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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,089 Reviews

1,089 Reviews of Superstition Springs Lexus - Service Center

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September 29, 2024

Superstition Springs Lexus makes me feel like a VIP. I took in my car and got a loaner car, went to work and the job was finished when I finished my work day. The car wash washed and ready to go as we More

by CMBEECHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Zito
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September 29, 2024

Shane is an excellent advisor and excels at customer service! I really appreciate him and superstition Lexus! More

by terryden2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane in service
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Oct 01, 2024 -

Superstition Springs Lexus responded

Thanks, Terry! We're thrilled to hear about your positive experience with Shane and our team at Superstition Lexus. Your appreciation means a lot to us, and we’re here to help anytime you need!

September 29, 2024

Service was completed quickly and efficiently. Advisor was courteous. The only issue is that their website is not ready for prime time. More

by Russ.young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these
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Oct 01, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Russ! We're thrilled to hear you had a quick and efficient experience. We appreciate your feedback about the website and are actively working on improvements. Your insights help us grow and serve you better!

September 29, 2024

Excellent customer experience…from airport pickup to finance docs. Car well detailed and dealership was very responsive at all stages. As a 6 time Lexus owner…this experience exemplifies “the purs More

by jay.dack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Medel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Giatropoulos
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Oct 01, 2024 -

Superstition Springs Lexus responded

Thank you, Jay! We're thrilled to hear you had such a positive experience with us. Your loyalty as a six-time Lexus owner means a lot, and we’re committed to maintaining that standard of excellence for you and all our customers. We appreciate your feedback!

September 29, 2024

Allen worked with my insurance carrier to get my repair done same day. Much appreciated More

by AZITRIMBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
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Oct 01, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear that Allen was able to assist you so efficiently. Providing timely service is our priority, and it’s great to know we met your expectations. Your feedback means a lot to us!

September 29, 2024

They have great services. Understandable explanation of what will be done and what was done. More

by Azchos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Zito
Report | Print
Oct 01, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear you found our services helpful and our explanations clear. Your satisfaction is our top priority, and we look forward to continuing to provide you with great experiences!

September 29, 2024

Service is good but I have to wait two hours. for the service to be done. More

by ermacn14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Superstition Springs Lexus responded

We’re glad you enjoyed the service. We understand that wait times can be frustrating, and we’re actively working on ways to improve efficiency. Your input helps us enhance the experience for everyone!

September 29, 2024

professsional, polite,knowledgeable, helpful, considerate, timely, informative, kind, considerate, personable, and a great individual to work with! More

by Ltyke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron
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Oct 01, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear that you had such a positive experience. Our team strives to provide exceptional service, and your feedback truly highlights our efforts. We look forward to working with you again!

September 29, 2024

Great experience, so easy and friendly to work with. We’ll definitely buy again from Superstition Springs Lexus! More

by Jkeeper
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Bruno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb!
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Oct 01, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear you had a great experience and found our team friendly and easy to work with. We look forward to seeing you again at Superstition Springs Lexus!

September 29, 2024

The service was excellent as usual. My service Rep, Shane, was professional and very knowledgeable and helpful. A complementary detail was done and my nine year old RX350 looks nearly More

by RLHARTMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Report | Print
Oct 01, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear about your positive experience with Shane and our service team. Maintaining your RX350’s luxury look is our priority, and we appreciate your kind words. Looking forward to seeing you again for your next service!

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