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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,094 Reviews

1,094 Reviews of Superstition Springs Lexus - Service Center

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October 12, 2024

On schedule on time. Four words is all I want to say. Please forgive me. More

by phntmplt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlin Lyons
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Oct 14, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear you had a great experience with us. Your feedback means a lot, and we appreciate your concise and positive review. Looking forward to serving you again!

October 12, 2024

The waiting time to rotate tires took too long. ..However, the service person was good. More

by OICKEIJOHNETTA4644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 14, 2024 -

Superstition Springs Lexus responded

We appreciate your patience and are glad to hear you had a positive experience with our service team. We’re always looking to improve and will work on reducing wait times. Your input helps us get better!

October 12, 2024

Convenient location. Friendly staff. Easy to make service appointment. After service, our vehicle receives complimentary was and vacuum More

by YOUNGF5579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled you had a great experience with our team and enjoyed the complimentary wash and vacuum. Your feedback means a lot to us, and we look forward to seeing you again soon!

October 12, 2024

Shane was so amazing to work with! Thanks to the mechanic who fixed my car!! More

by nicolegcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane in service 5 stars!!
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Oct 14, 2024 -

Superstition Springs Lexus responded

Thanks, Nicole! We're thrilled to hear about your positive experience with Shane and our mechanic team. Your support means a lot to us, and we’re glad we could help get your car back in shape!

October 12, 2024

Took a little too long for oil change, 2 hours seems excessive. Good car wash. More

by tami_chmelka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Inocencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback, Tami! We're glad you enjoyed the car wash. We appreciate your patience during the oil change and are continuously working to improve our service times. Your experience helps us get better!

October 11, 2024

Service was excellent (as always) communication with service was timely and accurate. Price was less than anticipated! Was concerned about continuity of service without relationship with Randy but Myron More

by RBK1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service-Myron
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Oct 14, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear you had an excellent experience and that Myron met your expectations. We’re committed to maintaining high standards and appreciate your feedback on our service and pricing. Looking forward to serving you again!

October 11, 2024

I was not disappointed when I took my NX into the dealership for its initial check up. There was a minimal wait time, and my assigned agent, Alan Rogers, was pleasant and knowledgeable. I also appr More

by Kathhunter2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Rogers
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Oct 14, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear you had a great experience during your NX's check-up. Our team, especially Alan, is dedicated to providing excellent service. We're glad you enjoyed the refreshments too! Your feedback means a lot to us.

October 11, 2024

Phil is wonderful! He is always so helpful, and engaging. He is perceptive and honest. I appreciate his customer service. More

by Lilli31104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Zito
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Oct 14, 2024 -

Superstition Springs Lexus responded

Thanks for the great feedback, Lilli! We're thrilled to hear that Phil has made such a positive impression with his helpfulness and engaging attitude. We aim for excellent customer service, and it's wonderful to know we're hitting the mark!

October 11, 2024

Exceptional customer experience Service manager Phil always on top of service details Friendly and timely More

by KATHYGELDER
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Phil Zito
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Oct 14, 2024 -

Superstition Springs Lexus responded

Kathy, thank you for the fantastic review! We're thrilled to hear that Phil provided you with exceptional service. Our team takes pride in delivering friendly and timely experiences. Your feedback motivates us to keep up the great work!

October 11, 2024

Service was fast, clean, super easy. Alan was knowledgeable and very helpful. Very customer friendly. More

by TERRY3333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan in the Service Dept.
Report | Print
Oct 14, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Terry! We're thrilled to hear that you had such a positive experience with Alan and our team. Your satisfaction is our priority, and we look forward to serving you again soon!

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