Superstition Springs Lexus - Service Center

Superstition Springs Lexus responded

We understand your frustration regarding the AC calibration and the lack of response from our advisor. We take these matters seriously and are committed to addressing your concerns promptly. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com or 650-763-2400 at your earliest convenience. We want to discuss this further and work towards a resolution. Your satisfaction is important to us, and we are dedicated to ensuring that this issue is resolved to your expectations.

cabana_nabils responded

**Disappointed with Lexus Customer Service Over Unresolved AC Issue** I’ve been a proud Lexus owner for several years, drawn to the brand’s reputation for luxury, reliability, and exceptional customer service. Unfortunately, my recent experience with Lexus has left me deeply disappointed, particularly regarding an ongoing issue with my vehicle’s air conditioning system. My 2014 Lexus GS350 has been experiencing consistent AC problems, making it difficult to maintain a comfortable temperature, especially during the warmer months. After some research and discussions with other Lexus owners, I discovered that this AC issue is a known and documented problem within the Lexus community. Given the brand’s commitment to quality, I expected a swift and effective resolution. I reached out to my local Lexus dealership multiple times, hoping for a solution. Each visit involved explaining the problem, referencing the known issue, and requesting a permanent fix. Despite these efforts, the problem persists. The technicians have performed temporary fixes that only offer short-term relief, and there has been no clear plan to address the root cause of the AC malfunction. What’s particularly frustrating is the lack of proactive communication from Lexus customer service. I’ve contacted Lexus directly, but the responses have been slow and unhelpful, leaving me feeling neglected as a loyal customer. It’s disheartening to see a brand with such a strong reputation fall short in addressing a well-documented issue that affects the comfort and satisfaction of its customers. I chose Lexus for its promise of excellence, and while the vehicle itself performs admirably in many areas, the ongoing AC problem and the inadequate customer service response have significantly tarnished my overall experience. I hope Lexus takes this feedback seriously and prioritizes resolving this issue for all affected owners. Until then, I find it hard to recommend Lexus with confidence, as the after-sales support doesn’t align with the high standards the brand advertises. **Pros:** - Luxurious and comfortable vehicle - Strong performance and reliability in many aspects **Cons:** - Ongoing AC issues that remain unresolved - Customer service lacks responsiveness and effective solutions - Temporary fixes instead of addressing the root cause I sincerely hope Lexus steps up to meet the expectations they set, ensuring that loyal customers like myself receive the quality support we deserve.

Superstition Springs Lexus responded

Hi Travis! Thank you for sharing your positive experience with us. We're thrilled to hear that Jake and Isaiah provided excellent service and answered all your questions. We appreciate your kind words and look forward to serving you again in the future.

Superstition Springs Lexus responded

Hi Gerry, thank you for taking the time to leave such positive feedback! We are thrilled to hear that you had a great experience with our service team. We strive to provide thorough inspections and return your vehicle to you in top condition. We appreciate your business!

Superstition Springs Lexus responded

Hi Rob, thank you for sharing your positive experience with Phillip as your advisor. We're thrilled to hear that he has consistently provided excellent service to you over the past decade. We appreciate your loyalty and look forward to continuing to assist you with your vehicle needs.