Surf City Nissan

How low can they go-only salesman Ali was normal and nice! Buyers BEWARE--- Fear of MORE retaliation from David Ortega, finance manager. How LOW CAN HE/THEY GO?? The customer service there after the time, Buyers BEWARE--- Fear of MORE retaliation from David Ortega, finance manager. How LOW CAN HE/THEY GO?? The customer service there after the time, stress and duress of the sale gets a 0-- star I had to cancel my service appt I made for the next day. Fearing he will do more damage to my car, over a Nissan customer survey!!! Sales Rep ALI was amazing- Found me the perfect car with all the options! My finance process was grinding as expected. Love my Roque 2015 and paid $30K I came in for a free car wash on 1 20 2015 and a tank of free gas, I was promised in writing, on back of David Ortega business card. I was there 2 and half hours! (not worth it) David actually printed out my Nissan survey,asked me outside (yes I was unaware) he proceeded to wave it in my face and yell and threaten me because two items I did not give HIM A 10 RATING--xxx I thought he was going to HIT me! --- David Ortega is Narcissistic xxxxxxx. After a few minutes of this abusive treatment he went inside and I ran to my car. Wait theres more>>>>Only to find it was on - - - for gas- ( not even 1 mile left) I had 22 miles to go, when I arrived. THEY TOOK ALL MY GAS OUT!!! Just how LOW can they GO???? I could've been KILLED in a accident, Again xxx Im sure this treatment comes from the upper level, David gets abused by his employers and so he can verbally abuse the buyers. Who spend $30K or more at that dealership. He is insane, he should not be in that position with the public. Yes I am writing this even though he has a my personal information and I DO fear retaliation I will never go back there and I recommend other people to see other Nissan dealers. Yeah all that for $25.00 in gas If I see him near my car or me I will call the police! I will keep reposting this-when they take it down. 1/21/2015 I went to another Nissan dealer for a clicking sound --found my rear brake cable was disconnected! OMG all the inspections from Manufacturer to dealer and no one noticed that it had a brake issue. Another near death issue-- Or did David do that also. Now in a safe rental car More

An end to my carless nightmare! when I first started looking for a car I was planning on getting a brand new Nissan Maxima. Unfortunately the Nissan Maxima wouldn't have fit into my when I first started looking for a car I was planning on getting a brand new Nissan Maxima. Unfortunately the Nissan Maxima wouldn't have fit into my budget. but luckily I was able to get a great deal on a brand new 2014 Nissan Sentra 0$ down and $350 a month. overall I just really wanted to say that this dealership really went through hoops In getting me the car that I needed. I would recommend to anybody who is looking to buy a brand new car go down to Surf City Nissan because the customer service is excellent and also the financial departmentrelieved made magic happen for me and my family. My Nightmare is finally over thank you Surf city Nissan in Huntington Beach California. More

Extremely frustrating experience with this Nissan dealer. I went through an insurance claim for repair of my car. I went down there to pick up my car after being told that the car was ready to go, I en I went through an insurance claim for repair of my car. I went down there to pick up my car after being told that the car was ready to go, I ended up waiting 1.5 hours before I finally left in my car. Manager of the Service department, Efrain Perez, asked me if I would be willing to pay 1/2 of the price difference between what my insurance estimated and the actual cost of the part. They needed to get an approval on the price difference before they can release the car and they were experiencing some issue faxing the related docs and such. Simply unbelievable. This should have been worked out BEFORE telling me that the car was ready. Both the Service Agent and the manager had this 'don't care' attitude the whole time I was there. I also needed to order a new set of owner's manuals as part of my claim. It took the service department to get them a total of 4 months. During the time, I always had to call to get an update on my order as they never gave me follow-up calls. They ordered a wrong manual even though I had called them twice to make sure to receive the right one. I had to keep going back there to discuss this issue because they kept screwing up. I am so tired of dealing with them and have absolutely no desire to go back there. More

This car buying experience could not have gone any better. Mark Verzani and the entire Nisaan dealership staff made it such an amazing experience. Not only did they find the exact model truck and colo better. Mark Verzani and the entire Nisaan dealership staff made it such an amazing experience. Not only did they find the exact model truck and color we wanted, but they made us a deal we could not say no too! Buying a car a Surf City Nissan was by far the best car buying experience of my life. No heavy sales, not a lot of oressure or haggling on a price. We told them what we wanted and how much we could spend and they made it happen. If tpyiur in the market for a new or even used car I highly recommend you go to Surf City Nissan. Ask for Mark Verzani and I promise you'll have the best experience ever buying a car or truck. More

Brought our 2013 for the first service check. Everything was awesome. Made an appointment, the car was serviced cleaned and washed and ready exactly at the time it was promised to be. I love Surf City Nissa was awesome. Made an appointment, the car was serviced cleaned and washed and ready exactly at the time it was promised to be. I love Surf City Nissan. More

These guys are not only crooks, forging documents, dishonest credit applications without customer seeing it and the idiotic, unprofessional attitudes. The GM Larry doesn't care about true customer iss dishonest credit applications without customer seeing it and the idiotic, unprofessional attitudes. The GM Larry doesn't care about true customer issues, he say's "I don't give a @#%!, "You don't know who you are messing with"! His employee Tom D'Aquila threatened physical hurting after being confronted for him blurting out loud so that everyone can hear our credit issues and personal business. I made it clear they would not forget me as I will be coming back at them with a lawsuit. They thought I was the typical pissed off customer who threatens when upset. I'm glad to say, a lawsuit is on the way. My attorney has submitted a demand letter and soon after we will be happily going to court to expose these idiots. I have never been happier in executing a well deserved suit. We have over 22 pieces of evidence. BE SMART AND AVOID THESE CROOKS! THEY PRETEND TO BE VERY FRIENDLY WITH A FAMILY ATMOSPHERE, BUT SOON AS A PROBLEM ARISES, YOU ARE WORSE THAN A ENEMY. More

Dealer lied!!! Did not pay off my lease, now my old leased nmac wants 2000. This dealer doesn't care. They will not do anything to cover their mail letter, "we'll pay off your lease, no matter how mu leased nmac wants 2000. This dealer doesn't care. They will not do anything to cover their mail letter, "we'll pay off your lease, no matter how much you owe." More

David basically offered me a deal I couldn't refuse. My payments now are only $20 more for a 2013 (old car was 2008); and the new deal includes maintenance and service plans! He bends over backwards. My payments now are only $20 more for a 2013 (old car was 2008); and the new deal includes maintenance and service plans! He bends over backwards. He makes sure you are taken care of, from the finance to having things taken care of by service or parts department. I highly recommend this Dealership and David! Although I wish more emphasis was given to the option to purchase "cooling off" time. I was in a hurry, they knew this, and when it came to signing it was all a blur. I really really miss my old car. I wish I hadn't traded it in, but I'm an adult, nobody forced me to buy the new car. I wish I had the cooling off thing because I really miss my old car. I will still come to this dealership when i want to replace what I bought (which will probably be next year) and I will go when I have plenty of time and buy something like my old car. More

Randy was the best sales guy he really took care of me and my husband and made sure we got what we wanted for an excellent price. He is not pushy at all and is very friendly he will listen to you and not and my husband and made sure we got what we wanted for an excellent price. He is not pushy at all and is very friendly he will listen to you and not shove you into something that you dont want. Go see him his name is Randy More