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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,081 Reviews

1,081 Reviews of Superstition Springs Lexus - Service Center

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September 06, 2024

Allen was great with taking care of my vehicle. Strange thing that Superstition Springs Lexus system showed I had my 9k service in '23, my UX200 just turned 9k and I never went in for 9k service More

by KARSUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Superstition Springs Lexus responded

Thank you for sharing your experience with us. We’re glad to hear that Allen took good care of your vehicle and that your 9k service was completed as promised. We apologize for the confusion regarding your service history. It’s important to us that our customers feel confident in the services we provide, and we take your concerns seriously. To address this matter and ensure it’s resolved to your satisfaction, please reach out to us directly. Thank you for your patience and for bringing this to our attention.

September 06, 2024

Always polite and efficient. Care for car wash amazing as always. I appreciate the care and respect from the entire crew at Superstion Springs Lexus. More

by FXVAITKUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Charm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Superstition Springs Lexus responded

Thank you for your kind words! We're thrilled to hear that you consistently have a positive experience with our team and appreciate the care we take with your car. Your satisfaction is our top priority, and we're grateful for your continued trust in us. If there's anything more we can do for you, please let us know!

September 06, 2024

I loved getting a video from the tech explaining what he’s seeing and what he’s done. The link texted to me with all the details of the inspection was great too. Phil Zito takes great care of my concerns More

by Cheekytica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Zito
Sep 12, 2024 -

Superstition Springs Lexus responded

Thank you for your wonderful review! We’re thrilled to hear that you appreciated the video inspection and detailed text updates. It’s great to know that Phil has been taking excellent care of your vehicle and addressing your concerns. We strive to make every visit as informative and smooth as possible. If there’s anything else we can do for you, just let us know. We look forward to seeing you again for your next maintenance visit!

September 06, 2024

Very friendly staff, especially the staff that takes care of getting my car washed. My Service Consultant, Philip Zito, has been excellent in explaining what needs to be done regarding the service my car n More

by WILLADSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Zito
Sep 12, 2024 -

Superstition Springs Lexus responded

Thank you for your thoughtful feedback! We're delighted to hear that you've had such a positive experience with our staff, especially Philip, and that our loaner car service has been helpful. Your satisfaction is very important to us. We also appreciate your suggestion regarding the discounts. We’ll look into ways to better integrate these offers into our system so they’re more easily accessible. If you have any other concerns or need further assistance, please don’t hesitate to reach out. Thank you for choosing us for your vehicle needs!

September 05, 2024

Another great service experience. Shane is the best. Very knowledgeable and personable. More like visiting a friend. More

by maryannyoder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
Sep 12, 2024 -

Superstition Springs Lexus responded

Thank you for your kind words! We're delighted to hear that you had another great service experience with us. Shane truly is a standout team member, and it’s wonderful to know that his knowledge and personable approach made your visit feel like catching up with a friend. We look forward to seeing you again soon and providing the same excellent service. Thank you for your continued support!

September 04, 2024

Myron was great and services were completed quickly! Totally satisfied as always. Everyone is friendly and helpful. Been going there for 22 years. More

by TONIMCGREGOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
Sep 10, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Toni! We're thrilled to hear about your positive experiences with Myron and our team. It's wonderful to have loyal customers like you for 22 years. We look forward to continuing to serve you!

September 04, 2024

Excellent customer service. Always accommodating and helpful at explaining the process and what to expect at each service More

by MRASFOREVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 10, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear you had a great experience with our customer service team. Our goal is to provide clear guidance and support every step of the way. We appreciate your feedback and look forward to serving you again!

September 04, 2024

The people at the dealership were very friendly. My service writer was helpful in getting my car serviced. Thank you Mr. Alan Rogers. More

by MANAGREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Consultant 5 Stars
Sep 10, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear you had a great experience with our friendly team and that Alan was able to assist you. Your satisfaction is our top priority, and we appreciate your positive feedback!

September 04, 2024

I worked with Chris Bates again and truly appreciate him. He is professional and explains things very well. I feel like he has my best interest in mind. He is an asset to the dealership and I will continue t More

by ckayafas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Bates
Sep 10, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear about your positive experience with Chris. His commitment to professionalism and customer care truly makes a difference. We look forward to continuing to support you in the future!

September 04, 2024

I have always had great experience here, with the sales team as well as service. More

by CARRIE BOWMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hicks in service
Sep 10, 2024 -

Superstition Springs Lexus responded

Carrie, we’re thrilled to hear about your positive experiences with our sales and service teams! Your feedback motivates us to keep delivering excellent service. Thanks for being a valued part of our community!

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