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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,096 Reviews

1,096 Reviews of Superstition Springs Lexus - Service Center

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November 03, 2024

Shane Hicks my service manager did a excellent job with my appointment Good time by the technician More

by RHONDA.DETIENNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hivks
Nov 05, 2024 -

Superstition Springs Lexus responded

Thank you, Rhonda! We're thrilled to hear Shane provided excellent service and that your technician was timely. We appreciate your feedback and look forward to serving you again!

November 01, 2024

Phillip is always very efficient and professional. He goes out of his way to help the customer. More

by PDrag24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Zito
Nov 04, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear that Phillip's efficiency and professionalism made a positive impact on your experience. We strive to provide exceptional service, and your feedback means a lot to us!

November 01, 2024

Any Lexus is already an amazing vehicle; however, when you have a quality workforce driving a business like Superstition Springs Lexus, the experience is truly exceptional. The team at Superstition Spring More

by TIMOTHY.S.GOODIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Brightman
Nov 04, 2024 -

Superstition Springs Lexus responded

Timothy, thank you for your glowing review! We're thrilled to hear you had such a positive experience with our team. Your recognition of our commitment to professionalism and customer satisfaction truly inspires us. We look forward to continuing to serve you with excellence at Superstition Springs Lexus!

November 01, 2024

The customer service personnel very personable and attentive . They were quick to get the car More

by bfjohnson1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Inocencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear that you had a great experience with our customer service team. Being attentive and quick is what we aim for, and your feedback means a lot to us. We appreciate your support!

October 31, 2024

Phil always takes care of me. ...when my request for a courtesy care hadn't been correctly checked on my chart....Phil took care of it and got a car for me before I even arrived... More

by mahalahondre5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
Nov 01, 2024 -

Superstition Springs Lexus responded

Thank you for sharing your experience! We’re delighted to hear that Phil provided you with such excellent service and took care of everything efficiently. It's great to know that your car was ready and in perfect condition after the 15,000-mile check-up, and we appreciate your trust in our recommendations. Thank you for choosing Superstition Springs Lexus, and we look forward to serving you again!

October 31, 2024

Amazing service! Best service writer yet. Great to find a such a dealership. Thank you Alan for taking care of me! More

by MITCHELL333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan in service
Nov 01, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear that you had an amazing experience and that Alan provided you with such great service. We appreciate your kind words and look forward to assisting you again in the future!

October 31, 2024

Shane ensured I received quality service in a timely manner. He’s thorough and explains in detail your cars needed items to be accomplished at the time or down the road. More

by Veirsj1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Superstition Springs Lexus responded

Thank you for your positive review! We're thrilled to hear that Shane provided you with thorough and quality service. His attention to detail and ability to communicate your car's needs are truly appreciated. We look forward to assisting you again in the future!

October 31, 2024

The guy was great but oil change and tire rotation took over 3 hours so plan on a full day! More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Superstition Springs Lexus responded

Thank you for sharing your experience. We're glad to hear you received great service, though we apologize for the longer-than-expected wait time. Our goal is to provide efficient service, and we understand how valuable your time is. We’ll work to improve our process to avoid such delays in the future. Thank you for your patience, and we hope to make your next visit a smoother one!

October 31, 2024

I always have my cars serviced at Superstion Springs Lexus. The service and attention to detail is always spot on. Keep up the good service and work. More

by BAILEYHOUND73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shean Hicks - Service Advisor.
Nov 01, 2024 -

Superstition Springs Lexus responded

Thank you for your loyalty and for choosing Superstition Springs Lexus for your vehicle's care! We're delighted to know our team’s attention to detail and service have consistently met your expectations. We'll continue working hard to provide the high-quality experience you trust. Looking forward to seeing you again—thanks for the wonderful feedback!

October 31, 2024

Worked with Philip Zito for many years. He is courteous helpful and I highly recommend him More

by david@onlinearizonahomes.com
Recommend Dealer
Yes
Employees Worked With
Phil Zito
Nov 01, 2024 -

Superstition Springs Lexus responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experiences with Philip. His dedication to providing courteous and helpful service truly makes a difference. We appreciate your recommendation and look forward to serving you again in the future!

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