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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
967 Reviews

967 Reviews of Superstition Springs Lexus - Service Center

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December 18, 2024

Shane is one of the best service advisers, he is great to work with. Great place to do business with. More

by blakeangela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks for the awesome feedback, Blake! We're thrilled to hear you had a great experience with Shane. Our team is dedicated to providing top-notch service, and it's wonderful to know that it shines through. We appreciate your support and look forward to seeing you again!

December 18, 2024

My phone call answered and Phil told me the problem. Scheduled battery replacement on Saturday. Big thanks. More

by JWP85212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Zito
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Dec 20, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear about your positive experience with Phil! Our team is always here to help, and we appreciate your kind words. Enjoy your battery replacement this Saturday!

December 18, 2024

Appreciate Shane and service team replacement of my steering wheel. Job done professionally and as always appreciate the outstanding service! More

by preshalejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorelei Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane in service
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Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear that Shane and the team provided you with professional service. Your satisfaction is our top priority, and we look forward to assisting you again in the future!

December 18, 2024

Great atmosphere, great customer service. Always informed on any findings and always an explanation including any perks Lexus offers. More

by MALDONADORS2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorenzo Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic feedback! We're thrilled to hear you enjoyed the atmosphere and our customer service. Keeping you informed and engaged is our priority, and we're glad you appreciate the perks we offer. Looking forward to your next visit!

December 18, 2024

Making reservations for oil change and having to wait 2 hours to have done is too long . More

by cg334234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 20, 2024 -

Superstition Springs Lexus responded

Thank you for your feedback! We’re glad you chose us for your oil change, but we’re sorry about the wait. We’re always working to improve our service times and appreciate your patience. Hope to see you again soon for a quicker experience!

December 18, 2024

Great service—professional, friendly and convenient. Nice staff. Would recommend this dealership to friends and family. More

by lexaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salma Albashir
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Inocencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear you enjoyed our service and found our team friendly and professional. Your recommendation means a lot to us, and we look forward to serving you and your friends and family in the future!

December 17, 2024

Phil Zito always does a good job, by the book. Everything you would expect to be done is meticulously performed by Phil. More

by MIKEMIKELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Atanasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear that Phil consistently meets your expectations with his meticulous work. We appreciate your feedback and look forward to continuing to provide top-notch service!

December 17, 2024

My Superstion Springs Lexus Service Tech is always transparent with me. Shane Hicks is a fine representative. More

by ddvorchak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks - Service Dept.
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Dec 19, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear that Shane provided you with transparent and excellent service. Our team is dedicated to ensuring a positive experience, and your feedback means a lot to us. We look forward to serving you again!

December 16, 2024

The young man that greeted me was great and customer service was excellent all around ! More

by k.pomeranz39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanine Baliton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback. We’re thrilled to hear that our team made a positive impression! We strive for excellent customer service and appreciate you taking the time to share your experience. Looking forward to seeing you again soon!

December 16, 2024

Able to get me in as needed. Completed as promised. Provided loaner vehicle. Wash was good except for the windshield, inside and out. Bad! More

by mws
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 17, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear you had a positive experience with our service and appreciated the loaner vehicle. We’ll definitely address the windshield issue to ensure it meets our standards. Your feedback helps us improve!

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