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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
969 Reviews

969 Reviews of Superstition Springs Lexus - Service Center

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December 13, 2024

Custom service is excellent with prompt attention and accommodation to your need. Definitely would recommend this dealership. More

by raj91110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Dec 16, 2024 -

Superstition Springs Lexus responded

Raj, thank you for the fantastic feedback! We're thrilled to hear you had such a positive experience with our custom service. Your recommendation means a lot to us. We look forward to serving you again!

December 13, 2024

Very friendly, courteous and efficient. I do appreciate the use of a rental car while car is being serviced. More

by Rnr-goldcanyon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Dec 16, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear you had a positive experience with our team and enjoyed the convenience of a rental car. Your satisfaction is our top priority, and we look forward to serving you again!

December 13, 2024

Bought BMW at this dealership 2 months ago and was sold a warrantee. They were not able to figure out issue and found nothing wrong so had to return to dealership to show them even though when appointment w More

by ckgarrard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Myron
Dec 16, 2024 -

Superstition Springs Lexus responded

We understand how frustrating it must have been to face challenges with your vehicle after purchasing it from our dealership. While we strive to provide efficient and accurate service, it’s clear we fell short in addressing your concerns promptly during your visits. To ensure that we thoroughly address the situation and provide the support you deserve, we encourage you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.

December 13, 2024

Shane is a good consultant and is very knowledgeable. Cost of service is expensive. Products are reasonable but labor costs are high. More

by BNSMACKEY
Recommend Dealer
Yes
Employees Worked With
Shane
Dec 16, 2024 -

Superstition Springs Lexus responded

Our team strives to deliver exceptional care, and it’s great to know Shane made a positive impression. We understand your concerns about labor costs, and we aim to ensure our pricing reflects the quality and expertise we bring to every service. To address any specific questions or discuss your experience further, please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.

December 12, 2024

Shane the service advisor does an excellent job. He is very knowledgeable and helpful. I’m always happy with my service experience. I really appreciate the car wash and vacuuming. I’ll highly recomm More

by joanne.kuebler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Dec 13, 2024 -

Superstition Springs Lexus responded

Thank you, Joanne! We're thrilled to hear about your positive experience with Shane and our services. Your kind words and recommendation mean a lot to us. We look forward to continuing to provide you with excellent service in the future!

December 12, 2024

A key reason for purchasing another Lexus was dealing with Easton, an excellent representative of Lexus. To get the car I wanted, it took nearly 6 weeks of working with Easton on what specifically I want More

by RENE.BEAUCHAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb McIntyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise who helped me with understanding the RX systems
Dec 13, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback, Rene! We're thrilled to hear about your positive experience with Easton and your continued loyalty to Lexus. We appreciate your suggestion regarding the garage door opener and will forward it to our team. Your insights help us enhance our service!

December 11, 2024

Phil is outstanding service manager, very prompt and helpful with required decisions. Very responsive with best interests of the customer a high priority. More

by IMMACKAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Zito
Dec 12, 2024 -

Superstition Springs Lexus responded

Thanks for your fantastic feedback! We’re thrilled to hear that Phil made such a positive impact on your experience. Our team always strives to prioritize our customers, and it’s great to see that reflected in your review!

December 11, 2024

My service advisor, Alan Rogers, was fantastic. Service was performed on my vehicle while I waited, and it was finished in the expected time frame. My car was clean and beautiful when it was delive More

by m.ddwebber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Rogers
Dec 12, 2024 -

Superstition Springs Lexus responded

Thank you! We’re thrilled to hear about your positive experience with Alan and our service team. It’s great to know your vehicle was well taken care of. We appreciate your feedback and look forward to serving you again soon!

December 11, 2024

Jake was attentive and concerned about any issues I have experienced with my Lexus NX. More

by AAZRETAILSOLUTIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake
Dec 12, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear about your positive experience with Jake. Our team is dedicated to providing excellent service, and it's great to know that your concerns were addressed. We appreciate your feedback and look forward to serving you again!

December 11, 2024

First time there since 2008. I felt welcome. Service advisor, Myron, explained the service to me and said he would call when the car was ready. More

by Tinamullen8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
Dec 12, 2024 -

Superstition Springs Lexus responded

Tina, we're thrilled to hear about your positive experience! It's great to know Myron made you feel welcome and provided clear communication. We appreciate your feedback and look forward to seeing you again soon!

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