Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,090 Reviews

1,090 Reviews of Superstition Springs Lexus - Service Center

Sort by
October 04, 2024

Myron is a great addition to the Lexus service team. He was very personable and helpful. I often feel that just because I am doing an oil change, I am wasting their time, as I often felt with my previou More

by savannah.brastad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron in service
Report | Print
Oct 08, 2024 -

Superstition Springs Lexus responded

Thank you for the wonderful feedback, Savannah! We’re thrilled to hear Myron made your experience so positive. Our team is dedicated to ensuring every customer feels valued, and it’s great to know he succeeded. We look forward to seeing you for your future service needs!

October 04, 2024

Efficient, proactive, friendly, informative. Phillip is a great service advisor. He’s why I keep coming back!!! More

by pcadiente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip in service
Report | Print
Oct 08, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear that Phillip made such a positive impact on your experience. Our team is dedicated to providing top-notch service, and we appreciate your loyalty. Looking forward to seeing you again soon!

October 04, 2024

If you need a Great service person for your Lexus, go the Superstition Lexus and ask for Phillip Zito, Period!!! More

by julidlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Zito
Report | Print
Oct 08, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear you had a great experience with Phillip at Superstition Lexus. We appreciate your recommendation and look forward to serving you again!

October 04, 2024

Got a report for another car, not mine. The first page was correct but the subsequent pages were for someone else's vehicle. Isaiah was wonderful and patient teaching me the technical aspec More

by EFULGHUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane and Isaiah in service dept
Report | Print
Oct 08, 2024 -

Superstition Springs Lexus responded

Thank you for bringing this to our attention! We're glad to hear that Isaiah provided you with excellent support in connecting your car and phone. However, we apologize for the mix-up with the report for another vehicle. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com so we can address this issue promptly. Your satisfaction is important to us, and we appreciate your understanding!

October 03, 2024

This specific dealer ship has always been kind and professional. They always make me feel secure with car making decisions. More

by AJONES3433
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone
Report | Print
Oct 04, 2024 -

Superstition Springs Lexus responded

Thank you for your kind words! We're thrilled to hear that you feel secure and well taken care of during your car-buying decisions. Our team is dedicated to providing excellent service, and we appreciate your continued trust in us. If you need anything in the future, don't hesitate to reach out!

October 03, 2024

This Lexus dealership is just great! Very knowledgeable service representatives, comfortable waiting lounge, and on my last visit my service associate said it may take two hours, which More

by ddieni007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
Report | Print
Oct 04, 2024 -

Superstition Springs Lexus responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience. It's fantastic to know that our knowledgeable service representatives and comfortable waiting lounge contributed to your satisfaction. We appreciate your support and look forward to serving you again in the future!

October 03, 2024

Best service team in AZ? Always thorough, friendly and helpful! Never feel pressured and they give their honest opinion to do what’s best for the customer! More

by FRJIMENEZJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Superstition Springs Lexus responded

Thank you for your amazing feedback! We’re thrilled to hear that you consider us the best service team in AZ! Our goal is to provide thorough, friendly, and helpful service without any pressure, so it’s rewarding to know that we’ve achieved that for you. We truly appreciate your trust in our team and your recognition of our commitment to doing what’s best for our customers. If you ever need assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again!

October 03, 2024

We had a smooth time purchasing our new GX550 with Michael McClure. He was very informative during the whole process. More

by FREEBIRD1004
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Superstition Springs Lexus responded

Thank you for your feedback! We’re thrilled to hear that you had a smooth purchasing experience with Michael while acquiring your new GX550. His informative approach is essential to ensuring our customers feel confident and informed throughout the process. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!

October 03, 2024

Had the 35,000 mile checkup completed and was provided a loaner car. Was notified before noon that my car was ready after receiving a video showing some of the maintenance as it was being completed. They di More

by LIKEHANDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
Report | Print
Oct 08, 2024 -

Superstition Springs Lexus responded

Thank you for sharing your experience with us! We’re delighted to hear that your 35,000-mile checkup went smoothly and that you appreciated the loaner car and the video update during your service. Our team takes pride in providing thorough and efficient service, and we’re glad you noticed their efforts. We also love to hear that your car was washed! If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to seeing you again!

October 03, 2024

Arrived on time and they got us in immediately. Estimated time was best, so no problem. More

by bohankj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember my service guy
Report | Print
Oct 08, 2024 -

Superstition Springs Lexus responded

Thank you for your positive feedback! We’re glad to hear that your visit went smoothly and that we were able to get you in right away. Providing accurate estimates and timely service is important to us, and we’re pleased that we met your expectations. If you need anything else or have any questions in the future, feel free to reach out. We look forward to seeing you again!

1
...
64
65
66
...
109