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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
964 Reviews

964 Reviews of Superstition Springs Lexus - Service Center

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December 19, 2024

Phillip is always kind and a pleasure to work with. He’s very professional and knows what he’s doing. More

by KARLENEATOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Zitto
Dec 20, 2024 -

Superstition Springs Lexus responded

Karen, thank you for your fantastic feedback! We're thrilled to hear that our customer care team has made such a positive impression. Your satisfaction is our top priority, and we’re here to support you anytime. Looking forward to serving you again!

December 19, 2024

The customer care we have received has always been wonderful! Everyone there is so helpful making sure all our questions and concerns are taken care of. More

by KARENKIMMEL3l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear about your positive experience with Phillip. His professionalism and kindness are truly valued. We appreciate your feedback and look forward to continuing to work together!

December 19, 2024

Everyone was helpful and courteous. We really like the car that we bought and we had a good car buying experience. More

by RVLoover
Recommend Dealer
Yes
Employees Worked With
Greg Okolita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Ingram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks for sharing your experience! We’re thrilled to hear that our team provided excellent service and that you love your new car. Your satisfaction is our top priority, and we appreciate your feedback! Enjoy the ride!

December 19, 2024

I’ve been doing business with Superstition Lexus for a very long time. They have always had my best interest at heart. I appreciate the great customer service and when I walk in, everyone knows my name. T More

by Christina Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent & Shane & Myron
Dec 20, 2024 -

Superstition Springs Lexus responded

Christina, thank you for your kind words! We're thrilled to hear that you feel valued and recognized every time you visit. Your loyalty means the world to us, and we're committed to providing the best service possible. Looking forward to seeing you again soon!

December 19, 2024

This was my second service appointment since purchasing my Lexus this summer. At the first service appointment in August, just days after purchase, I was given a loaner car that had large cracks in the win More

by Nothanks
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake
Dec 20, 2024 -

Superstition Springs Lexus responded

We strive to ensure every experience is seamless and reflects the quality you expect when visiting our dealership. We understand how valuable your time is, and we want to ensure these matters are thoroughly reviewed and addressed. We encourage you to contact our Service Director, Mike McGee, at customerrelations@sslexus.com.

December 19, 2024

Service was good. The Facil men’s restroom was very dirty in my opinion. In front of the cashier area by the coffee pots by Parts, there were some blue recycle trash c More

by LFAJER117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip in service
Dec 20, 2024 -

Superstition Springs Lexus responded

It’s disappointing to hear that we didn’t meet the high standards you've come to expect from us. We are always looking for ways to improve, and your comments are valuable to us. To address this matter directly, we encourage you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com or our General Manager, Brent Adkisson, at customerrelations@sslexus.com.

December 18, 2024

Myron took good care of my Lexus. The repairs were done quickly and professionally. I really like how thorough the quote is and how easy it is to accept or deny any of the recommended More

by DGIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear that Myron and the team provided you with excellent service and a thorough quote. Your trust means a lot to us, and we’re always here to ensure your Lexus gets the best care possible!

December 18, 2024

Shane is one of the best service advisers, he is great to work with. Great place to do business with. More

by blakeangela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks for the awesome feedback, Blake! We're thrilled to hear you had a great experience with Shane. Our team is dedicated to providing top-notch service, and it's wonderful to know that it shines through. We appreciate your support and look forward to seeing you again!

December 18, 2024

My phone call answered and Phil told me the problem. Scheduled battery replacement on Saturday. Big thanks. More

by JWP85212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Zito
Dec 20, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear about your positive experience with Phil! Our team is always here to help, and we appreciate your kind words. Enjoy your battery replacement this Saturday!

December 18, 2024

Appreciate Shane and service team replacement of my steering wheel. Job done professionally and as always appreciate the outstanding service! More

by preshalejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorelei Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane in service
Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear that Shane and the team provided you with professional service. Your satisfaction is our top priority, and we look forward to assisting you again in the future!