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Supreme Nissan of Slidell - Service Center

Slidell, LA

4.4
89 Reviews

89 Reviews of Supreme Nissan of Slidell - Service Center

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September 03, 2024

NOT SURE WHERE TO START. THIS SERVICE DEPARTMENT SHOULD BE SHUT DOWN. MY HUSBAND TRUCK WAS IN THE SHOP FOR OVER TWO MONTHS. THEY PUT OVER 15 PARTS ON IT AND IT STILL WOULD NO More

by SABRINA PARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Lyons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Shockley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Supreme Nissan of Slidell responded

Thank you for your feedback Mrs Parker. We are disappointed that you did not have a wonderful experience here at our dealership. These are very serious allegations and we want to review the situation in great detail with our upper management. Our team will contact you soon.

Sep 07, 2024 -

Supreme Nissan of Slidell responded

We reviewed this situation and would like to clarify if possible. The 2011 Titan was brought in with a concern that bad gas was added to the tank. Several codes showed up in our diagnostic check. Each time we addressed one issue, another would arise through no fault of our own. When our Service Manager spoke to Mrs. Parker about this, she told us about the neighbor’s lightning strike. Now it made sense! Based on what we were seeing, Mr. Parker’s truck was also affected. When lightning strikes a vehicle or near a vehicle we can fix one problem and another will then show up. We sent all the data to Nissan for their recommendation. They determined that the Titan needed an ECM. However, the ECM is no longer available for this truck since it is 13 years old. Your insurance company then decided to total the truck as the cost of repairs was now going to exceed the value of the vehicle. We believe we approached the situation with integrity and honesty and we did all we could do to help repair the Titan. To help you we provided a free rental vehicle while your truck was here at our dealership for free. We do wish that the Titan would have been salvageable however, that was not the case according to your insurance company. If you’d like to discuss this further please reach out to our General Sales Manager or Service Manager at 985-643-7600.

April 14, 2024

It was great! ! Service was done in a timely manner. Everyone was very nice and polite.’ More

by TRACEYCOLLINS65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Supreme Nissan of Slidell responded

Tracey, reviews like this give us motivation and help us ensure we provide high-quality service for our customers. Thanks again for the recommendation, and have an amazing day!

April 03, 2024

Quinton was awesome getting my service done very timely ! We appreciate you Thank you very much More

by JENGLE125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinton mcqueen
Apr 05, 2024 -

Supreme Nissan of Slidell responded

Jengle125, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!

November 16, 2023

They been having my vehicle in the shop for repairs since 09/06/2023 until now, I'm paying out pocket rental fee $2,500 as of now. More

by DAMERSON06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Lyons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jermaine Farris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Nolan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Supreme Nissan of Slidell responded

Thank you for leaving us feedback regarding your experience with Supreme Automotive Group's body shop. We are disappointed to hear that your experience was not a positive one. As per our conversation yesterday, the Vice-President of our group is aware and working to turn this experience around for you. Please contact us at 985-643-7600 for any further issues. We look forward to working with you for many years to come.

August 12, 2023

My AC went out. Mr. Lyons and the technician insured my AC was properly functioning before my vehicle left the dealership. I was provided excellent service. More

by J.Fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Supreme Nissan of Slidell responded

J.fisher, thank you for your kind review; we are happy to pass along your comments to the team here at Supreme Nissan Of Slidell! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 29, 2023

Went in for oil change and tire rotation after 11:00am and was back in my car before noon! Very satisfied with the service department! And always like the complimentary car wash!! More

by brbord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Supreme Nissan of Slidell responded

Hi Brbord, thank you so much for your positive comments about Supreme Nissan Of Slidell! We're looking forward to your next visit with us!

July 11, 2023

Service manager Kenny McDowell is an UNBELIEVABLE asset for this team. He cares about each and every customer. Trust is a major factor at these types of facilities. Kenny provides that trust. More

by Brian Granstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny McDowell Sr.
Jul 14, 2023 -

Supreme Nissan of Slidell responded

Brian Granstrom, thank you for your kind review; we are happy to pass along your comments to the team here at Supreme Nissan Of Slidell!

Jul 14, 2023 -

Brian Granstrom responded

Today I had the very BEST experience of my entire life related to service at Supreme Ford. The service manager Kenny McDowell, Rosilynn (sp.) on phones/ service, and every service tech has been absolutely PHENOMENAL. The trust, professionalism, sincere kindness and attention to detail is unmatched anywhere. A++

July 09, 2023

Supreme Nissan is always kind, helpful, and fast when it comes to our auto needs. More

by Segretimom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Author Warning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hickey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Shockley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vernon April
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jermaine Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Supreme Nissan of Slidell responded

Hi Segretimom, thank you so much for your positive comments about Supreme Nissan Of Slidell! Please don't hesitate to reach out if there's anything additional we can do for you.

July 07, 2023

Mr. Quentin was professional, courteous, and timely in his updating progress. Very helpful and personable. He's our new Service advisor for the whole family now!!!! More

by hummingbird70452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quentin
Jul 10, 2023 -

Supreme Nissan of Slidell responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Supreme Nissan Of Slidell! We can't wait to see you again, have a great day.

May 18, 2023

Exceptional service short waiting time good discount with mailin coupon thank you Nissan I will be back More

by Smontana2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vernon
Jun 21, 2023 -

Supreme Nissan of Slidell responded

Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a great day!

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