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Superstition Springs Lexus - Service Center
Mesa, AZ
1,050 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,050 Reviews of Superstition Springs Lexus - Service Center
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July 28, 2024
We took our Lexus in for an oil change and it was the biggest ordeal in the world. First, it took a whole 12 minutes to be able to make an appointment. They needed a phone number, email address, home add biggest ordeal in the world. First, it took a whole 12 minutes to be able to make an appointment. They needed a phone number, email address, home address, VIN number, blood type and DNA just to see if there had an open slot for an appointment. Once we set the appointment and finally made it in, it took 25 minutes to check in. AGAIN, we had to give them all the same information we had given them earlier. The oil change took over two hours and then proceeded to give us a list of recommended items to repair/replace that totaled over $8,500. Then they had the audacity to ask us why we had never taken our car in to them. Do my last 134 words explain why? More
by MUNOZ.TOTAL
Verified CustomerEmployees Worked With
Phil Zito
July 28, 2024
Always have a great experience at Superstition Springs Lexus. Easy to get in for an appointment and the service advisors are friendly and make the process painless. Lexus. Easy to get in for an appointment and the service advisors are friendly and make the process painless. More
by Hp
Employees Worked With
Jake in service
July 27, 2024
Great for the most part. The car washes could be a little better. They're not very thorough. The car washes could be a little better. They're not very thorough. More
by anabel.leon30
Employees Worked With
July 27, 2024
Fast , excellent service. They put up with my OCD. Sad I had to bring my own battery. Lexus battery is the low bid interstate out of Plano Tx. Last century technology in a ca They put up with my OCD. Sad I had to bring my own battery. Lexus battery is the low bid interstate out of Plano Tx. Last century technology in a car that uses electricity like a Las Vegas casino. More
by questinb
Employees Worked With
July 26, 2024
The staff is always so courteous and helpful! I purchased a used car from the dealership and the Service Department always make sure I am treated wonderfully and taken care of. I purchased a used car from the dealership and the Service Department always make sure I am treated wonderfully and taken care of. More
by Kim
Employees Worked With
Myron Lyons
July 26, 2024
Team lead by Chris went so far above and beyond to get my car in and serviced while I was tied up at work. Thank you for my things as effortless as possible on my part and relieving a major stressor from my car in and serviced while I was tied up at work. Thank you for my things as effortless as possible on my part and relieving a major stressor from my work week!!!! You guys rock! More
by AMELIA.CAMPBELL.4
Employees Worked With
Service dept: Chris
