Surf City Nissan

Tried To Charge Me $2,800 For Smog Repair I regret having to write this negative review for I've been a customer of Surf City Nissan for over 10 years and they have always treated me more than I regret having to write this negative review for I've been a customer of Surf City Nissan for over 10 years and they have always treated me more than fair. Unfortunately many of the service managers I used to work with are no longer there and could be the reason I had an unpleasant, and almost very costly, experience. I took my '05 Altima in for a smog check/repair as one of the smog monitors, the catalyst monitor, would not go to the "ready" state required to successfully complete a smog test. I had taken my stock catalytic converters off and replaced them with other converters hoping to correct the monitor but to no avail. I told them I had my original converters but the service representative told me that, no, once they were taken off they could not be re-installed. I was told new, Nissan factory original, catalytic converters had to be installed at a total cost, including labor, of approx. $2,800.00... half the value of the car. Fortunately for me I know a lot about autos and do a lot of work on them myself and have since I was a kid. I knew the logic made no sense... the logic, as they told me, that the 'computer' knows when the catalytic converters have been removed and won't allow them to be re-installed. I knew that was total BS since the 'computer' has no way of monitoring the catalytic converters other than measuring the gases going into and out of the converter. The 'computer' has no way of knowing what brand of catalytic converter is installed... only if it is working or not. Even though I argued this point they insisted I was wrong and I would have to pay or I would never pass smog. Well, suffice it to say I re-installed the original catalytic converters and it finally switched to the "ready" state and I passed smog. They were willing to rip me off, a loyal customer who's written excellent reviews for them in the past, for almost $3,000.00 without giving it any thought whatsoever. What's sad too is I know one of their excellent mechanics/technicians back in the garage and I know he knows better but just echoed what they said. I can only deduce they have been instructed to make the Service Department much more profitable than it already is and 'anything goes'. I will not be going back and that's too bad since I really liked everyone there... before now that is. More

Awesome experience in the service department!!! I just want to thank Surf City Nissan for their excellent service!! The service advisor (Dan) that helped me was very professional. Very informative a I just want to thank Surf City Nissan for their excellent service!! The service advisor (Dan) that helped me was very professional. Very informative about what was going to be done to my vehicle. Thank you for the excellent service that I have received . I would recommend my family and friends . Thank you for the awesome service!!!! Tina More

CAR DAMAGED WHILE IN FOR AN OIL CHANGE BE CAREFUL MY CAR WAS HIT DURING SERVICE....... My car received complementary damage to my front number while in for service. This happened two mont BE CAREFUL MY CAR WAS HIT DURING SERVICE....... My car received complementary damage to my front number while in for service. This happened two months ago and has still not been resolved. Service manager ( rude ) attempted a fix but is not satisfactory. I have other options to have my car worked on and will not go back to surfcity nissan service. I had been a customer here for over 12 years, meant nothing. Check your car More

New car 2017 I was in a hurrt and needed a xar asap Brenda helped make this a good experience and went the extra mile enjoyong my new 2017 sentra rs I was in a hurrt and needed a xar asap Brenda helped make this a good experience and went the extra mile enjoyong my new 2017 sentra rs More

Leasing a new vehicle I recently drove away with a blue 2017 Nissan Sentra SV and I am very satisfied with it ...I give special thanks to the employees who assisted me on b I recently drove away with a blue 2017 Nissan Sentra SV and I am very satisfied with it ...I give special thanks to the employees who assisted me on being able to obtain this vehicle ...Thank you Surf City Nissan !!...Definitely recommend people to this dealership! More

Purchased a new vehicle I just want to thank the whole team at Surf City Nissan for your excellent customer service. I feel valued as a customer and I would highly recommend I just want to thank the whole team at Surf City Nissan for your excellent customer service. I feel valued as a customer and I would highly recommend Surf City Nissan to my friends and family. ?TINA More

New Car Purchase Had an amazing and smooth experience. Would definitely recommend Surf City Nissan to anyone looking for a New Nissan. Very satisfied Customer. And def Had an amazing and smooth experience. Would definitely recommend Surf City Nissan to anyone looking for a New Nissan. Very satisfied Customer. And definitely appreciate the year parking pass given to me as a free gift for purchasing it in Huntington Beach. Definitely going to be at the beach more often this year. Thank you for everything. More

I keep coming back ! Eli is the best !! I drive away recently in my 2017 Altima and I LOVE IT. I keep coming back to Surf City for the value and service. ****Eli is my salesman and he is the I drive away recently in my 2017 Altima and I LOVE IT. I keep coming back to Surf City for the value and service. ****Eli is my salesman and he is the kindest guy ever. I recommended him to several ppl and all have had same outcome. Go see Eli! More

New car purchase I had a wonderful experience at the dealer. Beto and Mr. Ortega were professional and had great costumer relations. I walked out with a new car. Tha I had a wonderful experience at the dealer. Beto and Mr. Ortega were professional and had great costumer relations. I walked out with a new car. Thank you Surf City Nissan. I got 5 star service More

Sell you a 65,000 dollar lemon and don't want to work on it Horrible dealer....they promise you the world...then watch you sqerm around when the deal is done......bought a brand new 65,ooo dollAR truck....which Horrible dealer....they promise you the world...then watch you sqerm around when the deal is done......bought a brand new 65,ooo dollAR truck....which was a lemon that they knew about...now they won't do anything....thanks alot More