Suresky CDJR - Service Center

last minute service call I called these guys at 3:45 on a friday because of a flat tire, Tony Pitt took care of me when I got to the dealership, he checked to see if it was a I called these guys at 3:45 on a friday because of a flat tire, Tony Pitt took care of me when I got to the dealership, he checked to see if it was a simple puncture but it was a sidewall tear. they were still able to get a new tire on and have me on my way in less than an hour and theyre price was lees than mavis tire who didn't have the tire in stock! More

Service department is terrible In June of 2014 I purchased a brand new Ram 1500. A few weeks later I received a recall in the mail regarding the rear shock absorbers. The recall exp In June of 2014 I purchased a brand new Ram 1500. A few weeks later I received a recall in the mail regarding the rear shock absorbers. The recall explained that they may fail without warning causing a crash. I made an appointment to bring my vehicle in for service. My truck sat there all day and when I went to pick it up they informed me that it was one of the vehicles effected by the recall, however they did not have the parts yet. Three weeks later they called and said the parts where in. I arranged to drop the vehicle off, which is a hassle to me as I had to leave my work car home. In the late afternoon they called and said it was ready. I proceeded to pick up my truck only to be told the both sides needed replacement and they only had parts for one so they did not due any of the work. A few weeks again passed and then I was contacted to bring in the vehicle for the repair. I explained to them the inconvenience as far as not having a vehicle for the day and they said since I don't have a contract for a loan vehicle there was nothing they could do. I scheduled the repair for a Saturday to avoid any dilemma. The man on the phone ensured me that he would get my truck done first and it would only take two hours. Five hours later I am still sitting here with no end in sight and they can't provide me with a loaner vehicle. The customer service and efficiency of the service department is horrible and I will never return here. After reading all the stories on here, there is absolutely nothing they can do to convince me otherwise More

Suresky Dodge - HORRIBLE.....DO NOT BRING YOUR CAR HERE.. This place is the worst servicing dealership in the US. The issues are deep and they are not customer focused. My car has been in seven times for the This place is the worst servicing dealership in the US. The issues are deep and they are not customer focused. My car has been in seven times for the same issue. More

WARNING: You must bring a piece of meat before approaching management Incapable and unable to perform necessary repairs as per guarantee I was told in the most unfriendly, frightening and unprofe approaching management Incapable and unable to perform necessary repairs as per guarantee I was told in the most unfriendly, frightening and unprofessional manner to take my vehicle to place of purchase. This halfwit idiots will force you to request police and court interventions. More

Suresky is one of the best dealerships around. As soon as you go to the Service, they get you checked in and start working on your car immediately. Doug took real good care of me. He even got my rotors as you go to the Service, they get you checked in and start working on your car immediately. Doug took real good care of me. He even got my rotors changed due to pulsation, even though i was out of the 12k warranty of the vehicle. I will always buy my cars at Suresky and have them serviced there. If you walk into the lot to purchase a car, you get taken care of immediately. Unlike other dealerships. Phil Katz always takes good care of my family when we are there. I have referred all of my friends and family to Suresky and sent them straight to Phil Katz. Thank you Phil for going above and beyond to make a smooth transaction for our family. I have bought two cars from Suresky and I will be going back soon to get my son a car. The service department always takes care of you as well. They even send in a service advisor asking if anyone wants a ride to a diner, and they always have coffee and dunkin donuts for the customers. The waiting room is nice and bathrooms are always clean. there is even a little play area so that the children do not get restless. This is, hands down, the best place to do business. Thank you Suresky. It is worth the drive, an hour and a half each way. But well worth it. More

I recently dropped my car off for service and noticed that round wheel boots were being placed on my tires and I asked why and was told that this was a new wheel alignment tester. A printout was handed that round wheel boots were being placed on my tires and I asked why and was told that this was a new wheel alignment tester. A printout was handed to me indicating that I needed an alignment. I agreed to the work believing that the alignment would be one of the repairs that would be added after the diagnostics were done. Later in the day, a service assistant/tech called and itemized the problems that needed repair which included the wheel alignment at a cost of $590 and I asked her to wait until I checked with my husband who said not to get the work done. Because the $590 quote included the wheel alignment I presumed that the work had not been done. My receipt states "No work done at this time customer declined all repairs." It appears that their practice is to get you to agree right away to at least one repair that they do before checking over your car. When I called the service manager he said I signed a paper authorizing the service center to do the wheel alignment although no copy was given. He offered to take $100 off the additional service if I have the work done there. Not satisfied, I called Jeep customer service who spoke with the service manager and they said they had to go with what the service manager said was my agreement to have the alignment done. Suresky's has not heard the end of my complaint. I think a resounding "buyer beware" is the best advice I could give anyone planning on doing business with this company. More

This is by far the Worst dealership around. The staff is unable to fix a problem the first time, causing you to return several times for any repairs. Then they have the nerve to treat you like the're doing unable to fix a problem the first time, causing you to return several times for any repairs. Then they have the nerve to treat you like the're doing you a favor. They attempted to charge me a deductible for a warranty re-repair. Stay away from this place.. I wish someone has given me this information before I purchased my jeep there. More

REAL PEOPLE WITH REAL ISSUES ... a TRUE & HONEST STORY must read We went in with a few probs to be verified & fixed. We also has the ext warranty where time was of the essence they were asked to d STORY must read We went in with a few probs to be verified & fixed. We also has the ext warranty where time was of the essence they were asked to do the O2 sensor since it needed NYS inspection so we payed the $100.00 ded for warranty & I believe all total $350.00 (avg chrg)for the o2 we also asked them to check the brakes, BOTH back door locks (both broke) & the auto side door is broke (they never checked it later said nothing was wrong but it is still broke too also to find Tony never put on R/O order)car was there over a week & even brought back after receiving O2 (had to order)& then has a few more days in addition the PS pump was squealing BADLY (not warrantied) but the Tech says its the Rack n Pinion(is warrantied)so they had to get pre autho to do the work & said pumo would be $350.00 to fix & they recommend after replace of rack - I called to F/U & Steve got sh***Y & said there still waiting for autho & they would call us WHEN it came thru so its 4 mos I'm still waiting was I supposed to call back & CHASE THEM after his NASTY UNPROFESSIONAL treatment ?? I later saw MULTIPLE reviews HORRIBLE = STAY AWAY FROM THEIR SERVICE DEPT listing price, time expectancy, treatment etc ...... ALL I can say is I AGREE STAY AWAY More

my 2007 wrangler X must have been build on Mon!! numerus problems : heads , exhaust, fuel , wheel bearing , brakes, sensors , radiator catalitic converter and another number i have forgotten--- B numerus problems : heads , exhaust, fuel , wheel bearing , brakes, sensors , radiator catalitic converter and another number i have forgotten--- BUT -- the dealer stood behind their product, everything was repaired and or replaced, most of the time with a smile --- Suresky did not build the jeep but tried to make my not less the 20 trips as painless as the situation allowed . Once I did have to escalate the issue to thier top management who got involved and solved the situation to my satisfaction . I was one of those small group of people who purchased thier LIFETIME bumper to bumper warrenty when it was offered for a short time back in 2007 . This is my 3rd jeep and I am still a believer my fourth will be from Suresky again More

The reverse gear on my Dodge Nitro had stopped working and was towed from the original dealership to Dodge Suresky. I soon received a phone call from the service department that tried to charge me fo and was towed from the original dealership to Dodge Suresky. I soon received a phone call from the service department that tried to charge me for parts their technicians might break while removing, miscellaneous labor charges, a brake switch light (which was fine before they had it) and transmission flushing (which is covered by my warranty). Warranty covered $2,700, while my deductible, as expected was $250. Marco (service advisor), told me I was responsible for $680.00 in additional fees. After telling him to not work on the car until I spoke to my warranty company, he leaves a voice mail a half hour later explaining that the parts they had to break to get to my transmission, did not break. This brought my payment down to $540. The service advisor stated that I should be happy they were covering $2,700. I replied with, 'that is why I paid an additional $2,000 when I bought the car.' These are services I paid for. In person, I asked for copies and an itemized pricing list for all services. When I questioned Marco about my brake lamp switch (which controls all of the brake lights, reverse lights etc.) he deflected, saying I should take it up with Mazda, where I bought the car. I spoke with my warranty company earlier that day, explaining the conflict in payment arrangements. After receiving the copies I had asked for, Marco assured me that he could get some of the fees "waived". I picked up my car on Wednesday and paid only my deductible. The following Saturday, I heard a clanking noise in my engine, I immediately lost power under the gas pedal and my first thought was, transmission! I made it to a parking lot, shut the car off and tried to turn it back on. The lights came on and a clicking sound ensued. I contacted Suresky, who shuffled me around 3 or 4 times before reaching a manager and demanded a tow. 1 1/2 hours into rebuilt transmission (which cost $3,000), an "unexplainable internal malfunction" that caused the starter to fail, as stated by Marco Sanchez and Doug Dulgarian. Unexplainable internal malfunction...? I would have never contacted Suresky again, if I did not know they were 100% responsible for the careless repair on my transmission. My vehicle has high mileage (which Doug, the service manager, clung to for dear life in repetition) but there was absolutely NOTHING wrong with my starter before. They needed to remove it to get to the tranny, which when questioned, as I played stupid, Doug stated, "No, the starter stays in the engine." Suresky would have rated a negative number because of bad service, patronizing the customers and basically not being responsible for the vehicles or service they provide. I have filed a complaint with the Better Business Bureau, Department of Motor Vehicles and am currently in process of serving them with a summons for small claims court. I am only looking for my deductible,tow fee, and court costs as compensation- a fair trade at the least. More