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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,094 Reviews

1,094 Reviews of Superstition Springs Lexus - Service Center

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October 25, 2024

Phil is awesome to work with. Was up front about everything. The work done was completed within the time quoted. The shuttle was there to pick me up and I could not be happier wit More

by LORIE.VALENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip in service
Oct 29, 2024 -

Superstition Springs Lexus responded

Lorie, we're thrilled to hear about your positive experience with Phil and our team! Timely service and clear communication are our priorities. Thank you for taking the time to share your feedback—it truly means a lot to us! We look forward to serving you again.

October 25, 2024

The best Lexus service department in the valley! They do all work correctly the first time and never try to upsell any services. More

by CRICHARDSON7425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent, Denise
Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We’re thrilled to hear you had such a positive experience with our service department. Our team takes pride in providing top-notch service without the upsell, and your support means the world to us!

October 25, 2024

Phil is excellent and knows his stuff. I like how he explains things regarding maintenance. More

by ARIZONAHOFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil service
Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear that Phil's expertise and clear explanations have made a positive impact. Your satisfaction is our priority, and we appreciate your support!

October 25, 2024

Always attentive and provide good service. Explains everything thoroughly on what issues that need to be taken care. More

by Gary Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Superstition Springs Lexus responded

Gary, thanks for the fantastic feedback! We're thrilled to hear that you found our service attentive and thorough. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. Looking forward to serving you again!

October 25, 2024

I highly recommend superstition Lexxus. The team there is friendly, efficient, engaging, and informative. I bought a really good vehicle for an excellent price. The purchasing process was More

by VINCENT.HARRELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Atanasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Vincent! We're thrilled to hear you had such a smooth experience with our team. Your satisfaction is our priority, and we appreciate your recommendation. Enjoy your new vehicle!

October 24, 2024

The facility is clean and the customer service was exceptional.. I purchase process was quick and straight forward More

by paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Paul! We're thrilled to hear you had a great experience with our clean facility and excellent customer service. Your satisfaction is our priority, and we look forward to serving you again soon!

October 24, 2024

Shane was helpful and ensured my car was well inspected and repaired and cleaned upon return. I will be returning to him in the future More

by SEANNEEL89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Oct 24, 2024 -

Superstition Springs Lexus responded

Sean, we're thrilled to hear about your positive experience with Shane! Our team takes pride in providing thorough inspections and repairs. Your trust means a lot to us, and we look forward to serving you again in the future. Safe travels!

October 24, 2024

Scheduling was a snap over the phone, and Chris Bates did a good nod of evaluating the Tim: he suggested mid afternoon, and that was near enough to the time he called. Checkout was a breeze. You really want More

by arnold.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
Oct 25, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Arnold! We're thrilled to hear that scheduling was easy and that Chris provided great service. We always aim for a seamless experience, and it’s wonderful to know we hit the mark. Looking forward to seeing you again soon!

October 24, 2024

The service is very good. They treat customers as their family and lesson to customers’ needs. The environment is very clean and comfortable. More

by Hungshu Tsai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
Oct 25, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We’re thrilled to hear you felt like part of our family and enjoyed the clean, comfortable environment. Your feedback means a lot to us and motivates our team to keep delivering great service!

October 23, 2024

My only complaints would be that my dash board background color was changed to blue without my consent as well as my mirrors, seat and personal items were adjusted. It's like they tried to move in! Also, I d More

by bigsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont remember sorry!
Oct 24, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback. We appreciate your insights and apologize for the inconvenience you experienced with your dashboard and personal items. Your comfort is important to us, and we’ll address your concerns to ensure a better experience for future visits. Thank you for bringing this to our attention!

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