Surf City Nissan

To: Whom ever wants a great deal and or experience! To: Whom ever wants a great deal and or experience! HI my name is Nikki and I had the best experience ever! I didn't have a trade in worth more th To: Whom ever wants a great deal and or experience! HI my name is Nikki and I had the best experience ever! I didn't have a trade in worth more than I owed and not to mention I had less than perfect credit to boot. After visting 4 other Nissan Dealers I became pretty depressed and the idea of getting a new car quickly deteriating. A family friend heard I was looking to get rid of my current vehicle (headache) and offered some caring and much needed advise. After a quick conversation I felt optimistic once again. I contacted Surf City Nissan and spoke to Scott Harnish, Internet mgr, super cool guy who litened to me, so I made the appointment. Well he lived up to his promises and I ways quickly on my way in my new car. I would refer my mother to Scotty & Surf City Nissan because he's one of us and to make matter even better they all had the same understanding attitude too! I cant wait to go back for my free first oil change. Take my advise and choose a dealer that isn't rude and old fashion. Buy from Surf City Nissan period!!!!!!!!! A greatful customer and a single mom too. Nikki More

We bought our maxima from oscar panuco and John cunningham. The service was great, we left feeling like family! Thanks for the great service. I'm going to tell my friends and family about surf city cunningham. The service was great, we left feeling like family! Thanks for the great service. I'm going to tell my friends and family about surf city nissan. They took my and introduced me to the service manager before I left. Thanks again for an amazing experience! More

This dealership was one of the most comfortable and welcoming businesses I have stepped into for a very long time. All of the salesmen as well as the employees who are in the service department are ve welcoming businesses I have stepped into for a very long time. All of the salesmen as well as the employees who are in the service department are very friendly and reliable. You can tell that they love what they do, it shows in their work and how they interact with eachother and their clients. Robert Ryland was the salesperson who assisted me with the purchase of my vehicle. I was extremely hesitant and uncomfortable with such a big purchase and wanting to make sure I made the right decision. I explained to him exactly what I wanted, reliablilty, low maintenance and of course something that fit my monthly budget. The best part was, he actually listened and helped me choose something that fit my wants and needs. He also did a great job making me feel comfortable throughout the whole process. Thank you Robert for your time and effort and for making this process a comfortable one for me and to all of the other employees at Surf City Nissan for making a business feel like home! More

I am absolutely thrilled with my pre-owned Jeep Commander from Surf City Nissan. And the buying experience was great too. No sales pressure, No hassles. They gave me a great deal and made the fin from Surf City Nissan. And the buying experience was great too. No sales pressure, No hassles. They gave me a great deal and made the financing easy too (Very Easy). I'll be happy to recommend them. I have purchased many cars over the years and A++++++++++ to the staff and dealership. I will remain a dedicated customer...... More

Great service and very efficient sales team. Surf City Nissan is very willing to work with customers helping them drive away with a car they love. The sales team goes above and beyond to make the customer Nissan is very willing to work with customers helping them drive away with a car they love. The sales team goes above and beyond to make the customers happy and feeling confident about their new purchase. T More

We have purchased three new cars from Surf City Nissan since 2003. We couldn't be happier with sales, service, etc. They are very friendly and courteous -- every time all the time. Jeff in service gives since 2003. We couldn't be happier with sales, service, etc. They are very friendly and courteous -- every time all the time. Jeff in service gives us (and our vehicles) the utmost attention. Salesmen are never pushy and always willing to work with you. We tell all our friends how great they are. More

My wife and I purchased a 2004 Nissan Quest about a month ago. The salesperson Oleg was great. The finance guy reviewed the paperwork so my wife understood. The van is what my wife wanted, tried to convin ago. The salesperson Oleg was great. The finance guy reviewed the paperwork so my wife understood. The van is what my wife wanted, tried to convince her to buy a new van. We had a free oil change with purchase and just had itr done. Quick and efficient with no surprises. Thanks Again, Kenova More

Our initial contact with this dealership was very good. Our initial contact with this dealership was very good. We worked through a deal on a stock Versa which my wife liked alot. It had 20" chrome rims Our initial contact with this dealership was very good. We worked through a deal on a stock Versa which my wife liked alot. It had 20" chrome rims and low profile tires, and a leather interior, which she really likes. We were not told that these pieces were aftermarket and would not be warrantied. We bought the car new with 101 miles. The paperwork makes no mention of the warranty being transferred to the aftermarket dealer. About 2 months after the purchase, one of the wheels had a problem and went flat. The dealership refused to stand behind the products even though we had purchased not one, but two extended service contracts. These contracts clearly state 2 things: 1. Maintenance plus plan (Gold), page 3, item 11 states: "This agreement provides tire road hazard protection...This agreement provides protection against damage to (wheels and )tires, caused by roadway debris such as potholes....." 2. Nissan Warranty Manual states on page 39: "What Nissan will do (bold print) If a part or accessory to be repaired was originally installed by an authorized Nissan Dealer( in this case Douglass that preceded Surf City, Surf City purchased their inventory)it will be removed and reinstalled after repair at no charge for parts and labor." We were sent out to a wheel shop for repair, charged 150 dollars which we had to pay to get the car back, and left unhappy. Four months later the same thing happens to a different wheel. Same refusal to stand behind the product. Same 150 dollar charge. At that point we asked that these wheels be removed and more appropriate size wheels and tires be put back on the car. The dealer refused and promised that his wheel shop would call us and we could have an outside deal done " at cost". That meeting became heated and uncomfortable for us and for every other person in the showroom who clearly heard every word. We left, unresolved and of course the "wheel guy" never called. Last weekend , 14 months after purchasing the car, a third wheel failed.Road service was performed by the closest National brand tire dealership.( We now have moved 450 miles away from Huntington Beach for employment reasons so contacting Surf City was not practical) They discovered that 4 inches of chrome had delaminated off the inside of the wheel and caused an unrepairable leak. (Chrome wheels cannot be rechromed after they delaminate because it pits on the remaining surface and the chrome will not bond.) With 3 out of 4 wheels now damaged we were advised by the local Nissan dealer (who was very helpful to the extent he could be) to get Nissan Corporate Customer Service involved, which we have. Most, if not all Nissan dealerships in the US are privatley owned so the final decisions are up to the dealership, according to the Nissan customer service rep. The rep was very good, but if the final decision is up Surf City, we are not hopeful for much. We could be wrong but.... at this point stock wheels and tires would be better and acceptable. We will see how Nissan stands behind their product, but at this point, I would probably say you should avoid Surf City Nissan. More

Terrible sales and customer service practices. They have made false promises but do not deliver after the sale is over. I purchases a Nissan Murano from them. They got me in the door by quoting an ultra l made false promises but do not deliver after the sale is over. I purchases a Nissan Murano from them. They got me in the door by quoting an ultra low price. When I got there, they said it was a mistake and gave me a higher price, but said they'd make it up w/ other things (free cargo nets, 2 free oil changes anywhere, etc). After the salesperson (Sam Anderson) said he sent the next day, it ended up taking 2 months and multiple calls and emails to the manager to get them. Now that I've hit 4k miles and want my oil change, they are reneging on that as well (despite the fact I have an email from them saying they'd pay for it anywhere). Below is the back and forth responses from them through the Better Business Bureau where they basically have given me a big F-You (btw, BBB has been the only way to even get that as they refuse to return any phone calls or emails). In the end, beware as these are horrible people and a systematically corrupt place. Complaint Description - Posted 11/1/2010 9:29:35 AM I question Surf City's sales and customer service tactics overall. Starting with initial inquiries to vehicle, they quoted us the wrong price to get us in the door. When we got there, they did not honor this price, but promised us other things to make up for this. These promises included free cargo nets and first two oil changes for free. It took multiple follow-ups with their head of sales (Fred Anguila) and dealership manager (Larry Smith) to finally get the cargo nets resolved - the sales person said he'd send them out the day after we purchased the car, but it ended up taking ~2 months to get resolved. Since then, we have hit 4000 miles on the car and would like to take it in for an oil change and are having the same problems of no response. We have emailed our sales person (Sam Andreson), then followed up a few days later with a phone call. A few days later, we have tried leaving a message for the manager (Larry Smith). It seems once Surf City has your money, they stop paying attention and simply ignore their customers. We would like this oil change honored by Surf City, but at a different Nissan service center as they said upfront this could be honored anywhere. We would also like our next oil change to be honored hassle free when the time comes. Complaint Summary Ever since sale, have been very unresponsive to follow-ups (e.g. promised cargo nets, 2 free oil changes) and unpleasant to work with. Resolution Sought Provide me with the 2 free oil changes as they had promised upon sale of vehicle. I would like them to honor this oil change at a different Nissan service center than theirs (they said it was fully transferable). In general, would like to have emails and phone calls returned (sales person Sam Andreson, head of sales Fred Anguila, and manager Larry Smith have all been equally unhelpful and at times rude). Additional Information Date Problem First Occurred: 7/1/2010 Product or Service: Purchased a new Nissan Murano LE Model Name or Number: Nissan Murano LE Date Purchased: 6/5/2010 Order Number: 01367 Amount In Dispute: $70.00 Company's Response Company's Initial Response - Posted 11/02/2010 surf city has honored eveything promised to Mr.Chan. Nothing seems to be exceptable at all to him. Mr. Chan was offered 2 oil changes at our dealership. We can honor them at another dealer. He his more than welcome to bring his car here.If the price was too high he didn't have to buy the car. We thank Mr.Chan for his business and wish him the best. Initial Response Summary surf city has honored eveything promised to Mr.Chan. Nothing seems to be exceptable at all to him. Consumer's Rebuttal Consumer's Rebuttal - Posted 11/07/2010 If Surf City honors 2 oil changes at a dealership of our choosing, as indicated in this response ("We can honor them at another dealer"), and indicated in an email we have from time of purchase, then I would be satisfied on this request. However, when I last spoke to dealership (JP), he emphatically told me he would not honor at another dealership. For record, our standards are not extraordinary. We've simply requested a response from our salesperson (has not responded to emails or calls for 3+ months), and living up to promises (e.g., oil changes honored anywhere, timely delivery of cargo nets and car manual, resolution to issues with our entertainment system). None of those things have been solved timely (we've been trying to get an oil change for 3 weeks now) and getting a response is like pulling teeth. We have records of email after email we've sent without response as well as initial emails of what are now empty and false promises. We challenge them to produce any records of responding promptly or good customer service! Regardless of this outcome, we will review on blogs to warn others of this business' poor practices and work to have them removed from Amex auto prog Company's Final Response Company's Final Response - Posted 11/10/2010 Thank you for your kind words! We have done everthing possible to help Mr.Chan nothning seem to be good enough! We wish him the best and hope he has many happy nissan miles! we will honor the oil changes here at surf city nissan. thank you surf city nissan More

We purchased a vehicle in February 2010. The initial process started out fair but, once we committed to buy it went downhill from there. We were told one thing and another happened. We wanted to finan process started out fair but, once we committed to buy it went downhill from there. We were told one thing and another happened. We wanted to finance through our credit union, I was told that they were online with them and it would be no problem. I received a call from the finance dept. the following Monday and was told the loan was approved through the bank they worked with. When I questioned that I was told that they don't work with ANY credit unions. Next, I found a $499.00 extra charge that was not agreed too. I was promised a refund by Ken Heinsohn, the finance manager. When the refund did not happen I called and was never able to speak to him and could never get a return phone call. In the end I spoke to Nissan directly and after 6 months was refunded the $499. This is one dishonest dealership. We are now in the market for a second Nissan and will stay as far away from them as possible. More