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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,094 Reviews

1,094 Reviews of Superstition Springs Lexus - Service Center

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October 10, 2024

Thanks Myron. Great service, good communication, attention to detail, and returned my car clean and in a timely manner. Very good service. More

by MKOCH18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 11, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our service. Our team always strives for excellence, and your kind words motivate us to keep up the good work. Looking forward to serving you again!

October 10, 2024

Always had amazing service here until this visit. Customer service was sub par this time. More

by lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
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Oct 11, 2024 -

Superstition Springs Lexus responded

Hi Lori, we're glad to hear you've enjoyed great service with us in the past. We take all feedback seriously and are committed to continually improving the customer experience. Your insights are valuable, and we hope to exceed your expectations next time. If you have any further questions or specific feedback you'd like to share, feel free to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.

October 10, 2024

Fixed what I thought was a major problem which I thought it could have been More

by JVOKAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Rogers
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Oct 14, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear that we could resolve your concern. Your satisfaction is our priority, and we’re here to help with anything else you need.

October 10, 2024

He made me feel very comfortable and courteous and explained what was done with the car. More

by EASYTRAVELER92203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Zito
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Oct 14, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear you had a great experience. Making our customers feel comfortable and informed is a top priority for us. We appreciate your feedback and look forward to serving you again!

October 10, 2024

Phil is an excellent advisor and the staff is helpful and professional. Thank you for the awesome service. More

by lee47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Zito
Report | Print
Oct 14, 2024 -

Superstition Springs Lexus responded

Thanks, Lee! We're thrilled to hear you had such a positive experience with Phil and our team. Your kind words mean a lot to us, and we look forward to continuing to provide you with excellent service!

October 10, 2024

Phillip Zito is an outstanding service writer and a pleasure to deal with. I love my lexus! More

by msgtusmc-ret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Zito
Report | Print
Oct 14, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear you had a great experience with Phillip and that you're loving your Lexus. Your satisfaction means a lot to us, and we appreciate your feedback!

October 10, 2024

Fast, friendly service. Shane is an awesome advisor! I waited for my vehicle and the waiting area is very hospitable. More

by Greg Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Greg! We're thrilled to hear you had a great experience with Shane and enjoyed our waiting area. Our team strives to provide top-notch service, and your kind words motivate us to keep it up! Looking forward to seeing you again soon!

October 10, 2024

Everyone is very friendly and courteous and professional job done on time.... good coffee and snacks while you wait More

by foltzbuild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Superstition Springs Lexus responded

Thank you, Foltz! We’re thrilled to hear you had a great experience with our team. We believe in providing top-notch service and a comfortable atmosphere. Glad you enjoyed the coffee and snacks too! Looking forward to seeing you again.

October 09, 2024

I feel great that i have a super manager! Shane is the best.. Thank you. More

by WENSTA213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
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October 09, 2024

We had our windshield replaced and our 95k service and the service team at Superstition Springs Lexus led by Alan Rogers went above and beyond their duty to take care of us. We wouldn’t take our Lexus any More

by dlturley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Rogers, service consultant
Report | Print
Oct 11, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear that Alan and the service team provided you with exceptional care during your windshield replacement and 95k service. Your loyalty means a lot to us, and we look forward to continuing to serve you and your Lexus!

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