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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,094 Reviews

1,094 Reviews of Superstition Springs Lexus - Service Center

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October 19, 2024

Myron had great communication and treated us like family! Definitely recommend Superstition Lexus to others. More

by Erika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron in service
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Oct 21, 2024 -

Superstition Springs Lexus responded

Erika, thank you for the fantastic review! We're thrilled to hear Myron made your experience special. Our team always strives to provide that family feel. We appreciate your recommendation and look forward to seeing you again at Superstition Lexus!

October 19, 2024

My service agent was very knowledgeable & professional. My service was done in a very efficient time. More

by ritzyt1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip in service
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Oct 21, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear that you had a great experience with our knowledgeable service agent. Efficiency is key for us, and it's fantastic to know we hit the mark. We appreciate your support and look forward to serving you again!

October 19, 2024

Service is great but I feel like there are always ALWAYS $500 in extra things to do in addition to my maintenance service. Not sure in trust them 100%. More

by OnlyBuyLexus74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Oct 22, 2024 -

Superstition Springs Lexus responded

We strive to provide excellent service, and we understand how frustrating it can be to encounter unexpected costs. We encourage you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com. He would be happy to discuss your concerns and clarify any additional services that may be recommended.

October 19, 2024

Our service was completed in an efficient and professional manner! I was kept informed of progress during my time at the dealership! All members of staff I encountered were pleasant and helpful More

by LPOMUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Adkisson
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Oct 21, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic feedback! We're thrilled to hear that you had a smooth and positive experience with our team. Our staff takes pride in providing excellent service, and it’s great to know their efforts made an impact. We look forward to seeing you again!

October 19, 2024

Felt like I was being held hostage. 7 hours to do a car deal….. unheard of in my 45 years of car buying. We should have just gone to Lexus of Tucson, if we had known they were just goin More

by BOBANDJULIE.EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristan Ingram
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Superstition Springs Lexus responded

Good evening Mr. & Mrs. Evans... Thank you for sharing your experience with us and bringing this to my attention. I would like to personally apologize for the length it took to complete your transaction and inconvenience that you experienced when purchasing your new Lexus from our dealership. After reviewing our notes, it looks like we ultimately delivered your new Lexus to your residence. I am not familiar with all the details of your purchase... so I would like contact you directly to discuss this matter further. We strive to make sure all of our customers have a exemplary experience and we understand how time can impact your overall satisfaction. I look forward to speaking with you shortly. Thank you again for your feedback, and I hope I can discuss a resolution for this matter. Greg Okolita - Sales Director Superstition Springs Lexus

October 19, 2024

Great service and knowledge about my Lexus. Got a vehicle wash while at the dealership. More

by ORLANDOWELSH05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Bruno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Okolita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Hill
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Oct 21, 2024 -

Superstition Springs Lexus responded

Orlando, we're thrilled to hear you had a fantastic experience with our team! We're glad you appreciated the service and enjoyed the vehicle wash. Your satisfaction is our priority, and we look forward to serving you again!

October 18, 2024

Very good experience. Went without an appointment however they took care of the vehicle as if I had an appointment. I highly recommend this Business More

by BKANABAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Rogers
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Oct 21, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear about your great experience! Our team always strives to provide top-notch service, and it’s fantastic to know we met your expectations even without an appointment. Thank you for your recommendation; we look forward to serving you again!

October 18, 2024

Very happy with the service so far …. they treated as well From the time I entered to Connor taking the keys from me and handing me off to my advisor, Alan Rogers to getting my loaner dri More

by Vima Dsa
Recommend Dealer
Yes
Employees Worked With
Tamra was excellent
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Oct 21, 2024 -

Superstition Springs Lexus responded

Vima, we’re thrilled to hear about your positive experience! It’s wonderful to know our team, from Connor to Alan and Tamara, made such an impact. We appreciate your feedback and look forward to serving you again!

October 18, 2024

This is our second purchase at SS Lexus. Both experiences were positive and our salesman easy to work with. This time working with Lorenzo actually made it fun. I don't remember the names of More

by PHILROBB1
Recommend Dealer
Yes
Employees Worked With
Lorenzo Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Superstition Springs Lexus responded

Phil, we’re thrilled to hear about your positive experiences at SS Lexus! It's fantastic that Lorenzo made your recent visit enjoyable. We appreciate your loyalty and look forward to serving you again. Your feedback motivates us to keep delivering great service!

October 18, 2024

Service advisor explained everything clearly to me and got my wife’s car taken care off fast, More

by JEFF_SCHROEDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons’s
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Oct 21, 2024 -

Superstition Springs Lexus responded

Thanks, Jeff! We're thrilled to hear that our service advisor provided clear explanations and got your wife's car taken care of quickly. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

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