Surf City Nissan

A nightmare- a terrible nightmare. Last week I received a price for a 2012 Frontier Pro-4X that was pretty good. It wasn't the best but they said they had the exact truck I wanted. I went there and was t a price for a 2012 Frontier Pro-4X that was pretty good. It wasn't the best but they said they had the exact truck I wanted. I went there and was told that, "Well, we don't have the truck but we can get it". OK- that's fine (LIE #1). We then talked about price and the salesman, Alan, made a hard pitch for Nissan Financing even though I had Credit Union pre-approval. He told me that because I had negative equity on my trade-in the Credit Union would never finance my car (LIE #2). I called the Credit Union and they said the dealership was wrong and attempting to strong arm me. I should have left then but I didn't and that was my mistake. The salesman said he'd have the truck for me that afternoon (LIE #3). I left to go get my wife and the "convenience check" from the Credit Union. My wife leaves work early and we get a call indicating that the truck won't be at the dealership until the next day. OK- so that sucked. I then asked the salesman for the "out the door price" so I could tell the Credit Union. He quotes me a certain amount and I tell the Credit Union. The next day I'm excited to get my truck! I go over to get it and am told by a new salesman that the "out the door price" was wrong because the previous salesman subtracted my $5000 down payment. (LIE #4 and a HUGE ONE). OH MY GOD. I could not believe it. Finally, they bring a new salesperson who works us and works us until we finally acquiesce. He tells me I can get a free "hat" and that the dealership will put in a GPS system (2012 Frontiers don't have one) very reasonably. I calm down (my wife is still livid) and we leave with the truck after 5 hours. The next day I call the dealership about getting my GPS- they give me the Service Dept. who then gives me the Parts Dept. I talk to a very knowledgeable guy who quotes prices and says I need to come in and pick out my GPS as they range in price from $170 to $420 and the highest price GPS has a lifetime update from Garmin. He says there is a mount that costs $110 dollars and that the labor is about an hour. Today, I go over and when I get to the Parts Dept. there is a guy there who says, "What? A GPS? We don't even have those anymore - that was like 5 years ago (WHAT??? LIE #5). I tell him I talked to someone in his department and they were on the website. So he looks it up and says, "oh yeah- here's one" I ask him if that's the one with the lifetime updates. He says "lifetime updates? They don't make those". He then gets the rudest guy of all- the king of rude- Ted Lopez the Parts mgr. who says , "we have them but its $110 for the mount, $420 for the wiring (WHAT??) and the cost of the Garmin and there is NO LIFETIME UPDATING" (he spoke to me like I was an idiot and that was LIE #6). At this point they offer my free hat and one of my 3 sales people tells me to wait and he'll talk to the parts department. After 20 more minutes this Ted Lopez comes out and says, "OK- $838 is the best I can do and it does have a lifetime update". I told him to give me a copy of the quote and I left. (Never did get the dumb hat!) I WILL NEVER GO TO THAT PLACE AGAIN. I am 56 years old and I have never, ever, been treated so poorly by a car dealership. I contacted NISSAN USA today and told them I don't care about the free car washes and oil changes- I'll go anywhere else for service. Follow-up- NISSAN USA calls today and is horrified by the story. They tell me they will call the General Manager and explain what their concerns are and he will be calling. The result? I get a belligerent and aggressive message left on my answering machine from a Ken claiming to be the General Mgr and saying, "I don't even know what the problem is but call me with your questions". ARE YOU KIDDING? No wonder the employees act like they do. Why don't you get the story from NISSAN USA as they promised you would? I will go on every website I can and tell this story. DO NOT GO TO SURF CITY NISSAN. YOU HAVE BEEN WARNED. More

Came in to buy a Nissan Altima and met Flavio Flores. He was the most professional salesman I've ever met. Our credit score wasn't what my husband and thought it would be but the entire staff work with us was the most professional salesman I've ever met. Our credit score wasn't what my husband and thought it would be but the entire staff work with us to put us in the car anyway. Great job from the entire staff at Surf City Nissan More

Awesome service and attention to details. Pre-approved over the phone is less than 15 minutes. Mel showed me all my options and I know this is going to be the easiest car I ever buy. Thanks! Ms Little over the phone is less than 15 minutes. Mel showed me all my options and I know this is going to be the easiest car I ever buy. Thanks! Ms Little More

My wife and I purchased two new Versa's from Surf City Nissan. Marco our sales rep was great he listened to what our needs were and met them. From the time we walked in the door the experience was great n Nissan. Marco our sales rep was great he listened to what our needs were and met them. From the time we walked in the door the experience was great no pressure. Cesar was great at explaining the rate that we were getting. We willl recommend them to all our friends and family. More

yes i would like to recommend nissan to other people because the people they work there is very nice and treat you with respect and honest with you, i have been with many dealerships they are not honest because the people they work there is very nice and treat you with respect and honest with you, i have been with many dealerships they are not honest or nice they cheat you they say something when you buy it became different thing. and i wish to every one there Nissan a merry christmas and happy holiday. and thank you so much for everything. More

Excellent service Oscar is the BEST!!I highly recomend them Great Expierence.Before i contact this dealer i had a hard time,trying to find the right car for my son,but when i called the dealer,Oscar was v them Great Expierence.Before i contact this dealer i had a hard time,trying to find the right car for my son,but when i called the dealer,Oscar was very helpfull with all my credit issues,he got me qualified.Thank you for all your hard work towards my credit.My son is realy enjoying his car.Thxs More

They made buying my first car a great experience they were all very helpful and helped me get the car I wanted that also fit my budget. Thanks surf city nissan!!!!!! were all very helpful and helped me get the car I wanted that also fit my budget. Thanks surf city nissan!!!!!! More

So far, my experience with Surf City Nissan is great! So far, my experience with Surf City Nissan is great! They sold the car matches my preference. Employees are friendly and helpful. I will refer th So far, my experience with Surf City Nissan is great! They sold the car matches my preference. Employees are friendly and helpful. I will refer them to my friends who need their services. More

great customer service by raul,cesar and david would go back to buy a new or used car at surfcity nissan would recomend friends and family. back to buy a new or used car at surfcity nissan would recomend friends and family. More

I took my wife"s '04 XTERRA in for an oil change and Mike told me he would ask Al to do a bumper to bumper safety check. He found a trouble code in the vehicle's computer that was caused by a head gask Mike told me he would ask Al to do a bumper to bumper safety check. He found a trouble code in the vehicle's computer that was caused by a head gasket allowing coolant into a cylinder and also externally leaking. The head was removed and an improved gasket was installed. Because the head was removed, Mike and I agreed to also replace the plugs and belts (air, steering, and alternator). No labor charges for the extras. Work was performed in a timely manner. Vehicle was delivered when promised. I know a fair amount about car repair and I appreciated their patient, detailed explanations. My wife was also very happy because they cleaned up her XTERRA and made it look beautiful. I have always had great experiences at Surf City Nissan and would highly recommend it. More