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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,088 Reviews

1,088 Reviews of Superstition Springs Lexus - Service Center

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September 29, 2024

Jake who I worked with was great. It took too long to get just a second key though. More

by roncamden331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake in Service
Oct 02, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback, Ron! We're glad to hear Jake provided great service. We apologize for the delay with the second key and appreciate your patience. Your experience helps us improve, and we’re committed to enhancing our processes. Looking forward to serving you even better next time!

September 29, 2024

Phillip is also great to work with. Service was quick, thorough and efficient. I highly recommend Superstition Springs Lexus. More

by MONDAIADAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Zito
Oct 02, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear you had a great experience with Phillip and found our service efficient. Your recommendation means a lot to us. We look forward to seeing you again at Superstition Springs Lexus!

September 29, 2024

I was told exactly what was needed to fix my car. I was given a loaner car and immediately on my way, no disruption to my calendar. Car was spotless when work was completed. More

by LINDAMCGEE415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personnel, were great, especially Alan.
Oct 02, 2024 -

Superstition Springs Lexus responded

Thanks, Linda! We're thrilled to hear you had such a smooth experience with your car repair. Our team strives to minimize disruptions and keep you moving. Your kind words motivate us to continue delivering great service!

September 29, 2024

Cost of service was high for what was done and prearranged discount was not executed when picking up the vehicle. I had to call the dealer and service agent back to get them to apply it as a credi More

by Mike_stamper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phillip Zito service department t
Oct 07, 2024 -

Superstition Springs Lexus responded

Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding the service cost and the application of your prearranged discount. It’s frustrating to have to follow up on matters that should have been handled seamlessly, and we understand how this can impact your overall satisfaction. To address your concerns directly, we invite you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com. He will be glad to assist you and ensure that we improve our processes moving forward. Thank you for your feedback, and we hope to resolve this for you soon.

September 29, 2024

Very classy and courteous one of the best experiences I’ve had buying a car in a long time More

by rickcomas50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Okolita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Medel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Reynoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Superstition Springs Lexus responded

Rick, we’re thrilled to hear you had such a positive experience! Our team strives for excellence, and your kind words motivate us to keep delivering top-notch service. Thank you for choosing us for your car purchase!

September 29, 2024

The Chris Bates was very professional and friendly. It was easy talking to him but I tried talking to a salesman that passed me on to talk to another salesman. I felt like he doesn’t have the time for More

by ROE409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Christy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Superstition Springs Lexus responded

Thank you for your feedback! We’re thrilled you had a great experience with Chris. However, we’re sorry to hear about the challenges with our sales team. Your comments are invaluable for improving our service, and we appreciate you sharing your thoughts with us.

September 29, 2024

Salma, my salesperson, treated me with respect and patience. She listened to my vision of the vehicle that was right for me. She persevered until I found myself sitting in the car that was beyond my e More

by yellowrose620
Recommend Dealer
Yes
Employees Worked With
Salma Albashir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear about your positive experience with Salma. It's wonderful to know she helped you find the perfect vehicle. We appreciate your continued trust in us and look forward to serving you again in the future! Enjoy your new ride!

September 27, 2024

The service is prompt and helpful. The staff are friendly. I really like the way my car is so clean when it is returned to me. More

by Gogopogogirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McClure
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myron and service people
Oct 01, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear that you enjoyed our prompt service and friendly staff. Keeping your car clean is our priority, and we're glad you noticed. We look forward to serving you again soon!

September 27, 2024

My service advisor Myron Lyons was honest and transparent. I thank him for his service. More

by Yong Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
Oct 01, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Yong! We're thrilled to hear about your positive experience with Myron. Honesty and transparency are our top priorities, and we're glad he delivered. We appreciate your support!

September 26, 2024

Excellent service Mr Allan is great! Thank you ..I always have great experience every time I bring my car. More

by lindajehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My advisor, Allan
Sep 27, 2024 -

Superstition Springs Lexus responded

Hi Linda, thanks for the fantastic review! We're thrilled to hear that Mr. Allan consistently provides you with excellent service. Your positive experiences mean a lot to us, and we look forward to continuing to serve you and your car!

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