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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,081 Reviews

1,081 Reviews of Superstition Springs Lexus - Service Center

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September 04, 2024

Jake and Technician were great, able to fit all services on time. Also, saved us from breaking down with battery test / replacement. More

by wrath_of_enzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Brightman
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Sep 10, 2024 -

Superstition Springs Lexus responded

Thanks, Enzo! We're thrilled to hear that Jake and Technician provided excellent service and helped prevent any issues. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!

September 02, 2024

Great customer service and friendly clean environment. Like attention to detail and comfort of waiting lounge More

by rlefevre53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
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Sep 09, 2024 -

Superstition Springs Lexus responded

Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our customer service, the clean environment, and the comfort of our waiting lounge. Your satisfaction is our top priority, and it's great to know that our attention to detail contributed to a positive experience. We look forward to serving you again!

September 02, 2024

Chris was awsome. He listened to my needs and kept me up to date with my car. Definitely will be my goto person at Lexus More

by CHRISB24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris bates
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Sep 09, 2024 -

Superstition Springs Lexus responded

Thank you for your kind words! We’re thrilled to hear that Chris provided exceptional service and kept you informed throughout the process. We’re proud to have him on our team and appreciate your recognition. We look forward to assisting you with any future needs and are glad to have you as a valued customer at Lexus.

September 01, 2024

Allen always takes great care of me! I also liked the automated messages about what repairs my car needed, with the option to approve or decline. More

by ALONG_31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salma Albashir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen
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Sep 09, 2024 -

Superstition Springs Lexus responded

Thank you for the great feedback! We're glad to hear that Allen continues to provide excellent care and that you find the automated messages helpful for managing your repairs. Your satisfaction is important to us, and we look forward to assisting you again in the future.

September 01, 2024

Super easy to work with, they gave me an awesome deal for my trade in and vinnie was great More

by CAMERONS102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Giatropoulos
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Sep 09, 2024 -

Superstition Springs Lexus responded

Thank you for your feedback! We’re delighted to hear that you had a smooth experience and were pleased with your trade-in deal. Vinny is indeed fantastic, and we're glad he made your visit memorable. If you need any further assistance, feel free to reach out. Enjoy your new vehicle!

September 01, 2024

Everyone has been very helpful from the sales dept to the service dept. Thank you for getting the second key. More

by Hubcase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah was so helpful in correcting some issues on connecting to the Lexus app. Thank you so much
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Sep 09, 2024 -

Superstition Springs Lexus responded

Thank you for your positive feedback! We're delighted to hear that both our sales and service departments were able to assist you effectively. We're glad we could get the second key sorted out for you. If you need any further assistance or have more questions, don't hesitate to reach out. We appreciate your business and look forward to serving you again!

September 01, 2024

We were very impressed, not only by our service advisor, but how efficient and quickly you were able to do the services needed on our vehicle. The fact that the technicians sent me a video of our car on his More

by Z.CHOSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Rodgers
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Sep 09, 2024 -

Superstition Springs Lexus responded

Thank you for sharing your experience! We're thrilled to hear that you were impressed with both the efficiency of our service and the personalized touch of the video explanation from our technician. It's great to know that this level of care has earned your trust. We look forward to continuing to provide you with exceptional service for all your Lexus needs. If you have any more questions or need further assistance, feel free to reach out!

August 31, 2024

Very fast and great service. Nice folks too and very respectful when it comes to communication. More

by jesusostos02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ruvalcaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 31, 2024

Chris provided an excellent level of service on my car. He accepted my coupon and priced appropriately. More

by GDS327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in the service department.
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August 31, 2024

Shane is amazing! He always takes care of me at the fullest. I love my car more because of him. More

by shari.prncss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane in Service
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