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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,090 Reviews

1,090 Reviews of Superstition Springs Lexus - Service Center

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October 03, 2024

Professional and explained everything thoroughly. Kept me up to date on all issues regarding car More

by LISACLAMPERT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor Chris
Oct 08, 2024 -

Superstition Springs Lexus responded

Thank you for your kind feedback! We’re thrilled to hear that you found our team professional and thorough in explaining everything. Keeping our customers informed about their vehicle is a priority for us, and we’re glad we could meet your expectations. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your support and look forward to serving you again!

October 03, 2024

Fast. and reliable service. Waiting room is clean and friendly environment for customer to wait. They had the coffee and water for the service waiting inc More

by seanh7394
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorelei Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Superstition Springs Lexus responded

Thank you for your wonderful review! We’re delighted to hear that you had a positive experience with our fast and reliable service. Creating a clean and welcoming environment for our customers is a priority, and we’re glad you enjoyed the amenities in our waiting area. It’s great to know that our staff greeted you promptly and made your visit comfortable. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to seeing you again!

October 02, 2024

The dealership is friendly…efficient and knowledgeable …. .I was very happy with my experience when I purchased my Lexus More

by alewis9968
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear you had such a positive experience with us! Our team works hard to provide friendly and efficient service, and it’s great to know it made a difference for you. Enjoy your new Lexus!

October 02, 2024

Great place. Friendly people. Very professional. Theo was exception and very knowledgeable. Chairs aren’t very comfortable More

by mrssnowsailor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Okolita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Atanasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Superstition Springs Lexus responded

We’re thrilled you had a great experience and appreciate your kind words about Theo. We’re always looking to improve, so we’ll definitely take your feedback about the chairs into consideration. Hope to see you again soon!

October 02, 2024

Great place to get your vehicle serviced. Jake our service representative was very helpful and took care of all our needs with professionalism. I never had this experience In my fifty years o More

by jjascottsdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Okolita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake who helped learn the vehicle
Oct 03, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear about your positive experience with Jake and our service team. Providing top-notch service is our priority, and it’s great to know we made an impact. We look forward to serving you again in the future!

October 02, 2024

Very friendly staff. Service advisor was friendly, welcoming and helpful. He wasn’t pushy with recommended services, but just went over and discussed the importance and t More

by KAWEHIGIRL143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Brightman
Oct 03, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with our staff and service advisor. Providing helpful, friendly service is what we strive for, and we're glad your car is running great post-service. We appreciate your support!

October 02, 2024

Very thorough team they took their time and gave us extensive report! Very helpful and profwssional! We appreciate you More

by Soccertina82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanics
Oct 03, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear that you found our team thorough and professional. Your appreciation means a lot to us, and we’re glad we could provide the extensive report you needed. Looking forward to supporting you again in the future!

October 02, 2024

They are helpful, professional, personable, and the facility is clean. The parts dept personnel are knowledgable More

by LORILAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Oct 03, 2024 -

Superstition Springs Lexus responded

Lori, thank you for your fantastic review! We're thrilled to hear that you found our team helpful and professional. Keeping our facility clean and ensuring knowledgeable service is our priority. We appreciate your support and look forward to serving you again!

October 02, 2024

Philip was very helpful, he got my car in and repaired quickly. He’s always kind and makes the experience pleasant. More

by ravma07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
Oct 03, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear about your positive experience with Philip. Our team strives to provide quick and friendly service, and it’s great to know we hit the mark. We appreciate your support and look forward to seeing you again!

October 02, 2024

The service consultant Alan Rogers that assisted me was very rude to an african employee More

by mariacelis63
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Rogers
Oct 07, 2024 -

Superstition Springs Lexus responded

Maria, we strive to maintain a respectful and inclusive environment for both our customers and team members. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com or 877-360-7805 at your earliest convenience to discuss this further.

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