreaded waiting game inside the dealership. Ken gave us all the purchasing Surf City. Ken was respectful of our time, didn’t keep us in the typical, dreaded waiting game inside the dealership. Ken gave us all the purchasing details before we arrived to sign paperwork. The buying experience was painless, for the most part, and we would definitely consider them again for next car purchase. More
by Mark&Judi
Employees Worked With
Kenneth Beardsley
March 04, 2023
Brandon was able to fulfill the car what I exactly requested on the internet. Brandon walked me through the hole process step by step getting my finance that met my needs. I would totally come back requested on the internet. Brandon walked me through the hole process step by step getting my finance that met my needs. I would totally come back and refer my family and friends to your dealership. Thanks again for making my transition run smoothly. More
by michael.maldonado87
Employees Worked With
C Jimenez , Brandon McGee
