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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,096 Reviews

1,096 Reviews of Superstition Springs Lexus - Service Center

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October 30, 2024

Chris was very helpful in going through my first scheduled maintenance at the dealership there. More

by MILESDEVAULL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
Oct 31, 2024 -

Superstition Springs Lexus responded

Thanks for the awesome feedback, Miles! We're thrilled to hear Chris made your first maintenance experience smooth and helpful. Our team is always here to ensure you get the best service possible. Looking forward to seeing you again!

October 30, 2024

My new Service Advisor Chris Bates was very good and helpful. SS Lexus is always courtesy. More

by Lisa
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Bates, Service Advisor
Oct 31, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Lisa! We're thrilled to hear that Chris provided such great service and that you consistently have a positive experience with us. Your support means a lot, and we look forward to helping you again soon!

October 30, 2024

Jake the service advisor was great! I could tell the mechanics were also great going out of their way, but we're told to do the minimum. My truck shook under hard braking so they turn More

by sandhead66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Christy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Superstition Springs Lexus responded

Thank you for your detailed feedback! We’re glad to hear that Jake provided great service and that you noticed the mechanics' efforts as well. However, we sincerely apologize for the ongoing issue with your truck’s braking and for not meeting your expectations regarding the gas tank. We understand how frustrating it can be to experience these issues, especially when you live far away. Your comments about the service and communication will help us improve our processes moving forward. If you’d like to discuss this further or explore options for resolution, please don’t hesitate to reach out. We appreciate your understanding and hope to provide a better experience next time!

October 29, 2024

My 2016 car looks brand new after the detailing. Also got one new tire after they checked out the tire pressure. More

by SSPRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department, Phillip.
Oct 30, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear your car looks brand new after our detailing service. Keeping your vehicle in top shape is our priority, and we're glad you found the tire check helpful too. We appreciate your support and hope to see you again soon!

October 29, 2024

I first spoke with Phil Zito on the phone re my tint problem. I brought the car in yesterday. We discussed options. The team drove me back/forth for breakfast. It was an excellent experience. Thanks More

by STEVENJACOBSON1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Zito
Oct 30, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Steven! We're thrilled to hear about your positive experience with Phil and the team. Providing excellent service is our priority, and we're glad we could make your visit enjoyable. We look forward to seeing you again!

October 29, 2024

Chris was great. I really appreciated his approach to service and keeping me well informed during the process. More

by PDEVANS5T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris is service
Oct 30, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had a great experience with Chris. Our team strives to keep our customers informed and satisfied every step of the way. Your feedback means a lot to us!

October 29, 2024

The Chris in the service department bends over backwards to handle our vehicle service in a courteous and efficient manner. We could not be more pleased with the service department and Chris. More

by KEN.HOBBIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 30, 2024 -

Superstition Springs Lexus responded

Ken, we’re thrilled to hear about your positive experience with Chris in our service department! Our team strives to provide excellent service, and it’s great to know that Chris exceeded your expectations. Thank you for your kind words and for choosing us for your vehicle needs!

October 29, 2024

Quick and professional for urgent service required on battery. Service advisor was very helpful throughout the process. More

by Goaliedog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
Oct 30, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had a great experience with our team. Providing quick and professional service is our priority, and we’re glad our advisor could assist you effectively. Your feedback means a lot to us!

October 29, 2024

The whole process was smooth. Easton was very professional and helped me understand all the details. More

by Ace
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Atanasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Superstition Springs Lexus responded

Thank you, Ace! We're thrilled to hear that you had a smooth experience and found Easton professional and helpful. Your feedback means a lot to us, and we’re here to make every interaction just as positive!

October 29, 2024

My RX350h brought in for 25,000 mile maintenance. Work was preformed to the usual high standard. Thanks Phil More

by AAW49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear that your RX350h maintenance went smoothly and met your expectations. Phil and the team always strive for top-notch service. We appreciate your feedback and look forward to seeing you again!

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